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How does one complain these days?

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Old Feb 15, 2022, 2:27 pm
  #1  
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Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
How does one complain these days?
I seem to be getting nowhere with whatever remains of the AAdvantage Service Center via phone or e-mail. I've tried using the online customer relations form, but it refuses to accept a submission, giving me the error message that State is a missing field (even though, as I live outside of the US, it is not an actual field on the contact form). Is there an e-mail address for customer relations (generic or for Executive Platinum members)? Has anybody tried to contact Vasu Raja directly and received any response?
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Old Feb 15, 2022, 2:29 pm
  #2  
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Join Date: Nov 2003
Location: Wesley Chapel, FL
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Who the hell is Vasu? Twitter is a good feedback tool for me. Forget the phone, hour delays doesn't work for me.

What put you over the edge? The turkey sandwich?
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Old Feb 15, 2022, 2:30 pm
  #3  
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Try:

[email protected]
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Old Feb 15, 2022, 2:31 pm
  #4  
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Originally Posted by enviroian
Who the hell is Vasu? Twitter is a good feedback tool for me. Forget the phone, hour delays doesn't work for me.

What put you over the edge? The turkey sandwich?
1. Chief Commercial Officer, with responsibility for AAdvantage.

2. Them still not having renewed my status, two months after I qualified.

3, The Twitter team told me they were forwarding my issue to the AAdvantage Customer Service Center.
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Old Feb 15, 2022, 2:31 pm
  #5  
 
Join Date: Nov 2001
Location: RDU
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Just go over to one of the AA Facebook groups. Tons of complaining there.
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Old Feb 15, 2022, 2:33 pm
  #6  
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Originally Posted by guv1976
Thanks, e-mailed them six weeks ago, haven't even had an acknowledgement.
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Old Feb 15, 2022, 2:34 pm
  #7  
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Originally Posted by dave_261
Just go over to one of the AA Facebook groups. Tons of complaining there.
Thanks, but I'd rather requalify with another airline from scratch than join Facebook.
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Old Feb 15, 2022, 2:51 pm
  #8  
 
Join Date: Feb 2022
Programs: AAdvantage
Posts: 944
I'm a bit confused here. When the OP says "renewed my status" what level? Typically once you hit whatever threshold (and granted with all the boost promotions it's a bit confusing) your status/status level should change immediately and you would receive any benefits tagged to that status level. There's no manual intervention unless you're missing credit for activity.
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Old Feb 15, 2022, 2:57 pm
  #9  
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Originally Posted by EXP100
I'm a bit confused here. When the OP says "renewed my status" what level? Typically once you hit whatever threshold (and granted with all the boost promotions it's a bit confusing) your status/status level should change immediately and you would receive any benefits tagged to that status level. There's no manual intervention unless you're missing credit for activity.
I hit the level stipulated by the promotion I had received, and nothing happened. The one time I managed to get through on the phone, the AAdvantage agent and her supervisor both acknowledged that I had, but were unable to explain why it had not been actioned and to action it manually.
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Old Feb 15, 2022, 2:59 pm
  #10  
 
Join Date: Jun 2015
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This forum seems to be a common place.
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Old Feb 15, 2022, 3:00 pm
  #11  
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Originally Posted by Cledaybuck
This forum seems to be a common place.
Yes, thank you. Maybe I should be more specific, I'm not looking to let out steam, I need AA to solve a specific problem.
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Old Feb 15, 2022, 3:19 pm
  #12  
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Originally Posted by Passmethesickbag
Thanks, e-mailed them six weeks ago, haven't even had an acknowledgement.
If you have no results from other channels, I would try that specific email address once more.
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Old Feb 15, 2022, 3:56 pm
  #13  
 
Join Date: Oct 2021
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Originally Posted by EXP100
should
Nailed it.
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Old Feb 15, 2022, 4:06 pm
  #14  
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Originally Posted by dave_261
Just go over to one of the AA Facebook groups. Tons of complaining there.
Good thing there's none of that here
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Old Feb 15, 2022, 5:28 pm
  #15  
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Join Date: Jul 2011
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I had inop IFE on a TATL, wrote in a few times, never heard back. EXP if it matters. AA just do NOT care anymore.
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