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Bookaahotels vs RocketMiles - useability, experiences, questions, data points

Old Feb 12, 2023, 11:58 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: ZenFlyer
Welcome to the Rocketmiles/AAdvantage Hotels (née BookAAHotels) Official Thread & Wiki!
reflecting July 2023 program changes

AAdvantage Hotels Customer Support phone # (844) 801-6778 and email is [email protected]

Posting times per the AA Hotels Platform FAQ: "Rewards typically post between 3-4 weeks after your stay is completed with the transaction date reflecting your check-in date. If booked through one of our suppliers that provide “Pay Later” rates (pay upon check-in), the rewards typically post within 4 – 6 weeks after your stay is completed."

Posting times per FT user experience: Varies greatly, and cyclically through the year, between several days to 6 weeks after checkout. Within 2 weeks after checkout is arguably "average" but YMMV greatly. Notwithstanding whatever wait you might have, the points will eventually post.

0. Why should I use RocketMiles over AAdvantage Hotels?
You shouldn't. There are no advantages to doing so unless you truly have no superior booking option. AAdvantage Hotels, now being on the same platform, is strictly better if your goal is AA LPs or AA RDM. (Note: RocketMiles, the engine for AAdvantage Hotels, is owned by Booking Holdings: https://about.rocketmiles.com/how-it-works who also owns Priceline, Agoda, Kayak, etc.)

1. Do base miles earned on AAdvantage Hotels count towards Loyalty Point earnings/status?
Yes - but any boost miles (miles purchased during checkout) only count as redeemable miles.

2. How can I maximize my AA earnings?

a. via AAHotels Customers who have AAdvantage elite status, and/or have any AA co-branded credit card earn significantly more LPs/RDMs per reservation. Customers who have either AA status OR an AA credit card will earn up to 5x more LPs/RDMs than the normal rate, while customers who have both AA status AND an AA credit card will earn up to 10x LPs/RDMs more than the normal rate (up to 15,000 LP max). The extra LP/RDM earnings for being an AA card holder apply whether or not you charge the reservation to your AA credit card. The total LPs/RDMs to be earned through AAHotels are reflected on your reservation and post to AA.com after your hotel stay, see questions 6 and 7 below.

b. via AA Loyalty Point Rewards Purchases made via AAHotels (and other "select partners") benefit from "Loyalty Point Reward" bonuses given to AAdvantage Members who reach certain LP thresholds (20% bonus for 6 months after achieving 60k LP; 30% for 6 months after achieving 100k LP). Further information on LP Reward bonuses here and on this FT thread. LP Reward bonuses do not generate additional RDMs. LP Reward bonuses will be added automatically to your total LP earnings when your hotel stay posts to AA.com, see questions 6 and 7 below.

c. via AA co-branded credit card You will also earn 1 LP and (generally) 1 RDM for every dollar charged to an AA credit card, as you would for any purchase. AA Hotels stays are not considered “eligible AA purchases” for purposes of increased miles earnings on AA credit cards. However, holders of the Citi AA Executive Mastercard will earn an additional 9x RDM per dollar spent on AAHotels (for a total of 10 RDM per dollar). LPs and RDMs earned by credit card spend, including the 9x bonus RDMs earned by Executive cardolders, will post to AA.com after statement closing.
2a. If I'm approved for an AA credit card, how long will it take for my "AA Cardholder" status to be updated on the Book AA Hotels website?
YMMV. Reports here have varied from 1 day to several weeks. Citi appears to be faster than Barclay's.

3. What is the max LPs for a booking?
You can earn up to 15,000 LPs max per booking. During the checkout process you will be offered an opportunity purchase additional miles (aka "boost"), but boost miles only add RDM to your earnings, not LPs.

4. What hotels earn miles?
Since July 2023, all hotels on AAdvantage Hotels earn miles. The total will be listed on the search page and you can sort results to find the highest earning hotel for your particular journey parameters.

5. Can I earn miles booking for someone else?
Since July 2023, the booking name must match the name of the AAdvantage account attached to the AAdvantage Hotel account to earn miles. This is further specified in the T&C.

6. Are points awarded based on check-in or check-out date?
Check-in date.

7. How quickly do points post?
Expect points to post approximately 2 weeks after check-out. If points have not posted within a month, contact AAdvantage Hotels customer support.

8. I'm having an issue with my booking. Who should I contact?
If it is an issue regarding the property directly, contact the hotel you've booked with. If the issue is with points or booking, contact AAdvantage Hotels/Booking.com. If a bonus earning has not been properly applied, contact AAdvantage Customer Service. If an issue requires escalation, contact Booking.com through the following channel: [email protected].

