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AAdvantageHotels vs RocketMiles - useability, experiences, questions, data points

Old Feb 12, 2023, 11:58 pm
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Last edit by: ZenFlyer
Welcome to the Rocketmiles/AAdvantage Hotels (ne BookAAHotels) Official Thread & Wiki!
reflecting July 2023 program changes

AAdvantage Hotels Customer Support phone # (844) 801-6778 and email is [email protected]

Posting times per the AA Hotels Platform FAQ: "Rewards typically post between 3-4 weeks after your stay is completed with the transaction date reflecting your check-in date. If booked through one of our suppliers that provide Pay Later rates (pay upon check-in), the rewards typically post within 4 6 weeks after your stay is completed."

Posting times per FT user experience: Varies greatly, and cyclically through the year, between several days to 6 weeks after checkout. Within 2 weeks after checkout is arguably "average" but YMMV greatly. Notwithstanding whatever wait you might have, the points will eventually post.

0. Why should I use RocketMiles over AAdvantage Hotels?
You shouldn't. There are no advantages to doing so unless you truly have no superior booking option. AAdvantage Hotels, now being on the same platform, is strictly better if your goal is AA LPs or AA RDM. (Note: RocketMiles, the engine for AAdvantage Hotels, is owned by Booking Holdings: https://about.rocketmiles.com/how-it-works who also owns Priceline, Agoda, Kayak, etc.)

1. Do base miles earned on AAdvantage Hotels count towards Loyalty Point earnings/status?
Yes - but any boost miles (miles purchased during checkout) only count as redeemable miles.

2. How can I maximize my AA earnings?

a. via AAHotels Customers who have AAdvantage elite status, and/or have any AA co-branded credit card earn significantly more LPs/RDMs per reservation. Customers who have either AA status OR an AA credit card will earn up to 5x more LPs/RDMs than the normal rate, while customers who have both AA status AND an AA credit card will earn up to 10x LPs/RDMs more than the normal rate (up to 15,000 LP max). The extra LP/RDM earnings for being an AA card holder apply whether or not you charge the reservation to your AA credit card. The total LPs/RDMs to be earned through AAHotels are reflected on your reservation and post to AA.com after your hotel stay, see questions 6 and 7 below.

b. via AA Loyalty Point Rewards Purchases made via AAHotels (and other "select partners") benefit from "Loyalty Point Reward" bonuses given to AAdvantage Members who reach certain LP thresholds (20% bonus for 6 months after achieving 60k LP; 30% for 6 months after achieving 100k LP). Further information on LP Reward bonuses here and on this FT thread. LP Reward bonuses do not generate additional RDMs. LP Reward bonuses will be added automatically to your total LP earnings when your hotel stay posts to AA.com, see questions 6 and 7 below.

c. via AA co-branded credit card You will also earn 1 LP and (generally) 1 RDM for every dollar charged to an AA credit card, as you would for any purchase. AA Hotels stays are not considered eligible AA purchases for purposes of increased miles earnings on AA credit cards. However, holders of the Citi AA Executive Mastercard will earn an additional 9x RDM per dollar spent on AAHotels (for a total of 10 RDM per dollar). LPs and RDMs earned by credit card spend, including the 9x bonus RDMs earned by Executive cardolders, will post to AA.com after statement closing.
2a. If I'm approved for an AA credit card, how long will it take for my "AA Cardholder" status to be updated on the Book AA Hotels website?
YMMV. Reports here have varied from 1 day to several weeks. Citi appears to be faster than Barclay's.

3. What is the max LPs for a booking?
You can earn up to 15,000 LPs max per booking. During the checkout process you will be offered an opportunity purchase additional miles (aka "boost"), but boost miles only add RDM to your earnings, not LPs.

4. What hotels earn miles?
Since July 2023, all hotels on AAdvantage Hotels earn miles. The total will be listed on the search page and you can sort results to find the highest earning hotel for your particular journey parameters.

5. Can I earn miles booking for someone else?
Since July 2023, the booking name must match the name of the AAdvantage account attached to the AAdvantage Hotel account to earn miles. This is further specified in the T&C.

6. Are points awarded based on check-in or check-out date?
Check-in date.

7. How quickly do points post?
Expect points to post approximately 2 weeks after check-out. If points have not posted within a month, contact AAdvantage Hotels customer support.

