Award leg in business changed to economy, with business seats?!
#1
Original Poster
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
Award leg in business changed to economy, with business seats?!
Running into something strange — I placed an award on hold yesterday, HND-JFK on JL connecting to JFK-BOS on AA. The JFK-BOS leg (which is on an A321T, if it matters here) was shown throughout the booking process as business (I'm pretty sure it showed U) and I was able to select seats in business.
However, my confirmation email and the AA website show that segment in economy. The email says the reservation is in T, and the website shows a $0 charge for Main Cabin Extra. The seat reservations in the J cabin are still there, though.
Has anyone run into this before? Is there something I should clarify with the agent before ticketing the reservation? Obviously it's not a huge deal on a 40 minute flight, but I'd rather sit in the nicer seats after a transpacific flight.
However, my confirmation email and the AA website show that segment in economy. The email says the reservation is in T, and the website shows a $0 charge for Main Cabin Extra. The seat reservations in the J cabin are still there, though.
Has anyone run into this before? Is there something I should clarify with the agent before ticketing the reservation? Obviously it's not a huge deal on a 40 minute flight, but I'd rather sit in the nicer seats after a transpacific flight.
#2
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,584
Running into something strange — I placed an award on hold yesterday, HND-JFK on JL connecting to JFK-BOS on AA. The JFK-BOS leg (which is on an A321T, if it matters here) was shown throughout the booking process as business (I'm pretty sure it showed U) and I was able to select seats in business.
However, my confirmation email and the AA website show that segment in economy. The email says the reservation is in T, and the website shows a $0 charge for Main Cabin Extra. The seat reservations in the J cabin are still there, though.
Has anyone run into this before? Is there something I should clarify with the agent before ticketing the reservation? Obviously it's not a huge deal on a 40 minute flight, but I'd rather sit in the nicer seats after a transpacific flight.
However, my confirmation email and the AA website show that segment in economy. The email says the reservation is in T, and the website shows a $0 charge for Main Cabin Extra. The seat reservations in the J cabin are still there, though.
Has anyone run into this before? Is there something I should clarify with the agent before ticketing the reservation? Obviously it's not a huge deal on a 40 minute flight, but I'd rather sit in the nicer seats after a transpacific flight.
Have you checked your seat assignment on the seat map for your BOS-JFK flight?
#3
Original Poster
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
AA does not sell Business Class on the BOS-JFK route. On flights operated with a three-class aircraft, Main Cabin Extra seats include those in the 2x2 cabin that is sold as "Business" on routes where Business Class is offered.
Have you checked your seat assignment on the seat map for your BOS-JFK flight?
Have you checked your seat assignment on the seat map for your BOS-JFK flight?
So that makes more sense now (and also explains why we were in the 1x1 cabin on the same flight on our last J award through JFK).
I suppose in theory I could set up an alert for U class on that flight and move up to the next cabin? Although I can't imagine it's worth the bother...
#4
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Running into something strange — I placed an award on hold yesterday, HND-JFK on JL connecting to JFK-BOS on AA. The JFK-BOS leg (which is on an A321T, if it matters here) was shown throughout the booking process as business (I'm pretty sure it showed U) and I was able to select seats in business.
However, my confirmation email and the AA website show that segment in economy. The email says the reservation is in T, and the website shows a $0 charge for Main Cabin Extra. The seat reservations in the J cabin are still there, though.
Has anyone run into this before? Is there something I should clarify with the agent before ticketing the reservation? Obviously it's not a huge deal on a 40 minute flight, but I'd rather sit in the nicer seats after a transpacific flight.
However, my confirmation email and the AA website show that segment in economy. The email says the reservation is in T, and the website shows a $0 charge for Main Cabin Extra. The seat reservations in the J cabin are still there, though.
Has anyone run into this before? Is there something I should clarify with the agent before ticketing the reservation? Obviously it's not a huge deal on a 40 minute flight, but I'd rather sit in the nicer seats after a transpacific flight.
James
#5
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,550
I'm not intimately familiar with this route, but I wasn't aware of AA using the 3-class A321's on JFK-BOS. A321T is an aircraft, not a seating configuration.