9. Will I earn hotel points or get hotel elite benefits in my hotel loyalty program if I book thru Rocketmiles/AAdvantage Hotels?
Unlikely, but occasionally people have posted they got elite benefits or a mistaken hotel credit. Since a hotel room booked thru RM/AA hotels is a 3rd party booking, most hotel stay programs exclude giving any credits or benefit for stays booked thru methods like this. Expect to earn nothing and get no benefits. Anything extra is a nice surprise. You can ask the hotel to add your hotel membership number to your reservation at some point such as before your stay or in person once you arrive, but be prepared for a firm "No."



WARNING: ALL INFORMATION FROM THIS POINT FORWARD REFLECTS THE PROGRAM AS IT EXISTED AS OF 7/13/23. THIS INFORMATION IS HERE PURELY FOR THOSE WITH EXISTING BOOKINGS. IF YOU HAVE QUERIES ABOUT THE CURRENT PROGRAM, PLEASE SCROLL UP.

This Wiki will be built out over time. To begin, we are going to cover a list of the most frequently asked questions in this thread. Over time, we expect to add to this guide with official information from Booking and/or AA, as well as guides on how to best optimise your earning on these wonderful platforms.

1a. Do the points earned on RM/BAAH count towards my annual qualification as Loyalty Points (LPs)?
Yes - the points earned for your booking, as well as the paid multiplier points, are both referred to (and post as) "base miles". This means they count towards your annual status progression.

1b. Which hotels on RM/BAAH earn Loyalty Points?
For RocketMiles, this is easy: once you have selected AA as your frequent flyer program, all hotels that show up in the search results will earn LPs.
The BookAAHotels interface is more complicated -- some hotels that show up in the search results will not earn LPs. LP-earning hotels will have a banner in the search results saying "Earn XX,XXX Base Miles"; no banner means no LPs. Also, before checking out make sure that the "Price Summary" states how many Base Miles (LPs) will be earned after your stay. If no base mile earnings are indicated, you may have
accidentally toggled over to the regular Booking.com site, where you will not earn LPs.

2. Do points post quickly after check out?
Forum Experience: For pre-paid stays, reported posting times have varied between several days after checkout and several weeks. Post-paid stays can take up to 8 weeks to post, as their posting is dependent on communication between the hotel and Booking.com/RM/BAAH.
What BAAH and RM say: For BAAH --
"3-4 weeks". For RM -- "typically within 2 weeks after your stay is completed"" or 6-8 weeks if made through Booking.com

3. For what date will the points for a hotel stay count? If I need points by Feb 28, when should I stay at a hotel?
Forum Experience: As of February 2023, RocketMiles.com appears to post stays on AA as the date of check-out. BookAAHotels, however, appears to post stays as of the date of check-in. So if one is looking to lock in miles for February to count for the qualification period, ensure that your check-out is before the 28th of February and that your stay is pre-paid. This way you are assured of your points posting, regardless of platform, and counting towards qualification before your status drops after March ends.
Per AA.com: "Purchases made with your AAdvantage® credit card will count based on the date the activity posts to your AAdvantage® account. All other flight and partner transactions will count based on the activity date of the flight or other transaction." (emphasis added). See Aadvantage FAQs linked
here

4. I cannot check-out on RocketMiles - help!
First of all, this isn't a question. Second of all, don't fret. There are at least two class of processing problems known on the RM platform. To solve the majority of them, follow these diagnostic pathways:

0. Clear your cache, disable ....... and JS-script blocking software, and turn off your VPN.
1. Try again with the desired credit card but don’t fill out any of the optional information on the address section, only what’s required.
There is a known system with how they handle this info.
1a. Do as above but use your full zip code (this means the 5 required digits and the trailing 4 digits). You can look up your full ZIP here.
2. Push it all the way to the dev team by contacting support via phone. The agent will put you on hold while they reset part of their system.
3. Use another card and keep trying the first card on subsequent purchases until it works again.

If none of the above work, your problem may be related to your account/card being blocked by Booking.com.
To alleviate this, contact [email protected]

While this may not work to correct checkout issues on both sites, you should at least now be able to use RM.

5. My stays haven't posted and it has been well past one week (for pre-paids) or eight weeks (for post-paids)!
Call the phone number for RM/BAAH and ask for a manager who can change the status on your stays to “approved”. Every legitimate stay should then be caught in the next cycle. You may receive duplicate emails about previous stays which already posted; sadly, you will not get double miles but this is a positive sign that your oustanding stays have been successfully processed.