8. I'm having an issue with my booking. Who should I contact?
If it is an issue regarding the property directly, contact the hotel you've booked with. If the issue is with points or booking, contact AAdvantage Hotels/Booking.com. If a bonus earning has not been properly applied, contact AAdvantage Customer Service. If an issue requires escalation, contact Booking.com through the following channel: [email protected].

9. Will I earn hotel points or get hotel elite benefits in my hotel loyalty program if I book thru Rocketmiles/AAdvantage Hotels?
Unlikely, but occasionally people have posted they got elite benefits or a mistaken hotel credit. Since a hotel room booked thru RM/AA hotels is a 3rd party booking, most hotel stay programs exclude giving any credits or benefit for stays booked thru methods like this. Expect to earn nothing and get no benefits. Anything extra is a nice surprise. You can ask the hotel to add your hotel membership number to your reservation at some point such as before your stay or in person once you arrive, but be prepared for a firm "No."



WARNING: ALL INFORMATION FROM THIS POINT FORWARD REFLECTS THE PROGRAM AS IT EXISTED AS OF 7/13/23. THIS INFORMATION IS HERE PURELY FOR THOSE WITH EXISTING BOOKINGS. IF YOU HAVE QUERIES ABOUT THE CURRENT PROGRAM, PLEASE SCROLL UP.

This Wiki will be built out over time. To begin, we are going to cover a list of the most frequently asked questions in this thread. Over time, we expect to add to this guide with official information from Booking and/or AA, as well as guides on how to best optimise your earning on these wonderful platforms.

1a. Do the points earned on RM/BAAH count towards my annual qualification as Loyalty Points (LPs)?
Yes - the points earned for your booking, as well as the paid multiplier points, are both referred to (and post as) "base miles". This means they count towards your annual status progression.

1b. Which hotels on RM/BAAH earn Loyalty Points?
For RocketMiles, this is easy: once you have selected AA as your frequent flyer program, all hotels that show up in the search results will earn LPs.
The BookAAHotels interface is more complicated -- some hotels that show up in the search results will not earn LPs. LP-earning hotels will have a banner in the search results saying "Earn XX,XXX Base Miles"; no banner means no LPs. Also, before checking out make sure that the "Price Summary" states how many Base Miles (LPs) will be earned after your stay. If no base mile earnings are indicated, you may have
accidentally toggled over to the regular Booking.com site, where you will not earn LPs.

2. Do points post quickly after check out?
Forum Experience: For pre-paid stays, reported posting times have varied between several days after checkout and several weeks. Post-paid stays can take up to 8 weeks to post, as their posting is dependent on communication between the hotel and Booking.com/RM/BAAH.
What BAAH and RM say: For BAAH --
"3-4 weeks". For RM -- "typically within 2 weeks after your stay is completed"" or 6-8 weeks if made through Booking.com

3. For what date will the points for a hotel stay count? If I need points by Feb 28, when should I stay at a hotel?
Forum Experience: As of February 2023, RocketMiles.com appears to post stays on AA as the date of check-out. BookAAHotels, however, appears to post stays as of the date of check-in. So if one is looking to lock in miles for February to count for the qualification period, ensure that your check-out is before the 28th of February and that your stay is pre-paid. This way you are assured of your points posting, regardless of platform, and counting towards qualification before your status drops after March ends.
Per AA.com: "Purchases made with your AAdvantage credit card will count based on the date the activity posts to your AAdvantage account. All other flight and partner transactions will count based on the activity date of the flight or other transaction." (emphasis added). See Aadvantage FAQs linked
here

4. I cannot check-out on RocketMiles - help!
First of all, this isn't a question. Second of all, don't fret. There are at least two class of processing problems known on the RM platform. To solve the majority of them, follow these diagnostic pathways:

0. Clear your cache, disable ....... and JS-script blocking software, and turn off your VPN.
1. Try again with the desired credit card but dont fill out any of the optional information on the address section, only whats required.
There is a known system with how they handle this info.
1a. Do as above but use your full zip code (this means the 5 required digits and the trailing 4 digits). You can look up your full ZIP here.
2. Push it all the way to the dev team by contacting support via phone. The agent will put you on hold while they reset part of their system.
3. Use another card and keep trying the first card on subsequent purchases until it works again.

