Getting rebooked on Jetblue

Old Feb 7, 22, 9:39 am
  #1  
Original Poster
 
Join Date: Dec 2003
Location: NYC
Programs: AA EXP, HH Diamond, SPG Gold
Posts: 42
Getting rebooked on Jetblue

Last year, my direct JFK-LAS on AA metal was cancelled and rebooked on connecting flights with pretty bad layovers. I called the EXP desk, and they were able to book my on the Jetblue codeshare direct flights.

Fast forward to 2022, and the same thing has happened again (more fool me for booking AA metal again). My direct flights have become connections via PHX. On calling the EXP desk this time I was told that AA never rebooks on B6 since they are not Oneworld, and that what happened last year could not have actually happened and whomever did it was a rogue agent. She told me to just cancel and book direct with B6, but given how much time has passed and it's a booking for 3 people, that would add an extra $1200 to the cost.

Given the long hold times these days to even get to an agent, I wanted to know if anyone here knows what the actual policy here. Am I SOL and need to accept my connecting fate, or should I call back and roll the dice?

KB
kb3535 is offline  
Old Feb 7, 22, 10:15 am
  #2  
FlyerTalk Evangelist
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 10,226
It should be no problem to get rebooked onto B6 as long as the flight is offered as an AA codeshare.

But if the flight isn't offered as an AA codeshare, then for a schedule change in advance you're not going to have any luck.

Assuming it is offered as an AA codeshare, definitely HUCA, tell them there was a schedule change and ask specifically for the AA flight number (don't even mention anything about it being operated by B6). If the flight is still weeks/months away then I wouldn't worry with it until the hold time situation calms down.
JJeffrey is offline  
Old Feb 7, 22, 10:52 am
  #3  
Moderator: Hyatt Gold Passport & Star Alliance
 
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-CCR/GGL/GfL
Posts: 11,610
I got an AA ticket - SOF-LHR-JFK-SFO, to rebook the JFK-SFO portion on JetBlue as an AA codeshare. Worked OK. Waiting for credit to AAdvantage.
Markie is offline  
Old Feb 8, 22, 3:44 am
  #4  
 
Join Date: May 2005
Programs: AA, USAir
Posts: 59
We had a flight change in early March and the agent volunteered to add us to a nonstop JetBlue flight. We had to call B6 to get seat assignments, so have a good book tor read while waiting for that!
adeleswart is offline  
Old Feb 8, 22, 4:08 am
  #5  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 2,959
Iíve been rebooked from LGA->ORD->DEN to LGA->DEN on B6 via Amex travel. They had to reach out to the agency support desk who provided a waiver code.
donotblink is online now  
Old Feb 8, 22, 6:08 am
  #6  
 
Join Date: Aug 2009
Location: ILM/STT
Programs: AA Exp, Admirals Club
Posts: 176
I tried to get rebooked to a code share during IROPS and Admirals Club told me no it couldnít be done. There was an AA Flight number. Iím still a bit miffed about it. I was pretty sure it was my agent but you canít really hang up and call again in the Admirals Club. She was super kind and helpful in every other way except rerouting us the way I wanted. I hope you get it worked out.
onanisland is offline  
Old Feb 8, 22, 6:27 am
  #7  
Original Poster
 
Join Date: Dec 2003
Location: NYC
Programs: AA EXP, HH Diamond, SPG Gold
Posts: 42
Update - I did indeed call again, and just flat out asked to be rebooked on the AA flight numbers for the B6 codeshare. The agent said she didn't see those flight numbers as options, then put me on hold so she could check with a supervisor, she then came back and said that it wasn't possible and that she was sorry. I think there may have been a change in policy here - can anyone report any success getting rebooked due to schedule changes in the last few weeks?
onanisland likes this.

Last edited by kb3535; Feb 8, 22 at 8:13 am Reason: Added formatting
kb3535 is offline  
Old Feb 8, 22, 9:30 am
  #8  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,167
Everybody here needs to clarify were their situation a schedule change or IRROPS? Those have different policies governing rebooking.

If scheduled changed and original flight as AA flight#/AA metal, AA*/B6 is not offered for rebooking. If scheduled changed and original flight was AA*/B6, it can stay as AA*/B6.
wylek likes this.
seawolf is offline  
Old Feb 8, 22, 9:59 am
  #9  
Original Poster
 
Join Date: Dec 2003
Location: NYC
Programs: AA EXP, HH Diamond, SPG Gold
Posts: 42
Originally Posted by seawolf View Post
Everybody here needs to clarify were their situation a schedule change or IRROPS? Those have different policies governing rebooking.

If scheduled changed and original flight as AA flight#/AA metal, AA*/B6 is not offered for rebooking. If scheduled changed and original flight was AA*/B6, it can stay as AA*/B6.
My case was a schedule change where the previous booking was a direct flight on AA metal - and as you say, the policy does seem to preclude AA*/B6 rebooking. I was just surprised since my flight last October was a schedule change where the original flight was AA metal, but they agent was able to rebook on AA*/B6 direct without any fuss.
kb3535 is offline  
Old Feb 8, 22, 10:49 am
  #10  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,167
Originally Posted by kb3535 View Post
My case was a schedule change where the previous booking was a direct flight on AA metal - and as you say, the policy does seem to preclude AA*/B6 rebooking. I was just surprised since my flight last October was a schedule change where the original flight was AA metal, but they agent was able to rebook on AA*/B6 direct without any fuss.
current policy on saleslink appears to suggest only accommodate AA Prime to another AA Prime or AA code operated by joint business partners (BA/IB/AY etc). YMMV
seawolf is offline  
Old Feb 9, 22, 1:55 am
  #11  
 
Join Date: Apr 2011
Programs: AAdvantage (peon)
Posts: 427
I had a schedule change where my evening BOS-LAX-SFO on AA in biz (1st segment on 321T) was changed to early AM. I requested an evening nonstop BOS-SFO (on JetBlue, but only mentioned the AA codeshare #) and was approved. The booking was made using miles.
armus is offline  
Old Feb 9, 22, 4:49 am
  #12  
 
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,788
Also, during IRROPs, I read recently (in SFO777's recent trip report) that B6 rebooking options were offered.

-FlyerBeek
FlyerBeek is offline  
Old Feb 9, 22, 7:58 am
  #13  
VFR
 
Join Date: Aug 2016
Location: DEN
Programs: AA PP, DL FO, NH *G
Posts: 1,750
Originally Posted by armus View Post
I had a schedule change where my evening BOS-LAX-SFO on AA in biz (1st segment on 321T) was changed to early AM. I requested an evening nonstop BOS-SFO (on JetBlue, but only mentioned the AA codeshare #) and was approved. The booking was made using miles.
This seems out of policy, since you normally can't book a codeshare with miles (e.g. you can book B6 1803 but not AA 9405), and Mint costs a lot more than Flagship Business Transcon. I guess you got lucky!
VFR is offline  
Old Feb 9, 22, 8:55 am
  #14  
Original Member
 
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Diamond Amb
Posts: 5,586
Originally Posted by adeleswart View Post
We had a flight change in early March and the agent volunteered to add us to a nonstop JetBlue flight. We had to call B6 to get seat assignments, so have a good book tor read while waiting for that!
Once you have the B6 record locator, you can get seat assignment on JetBlue website.
seawolf likes this.
PTahCha is offline  

Thread Tools
Search this Thread