6. How many cents per mile is a good rate?
Ultimately this is up to you. However, at the moment, it appears that RM/BAAH have a floor on their miles at around 2.15 cents per mile. The general consensus on FT seems to be that if you can secure a hotel at 2.5 cents per mile, you have done well.

7. Do I need to stay at a hotel to get points?
As long as it is a pre-paid stay, you will receive the points regardless of your presence at the hotel.

8. Will I have to pay the check-in resort fee if I "no show" the stay?
We only have one report of this happening; however, it is not standard practice for RTI (Booking.com) to pass pre-paid credit card details to the stays, so as-of-now the forum is skeptical of this report without further information.

9. Do I get more miles for selecting a better room?
Unfortunately not. The miles are set on a per-location basis; the only way to get more points is to pay for the multiplier/bonus points. Any more expensive rooms will simply mean you're paying more per-mile on your stay.

10. What is the best way to contact the two sites?
E-mail is always the first line of defense. If you fail to get a response within 48 hours (unless this is extremely time sensitive - then call first) then proceed to the phone line. Do note that many of the agents are extremely new or unfamiliar with certain aspects of the program, so be judicious in utilizing your two best friends: the manager and HUACA (hang up and call again).

11. Why can't I contact AA if I have issues?
They don't run the sites. Booking.com does. If you are having a REAL issue (that is, not that your miles didn’t post 15 minutes after checkout, but a technical problem, etc.) a recommended point of contact is
[email protected].

12. How do I view only the hotels that award miles on BAAH?
You can't.

13. How do I sort hotels by most points awarded on BAAH?
You can't.

14. How can I see the total stay cost on BAAH on the search screen (as on RM)?
You can't.

15. So then why should I use BAAH?
You shouldn't.

OK, this is a bit of a lie. It is often the occasion that BAAH will offer a slightly higher mileage reward or a hotel that isn't present on RM. Most users will find their target hotel on RM and then do a final sanity check on BAAH to make sure they aren't ignoring a better deal. We certainly recommend this until the UI/UX experience on BAAH is improved.

Also (new in 2023) BAAH is a "select partner" that benefits from LP bonuses (20% for 6 months after achieving 60k LP; 30% for 6 months after achieving 100k LP). RM is not a "select partner" so no bonus LP will be awarded. Note that the bonus is LP only (no bonus RDM are awarded). Although there as some data points with members receiving LP bonuses for the actual stay that put them over the bonus level, AA's official response has been that you'll only receive the bonus LPs for stays completed after you achieve the new bonus level.

16. Can I book a room for someone else but still get the miles in my account?
Yes, if you book through RM. No, if you book through BAAH.

Also, both RM and BAAH will let you book multiple rooms under a single reservation, but the rooms will all be non-refundable. (Booking a single room shows refundable options.)

17. Which year will my LPs count for if I check in a hotel in February but check out in March?
RM stays have their posting date effective the check OUT date.
BAAH stays have their posting date effective the check IN date.
Given the LP program is new for 2022, we assume AA will treat hotel bookings from BAAH and RM the same as a flight taken on Feb 28: LPs will count effective for the date of the posting from RM or BAAH, not the date your account actually gets miles added. Will be updated in March once we have reports

18. Will I earn points in my hotel loyalty program if I book thru RM or BAAH?
Unlikely, but occasionally people have posted they got elite benefits or a mistaken hotel credit, but it's a 3rd party booking, so most hotel stay programs exclude earning for stays booked thru methods like this. Expect to earn nothing and get no benefits. Anything extra is a nice surprise.




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Bookaahotels vs RocketMiles - useability, experiences, questions, data points

Old Jan 27, 2022, 12:05 pm
  #31  
 
Join Date: Aug 2017
Location: Albuquerque, NM
Programs: American Executive Platinum
Posts: 368
Originally Posted by puchalskir
I'm probably being stupid, but is there a way to filter on AAhotels(booking.com) so it shows me properties that offer AA miles only?
For me it shows all the eligible properties toward the top. There generally aren't more than 5-10 for the searches I do, so I generally find that to be sufficient.
LovePrunes likes this.
FrankMorris is offline  
Old Jan 27, 2022, 1:00 pm
  #32  
 
Join Date: Jun 2004
Location: Philadelphia
Programs: AA Ex-Plat, Bonvoy Titanium
Posts: 670
If I look at Rome, Italy, there may be three in the first 25 and one in the next 25 and so on. Quite frustrating, sometimes they are not all at the top either.
puchalskir is offline  
Old Jan 27, 2022, 1:03 pm
  #33  
 