If none of the above work, your problem may be related to your account/card being blocked by Booking.com.
To alleviate this, contact [email protected]

While this may not work to correct checkout issues on both sites, you should at least now be able to use RM.

5. My stays haven't posted and it has been well past one week (for pre-paids) or eight weeks (for post-paids)!
Call the phone number for RM/BAAH and ask for a manager who can change the status on your stays to approved. Every legitimate stay should then be caught in the next cycle. You may receive duplicate emails about previous stays which already posted; sadly, you will not get double miles but this is a positive sign that your oustanding stays have been successfully processed.

6. How many cents per mile is a good rate?
Ultimately this is up to you. However, at the moment, it appears that RM/BAAH have a floor on their miles at around 2.15 cents per mile. The general consensus on FT seems to be that if you can secure a hotel at 2.5 cents per mile, you have done well.

7. Do I need to stay at a hotel to get points?
As long as it is a pre-paid stay, you will receive the points regardless of your presence at the hotel.

8. Will I have to pay the check-in resort fee if I "no show" the stay?
We only have one report of this happening; however, it is not standard practice for RTI (Booking.com) to pass pre-paid credit card details to the stays, so as-of-now the forum is skeptical of this report without further information.

9. Do I get more miles for selecting a better room?
Unfortunately not. The miles are set on a per-location basis; the only way to get more points is to pay for the multiplier/bonus points. Any more expensive rooms will simply mean you're paying more per-mile on your stay.

10. What is the best way to contact the two sites?
E-mail is always the first line of defense. If you fail to get a response within 48 hours (unless this is extremely time sensitive - then call first) then proceed to the phone line. Do note that many of the agents are extremely new or unfamiliar with certain aspects of the program, so be judicious in utilizing your two best friends: the manager and HUACA (hang up and call again).

11. Why can't I contact AA if I have issues?
They don't run the sites. Booking.com does. If you are having a REAL issue (that is, not that your miles didnt post 15 minutes after checkout, but a technical problem, etc.) a recommended point of contact is
[email protected].

12. How do I view only the hotels that award miles on BAAH?
You can't.

13. How do I sort hotels by most points awarded on BAAH?
You can't.

14. How can I see the total stay cost on BAAH on the search screen (as on RM)?
You can't.

15. So then why should I use BAAH?
You shouldn't.

OK, this is a bit of a lie. It is often the occasion that BAAH will offer a slightly higher mileage reward or a hotel that isn't present on RM. Most users will find their target hotel on RM and then do a final sanity check on BAAH to make sure they aren't ignoring a better deal. We certainly recommend this until the UI/UX experience on BAAH is improved.

Also (new in 2023) BAAH is a "select partner" that benefits from LP bonuses (20% for 6 months after achieving 60k LP; 30% for 6 months after achieving 100k LP). RM is not a "select partner" so no bonus LP will be awarded. Note that the bonus is LP only (no bonus RDM are awarded). Although there as some data points with members receiving LP bonuses for the actual stay that put them over the bonus level, AA's official response has been that you'll only receive the bonus LPs for stays completed after you achieve the new bonus level.

16. Can I book a room for someone else but still get the miles in my account?
Yes, if you book through RM. No, if you book through BAAH.

Also, both RM and BAAH will let you book multiple rooms under a single reservation, but the rooms will all be non-refundable. (Booking a single room shows refundable options.)

17. Which year will my LPs count for if I check in a hotel in February but check out in March?
RM stays have their posting date effective the check OUT date.
BAAH stays have their posting date effective the check IN date.
Given the LP program is new for 2022, we assume AA will treat hotel bookings from BAAH and RM the same as a flight taken on Feb 28: LPs will count effective for the date of the posting from RM or BAAH, not the date your account actually gets miles added. Will be updated in March once we have reports

18. Will I earn points in my hotel loyalty program if I book thru RM or BAAH?
Unlikely, but occasionally people have posted they got elite benefits or a mistaken hotel credit, but it's a 3rd party booking, so most hotel stay programs exclude earning for stays booked thru methods like this. Expect to earn nothing and get no benefits. Anything extra is a nice surprise.




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AAdvantageHotels vs RocketMiles - useability, experiences, questions, data points

Old Mar 21, 2022, 5:51 am
  #91  
 
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,411
Rocket Miles:

I had a few stays i made for team members - 6, 7, 9, 12 check out dates...and NO miles yet.