When they use 3-class widebodies (J/W/Y) on domestic routes, the J cabin is sold as first class and the W cabin is sold as MCE. The B772's are configured that way. When the B773's are used on domestic non-Flagship routes (rare), the two F rows in the front are also sold as domestic first class, same as J.
Note that sometimes AA refers to domestic first class as "business" particularly in fare classes, so I and J are "business" class but book into the first class seats.
What is the date and flight number? That would be helpful.
When they use 3-class widebodies (J/W/Y) on domestic routes, the J cabin is sold as first class and the W cabin is sold as MCE. The B772's are configured that way. When the B773's are used on domestic non-Flagship routes (rare), the two F rows in the front are also sold as domestic first class, same as J.
Note that sometimes AA refers to domestic first class as "business" particularly in fare classes, so I and J are "business" class but book into the first class seats.
What is the date and flight number? That would be helpful.
#6
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
I'm not intimately familiar with this route, but I wasn't aware of AA using the 3-class A321's on JFK-BOS. A321T is an aircraft, not a seating configuration.
When they use 3-class widebodies (J/W/Y) on domestic routes, the J cabin is sold as first class and the W cabin is sold as MCE. The B772's are configured that way. When the B773's are used on domestic non-Flagship routes (rare), the two F rows in the front are also sold as domestic first class, same as J.
Note that sometimes AA refers to domestic first class as "business" particularly in fare classes, so I and J are "business" class but book into the first class seats.
What is the date and flight number? That would be helpful.
When they use 3-class widebodies (J/W/Y) on domestic routes, the J cabin is sold as first class and the W cabin is sold as MCE. The B772's are configured that way. When the B773's are used on domestic non-Flagship routes (rare), the two F rows in the front are also sold as domestic first class, same as J.
Note that sometimes AA refers to domestic first class as "business" particularly in fare classes, so I and J are "business" class but book into the first class seats.
What is the date and flight number? That would be helpful.
Similar here on the A321T. It is not a Flagship route so F is domestic F & J is sold as MCE.
Rows 6-10 are lie-flat in a 2-2 configuration. As you can see, they are Main Cabin & Highlighted in Orange showing as MCE on the route.
James
#7
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,550
If that's the case, note that the seats in F are the same as in J, except that the J seats are 2-2 and therefore the window seats do not have direct aisle access. I've flown in F on this bird but not J.
In F you will get regular F domestic service, and in MCE (including rows 6-10) you will get regular MCE service, whatever those are at the time.
So if you get a "First" or "Business" confirmation and are in rows 1-5, that's what you'll get. If you get an "Economy" confirmation but are in rows 6-10, you will get a lie-flat seat.
In F you will get regular F domestic service, and in MCE (including rows 6-10) you will get regular MCE service, whatever those are at the time.
So if you get a "First" or "Business" confirmation and are in rows 1-5, that's what you'll get. If you get an "Economy" confirmation but are in rows 6-10, you will get a lie-flat seat.
#8
Join Date: Mar 2005
Location: Austin, TX
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Posts: 1,625
Aha -- thank you. Yes -- we do indeed have assigned seats in the 2x2 cabin that's used for transcon J bookings. That's actually what had me most confused, as those seats were shown as "Business" when reserving the flight and selecting seats.
So that makes more sense now (and also explains why we were in the 1x1 cabin on the same flight on our last J award through JFK).
I suppose in theory I could set up an alert for U class on that flight and move up to the next cabin? Although I can't imagine it's worth the bother...
So that makes more sense now (and also explains why we were in the 1x1 cabin on the same flight on our last J award through JFK).
I suppose in theory I could set up an alert for U class on that flight and move up to the next cabin? Although I can't imagine it's worth the bother...
#9
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,584
Re-price it to what? AAdvantage awards with even one leg in a premium cabin are priced as if every leg were in that cabin. (AA does not have lower pricing for mixed-cabin awards.)
#10
Join Date: Jul 2004
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Posts: 6,670
That said, it's such a short flight that it is no big deal if you don't get the F seats. The J-sold-as-MCE seats are still great. (And for us, having the 321T on the connection takes at least some of the sting out of having to drive to & park at BOS rather than flying out of PWM).