Join Date: Aug 2017
Location: Albuquerque, NM
Programs: American Executive Platinum
Posts: 368
Originally Posted by puchalskir
If I look at Rome, Italy, there may be three in the first 25 and one in the next 25 and so on. Quite frustrating, sometimes they are not all at the top either.
Oh interesting I have noticed that thanks for the heads up
FrankMorris is offline  
Old Jan 27, 2022, 2:00 pm
  #34  
 
Join Date: Aug 2021
Location: SLC, PHX
Programs: DL DM, BA Gold
Posts: 64
For bookaahotels.com, the maximum miles one can earn are 10k miles regardless of length of stay? Saw hotel offering 7k miles for 1 day but only 10k miles for 2+ days?
JFKEWR is offline  
Old Jan 27, 2022, 3:09 pm
  #35  
 
Join Date: Dec 2014
Location: Dallas, TX
Programs: AA EP
Posts: 47
Its a 10K per night cap and Ive seen that different lengths of stay at the same hotel dont always have the same earn rate per night (i.e., a 1 night stay might be 5K miles, a 2 night stay might be 6K, 3 night stay might be 24K, etc). I think it really depends on the hotel and their revenue management strategy.
chitown85 is offline  
Old Mar 5, 2022, 9:22 am
  #36  
 
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,404
Just started booking on RocketMiles....bookaa doesnt allow different name on reservation (I make a TON of reservations for my team with my card) but Rocketmiles does!!!

Is there a maximum annual LP earnings from them? (I thought i saw something, but cant find it now)

A few thoughts
1-of 3 recent reservations, 2 were LESS than marriott.com!!!
2-ability to make rooms in others names is awesome (I have 50+ hotel.com free rooms..time to branch out...)
3-RM is definitely much easier to use
4-still kinda difficult to search miles only hotels...

Good luck all!
PhillyPhlyer40 is offline  
Old Mar 5, 2022, 10:29 am
  #37  
 
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
Are either of these things really that lucrative given that you don't get status with the hotel?

I guess it's a tradeoff between lounge/upgrades and LP.

Maybe it makes sense if you're staying at basic properties with no upgrade possiblity and you already maxed out your elite night requirements
no2chem is offline  
Old Mar 5, 2022, 1:51 pm
  #38  
 
Join Date: Jan 2016
Location: LAX/PHL
Programs: AA EXP
Posts: 292
Originally Posted by no2chem
Are either of these things really that lucrative given that you don't get status with the hotel?

I guess it's a tradeoff between lounge/upgrades and LP.

Maybe it makes sense if you're staying at basic properties with no upgrade possiblity and you already maxed out your elite night requirements
It makes sense for me since I don't have enough spend to get high tier status on both airline and hotel so I pick what I want which is AA LP. I'm currently PPRO and likely continue to be unless I play some LP games to get me to EXP. While I do spend 30-40 nights annually at hotels, they're in very small and rural towns so a Holiday Inn is typically the best hotel in a significant radius so I don't particularly care if I get upgrades there, especially since I only spend time there to shower, shave, sh*t and sleep only. If I did care about hotel upgrades, I'd probably stick with PPRO and use the rest for hotel status, and wouldn't use bookaa or RM.
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Raralith is offline  
Old Mar 6, 2022, 8:36 am
  #39  
 
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Originally Posted by PhillyPhlyer40
Just started booking on RocketMiles....bookaa doesnt allow different name on reservation (I make a TON of reservations for my team with my card) but Rocketmiles does!!!
I would be careful here. Is booking for others explicitly permitted? AA has shutdown the accounts of people who "book" car rentals for others.
sexykitten7 is offline  
Old Mar 6, 2022, 12:44 pm
  #40  
 
Join Date: Jun 2018
Programs: AA PPro
Posts: 632
I booked a upcoming stay this month on bookaahotels and selected both the initial posts boost on the room selection page and the checkout boost. So I will gladly report back how it goes.

Difference was between 7,000LP, 11,000LP, or 15,000LP. That is half way back to Gold on just one hotel stay, pretty lucrative if it all comes through.

Even if I blew $162 extra dollars on the boosts, 15,000 RDM can get a decent first class web special booking so while I wouldn't buy points at .02 normally, I decided it was worth the experiment.
HiAperture is offline  
Old Mar 6, 2022, 11:44 pm
  #41  
 
Join Date: May 2021
Location: PHF/RIC
Programs: AA EXP., UA Silver, Marriott Ti/LT Gold, Sixt P. National EXE
Posts: 55
Originally Posted by vasantn
So I think I have this figured out.
So BookAAHotels is definitely better for buying extra LPs. RocketMiles is far better in terms of the interface and their customer service has been exceptional, but you can't buy extra LPs. I have not had an occasion to use the BookAAHotels customer service yet but since it's an offshoot of booking.com, I'm betting that it's not extraordinary.
I had to cancel a non-refundable hotel reservation because my flight got cancelled, they told me it was non-refundable and they couldn't do anything about it. After explaining to them that it was AA's fault for cancelling my flight (broken airplane), thus AA should refund me on this reservation, he reluctantly agreed and gave me a full refund.