Only 1 had a "you will see your miles by X" date email sent to me.

All show pending on the RM website
PhillyPhlyer40 is offline  
Old Mar 21, 2022, 6:26 am
  #92  
FlyerTalk Evangelist
 
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,715
Originally Posted by PhillyPhlyer40
Rocket Miles:

I had a few stays i made for team members - 6, 7, 9, 12 check out dates...and NO miles yet.

Only 1 had a "you will see your miles by X" date email sent to me.

All show pending on the RM website
Unfortunately (AFAIK), there is no way to do such a lookup on the BAAH website, as they don't let you set up an account.
psusaver and jediwho like this.
vasantn is online now  
Old Mar 21, 2022, 9:47 am
  #93  
 
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,310
Originally Posted by PhillyPhlyer40
Rocket Miles:

I had a few stays i made for team members - 6, 7, 9, 12 check out dates...and NO miles yet.

Only 1 had a "you will see your miles by X" date email sent to me.

All show pending on the RM website
On RM, were you able to add names for your team members on the booking?
jediwho is offline  
Old Mar 21, 2022, 10:23 am
  #94  
 
Join Date: Dec 2014
Location: Dallas, TX
Programs: AA EP
Posts: 47
Yes guest name can be different from AA account holder / credit card holder.
chitown85 is offline  
Old Mar 21, 2022, 4:37 pm
  #95  
 
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,411
Originally Posted by jediwho
On RM, were you able to add names for your team members on the booking?

Yes, the whole reason why i switched from hotels.com to RM. (I wouldve went to Bookaa, but you cant do this). I book ~300 nights a year for others
PhillyPhlyer40 is offline  
Old Mar 21, 2022, 7:42 pm
  #96  
 
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,310
Originally Posted by PhillyPhlyer40
Yes, the whole reason why i switched from hotels.com to RM. (I wouldve went to Bookaa, but you cant do this). I book ~300 nights a year for others
While no guidance has been given for CK under the new LP, my sense is that someone who generates a million LP a year would be up for a CK invitation.
jediwho is offline  
Old Mar 22, 2022, 1:30 am
  #97  
 
Join Date: Oct 2015
Location: LA
Programs: AA CK, Hyatt Globalist, Marriott Platinum.
Posts: 18
I've booked three stays, checked out on March 7, all that said "Your miles will appear by March 21, 2022" -- I called Rocket Miles and the agent escalated to her supervisor saying they should have posted long ago. Will report back.

I also booked a stay on BookAA that was checked out 9 days ago and still no miles. Will report back after Tuesday evening.
alexrubens is offline  
Old Mar 22, 2022, 6:20 am
  #98  
 
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,355
Originally Posted by PhillyPhlyer40
Rocket Miles:

I had a few stays i made for team members - 6, 7, 9, 12 check out dates...and NO miles yet.

Only 1 had a "you will see your miles by X" date email sent to me.

All show pending on the RM website
Originally Posted by chitown85
Yes guest name can be different from AA account holder / credit card holder.
Interesting! Are we talking primary or secondary? I wonder what AAs thoughts are on this. It is akin to a shopping portal, where the purchaser gets the miles? Or a flight, which must be flown by the AA member?
psusaver likes this.
sexykitten7 is offline  
Old Mar 22, 2022, 7:25 am
  #99  
 
Join Date: Feb 2011
Location: Pittsburgh, PA
Programs: AA, HH, UA, Amtrak
Posts: 270
Booked a stay on March 11th-12th, and the AA miles haven't posted still. I called up rocketmail yesterday and they said they have sent it, "will take some more time, prob 10 days for it to appear". My rocketmiles account is alao brand new so maybe your account needs to be confirmed with AAA
psusaver is offline  
Old Mar 22, 2022, 7:59 pm
  #100  
 
Join Date: May 2015
Location: LAX
Programs: AA EXP
Posts: 179
Originally Posted by psusaver
Booked a stay on March 11th-12th, and the AA miles haven't posted still. I called up rocketmail yesterday and they said they have sent it, "will take some more time, prob 10 days for it to appear". My rocketmiles account is alao brand new so maybe your account needs to be confirmed with AAA
I'm in a similar situation where I created a new Rocketmiles account at the beginning of March for a one night stay with check out on March 10. Miles haven't posted yet. Will call RM on Friday if they still haven't posted.
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dciolli is offline  
Old Mar 23, 2022, 10:10 pm
  #101  
 