So....decent I guess?
greekfreak is offline  
Old Mar 7, 2022, 5:03 am
  #42  
FlyerTalk Evangelist
 
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,366
Originally Posted by greekfreak
I had to cancel a non-refundable hotel reservation because my flight got cancelled, they told me it was non-refundable and they couldn't do anything about it. After explaining to them that it was AA's fault for cancelling my flight (broken airplane), thus AA should refund me on this reservation, he reluctantly agreed and gave me a full refund.

So....decent I guess?
I've had good luck with refunds from BookAAHotels as well. One was cancelled without penalty and on the other I paid a $25 fee which was very fair.
vasantn is online now  
Old Mar 8, 2022, 8:14 am
  #43  
 
Join Date: Jul 2011
Posts: 2,313
Another data point: I Just got my 10k LPs posted for a stay from BookAAHotels. I chose the "pay more $, get more miles" rate for my room type, but I did NOT choose the "get even more miles" at checkout.
Everything posted as base miles, no bonus miles whatsoever. Price difference was about $30 for what I recall was 2,000 extra miles per night for 2 nights, so about $0.015 per LP as others have reported.
I actually needed to stay near this hotel for a conference anyway, and my usual status hotels for Hilton/Marriott were already full and well above the rate I got. I gladly forfeited top-tier benefits at a higher price for my 10k LPs, which is probably exactly what AA intended, to move spending to their partners in exchange for LPs when I modify my behavior.
Everything posted as one line item "Promotion Bonus", not two separate line items when showing up on AA.com and clicking into details for the LP posting.

I bought a non refundable rate, and got the 10k of award miles backdated to the date of hotel purchase. I got a separate deposit of 10k LPs in March with the current date . So one stay showed up as 3 postings, all base LPs and RDMs. The award miles posted as 2 separate deposits: one for the basic RDM earnings, and then another RDM deposit for the "buy more pay more" rate, also as base miles. The LP deposit is listed as "Promotion Bonus." All in all, 3 separate transactions posted all at once today, but 2 were backdated (RDM)
nk15 and zip10001 like this.

Last edited by LovePrunes; Mar 8, 2022 at 8:26 am
LovePrunes is offline  
Old Mar 8, 2022, 8:26 am
  #44  
FlyerTalk Evangelist
 
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,366
Originally Posted by LovePrunes
Another data point: I Just got my 10k LPs posted for a stay from BookAAHotels. I chose the "pay more $, get more miles" rate for my room type, but I did NOT choose the "get even more miles" at checkout.
Everything posted as base miles, no bonus miles whatsoever. Price difference was about $30 for what I recall was 2,000 extra miles per night for 2 nights, so about $0.015 per LP as others have reported.
I actually needed to stay near this hotel for a conference anyway, and my usual status hotels for Hilton/Marriott were already full and well above the rate I got. I gladly forfeited top-tier benefits at a higher price for my 10k LPs, which is probably exactly what AA intended, to move spending to their partners in exchange for LPs when I modify my behavior.
Everything posted as one line item "Promotion Bonus", not two separate line items when showing up on AA.com and clicking into details for the LP posting.

I bought a non refundable rate, and got the 10k of award miles backdated to the date of hotel purchase. I got a separate deposit of 10k LPs in March with the current date . So one stay showed up as 3 postings, all base LPs and RDMs. The award miles posted as 2 separate deposits: one for the basic RDM earnings, and then another RDM deposit for the "buy more pay more" rate, also as base miles. The LP deposit is listed as "Promotion Bonus."
Excellent news. I should have some miles posting tomorrow and then a much larger chunk posting next week. That includes checkout boosts as well. Let's see what happens.
vasantn is online now  
Old Mar 8, 2022, 8:34 am
  #45  
 
Join Date: Jul 2011
Posts: 2,313
another interesting quirk:
my entire mileage balance under "Wallet" is now labeled as "AAdvantage Bonus Miles."
I don't recall all the RDMs we've earned as being called "bonus" before. Just even more confusing mish-mash of the "bonus" word being thrown around.
LovePrunes is offline  

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