Join Date: Jan 2011
Location: Lafayette, LA
Programs: AA EXP 2MM, BA GGL, UA Gold MM, DL GM MM, Hyatt Glob, HH Diam, Marriott Ti/LT Plat, IHG Plat Amb
Posts: 283
Apparently the late-posting problem for Rocketmiles is system-wide, or at least not related to whether your account is new. I set up an account in 2015 and had one stay that year. No stays since then until early this month (March 2022), when I did a one-night stay for 3000 miles (plus the 2000-mile RM boost, because I did not yet know that those would not count as base miles) and then a two-night stay for 10K miles. Both at hotels in Bangkok, in case that matters. RM sent me emails after each stay was completed saying when the miles would post: March 18 and March 20 respectively. But none of the miles have posted to my AAdvantage account, and my RM account now lists the miles for both stays as "pending". I have also had several stays using bookaahotels.com -- I started using this site instead of Rocketmiles, notwithstanding the amazingly bad interface, once I learned that both sets of bookaahotels boosts do count as base miles, so much better miles/dollar ratio if you can actually find a hotel there -- for a total of 22.5K miles, and none of these have posted either. But the bookaahotels FAQs say their miles will take six to eight weeks to post.
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Assimilated Cajun is offline  
Old Mar 24, 2022, 5:15 am
  #102  
FlyerTalk Evangelist
 
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,715
Originally Posted by Assimilated Cajun
Apparently the late-posting problem for Rocketmiles is system-wide, or at least not related to whether your account is new. I set up an account in 2015 and had one stay that year. No stays since then until early this month (March 2022), when I did a one-night stay for 3000 miles (plus the 2000-mile RM boost, because I did not yet know that those would not count as base miles) and then a two-night stay for 10K miles. Both at hotels in Bangkok, in case that matters. RM sent me emails after each stay was completed saying when the miles would post: March 18 and March 20 respectively. But none of the miles have posted to my AAdvantage account, and my RM account now lists the miles for both stays as "pending". I have also had several stays using bookaahotels.com -- I started using this site instead of Rocketmiles, notwithstanding the amazingly bad interface, once I learned that both sets of bookaahotels boosts do count as base miles, so much better miles/dollar ratio if you can actually find a hotel there -- for a total of 22.5K miles, and none of these have posted either. But the bookaahotels FAQs say their miles will take six to eight weeks to post.
No one seems to have received miles from either company (both are owned by booking.com) since very early March. I have a feeling they're trying to fix the promo miles loophole. I'm waiting for 33K miles to post from May 6 and May 11.
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vasantn is online now  
Old Mar 24, 2022, 7:07 am
  #103  
 
Join Date: Sep 2017
Location: DCA/IAD & BUF
Posts: 1,488
Originally Posted by vasantn
No one seems to have received miles from either company (both are owned by booking.com) since very early March. I have a feeling they're trying to fix the promo miles loophole. .
It certainly seems like that to my cynical mind. Or waiting until after the bonanza of spring and Easter vacation $$ to drop the bomb on everyone.
cmtlatitudes is offline  
Old Mar 24, 2022, 7:43 am
  #104  
 
Join Date: Dec 2019
Programs: AA: Exec Plat; AC: 75K; JX: Explorer; AZ: Premium; BA: Gold; HH: Dia; Bonvoy: Gold; Wyndham: Dia
Posts: 300
Before I and others switched to RM and other miles-earning services, how was the timing of receiving RDMs? Might they be doing the old fashioned "run the tape once a month and ship it off to the partner" timing?
ramcm7 is offline  
Old Mar 24, 2022, 5:02 pm
  #105  
 
Join Date: Dec 2016
Location: Long Island, NY
Programs: AA EXP, Hyatt Explorist, Marriott Gold
Posts: 785
Many hotels have a 'resort/facility fees' to be paid at Check-in.
If one does not intend to stay/cancel the booking and the reservation is paid upfront (ie: just to get the LP/miles), will the facility fees be charged?
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zip10001 is offline  

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