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AAdvantageHotels vs RocketMiles - useability, experiences, questions, data points

Old Feb 12, 2023, 11:58 pm
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Last edit by: ZenFlyer
Welcome to the Rocketmiles/AAdvantage Hotels (ne BookAAHotels) Official Thread & Wiki!
reflecting July 2023 program changes

AAdvantage Hotels Customer Support phone # (844) 801-6778 and email is [email protected]

Posting times per the AA Hotels Platform FAQ: "Rewards typically post between 3-4 weeks after your stay is completed with the transaction date reflecting your check-in date. If booked through one of our suppliers that provide Pay Later rates (pay upon check-in), the rewards typically post within 4 6 weeks after your stay is completed."

Posting times per FT user experience: Varies greatly, and cyclically through the year, between several days to 6 weeks after checkout. Within 2 weeks after checkout is arguably "average" but YMMV greatly. Notwithstanding whatever wait you might have, the points will eventually post.

0. Why should I use RocketMiles over AAdvantage Hotels?
You shouldn't. There are no advantages to doing so unless you truly have no superior booking option. AAdvantage Hotels, now being on the same platform, is strictly better if your goal is AA LPs or AA RDM. (Note: RocketMiles, the engine for AAdvantage Hotels, is owned by Booking Holdings: https://about.rocketmiles.com/how-it-works who also owns Priceline, Agoda, Kayak, etc.)

1. Do base miles earned on AAdvantage Hotels count towards Loyalty Point earnings/status?
Yes - but any boost miles (miles purchased during checkout) only count as redeemable miles.

2. How can I maximize my AA earnings?

a. via AAHotels Customers who have AAdvantage elite status, and/or have any AA co-branded credit card earn significantly more LPs/RDMs per reservation. Customers who have either AA status OR an AA credit card will earn up to 5x more LPs/RDMs than the normal rate, while customers who have both AA status AND an AA credit card will earn up to 10x LPs/RDMs more than the normal rate (up to 15,000 LP max). The extra LP/RDM earnings for being an AA card holder apply whether or not you charge the reservation to your AA credit card. The total LPs/RDMs to be earned through AAHotels are reflected on your reservation and post to AA.com after your hotel stay, see questions 6 and 7 below.

b. via AA Loyalty Point Rewards Purchases made via AAHotels (and other "select partners") benefit from "Loyalty Point Reward" bonuses given to AAdvantage Members who reach certain LP thresholds (20% bonus for 6 months after achieving 60k LP; 30% for 6 months after achieving 100k LP). Further information on LP Reward bonuses here and on this FT thread. LP Reward bonuses do not generate additional RDMs. LP Reward bonuses will be added automatically to your total LP earnings when your hotel stay posts to AA.com, see questions 6 and 7 below.

c. via AA co-branded credit card You will also earn 1 LP and (generally) 1 RDM for every dollar charged to an AA credit card, as you would for any purchase. AA Hotels stays are not considered eligible AA purchases for purposes of increased miles earnings on AA credit cards. However, holders of the Citi AA Executive Mastercard will earn an additional 9x RDM per dollar spent on AAHotels (for a total of 10 RDM per dollar). LPs and RDMs earned by credit card spend, including the 9x bonus RDMs earned by Executive cardolders, will post to AA.com after statement closing.
2a. If I'm approved for an AA credit card, how long will it take for my "AA Cardholder" status to be updated on the Book AA Hotels website?
YMMV. Reports here have varied from 1 day to several weeks. Citi appears to be faster than Barclay's.

3. What is the max LPs for a booking?
You can earn up to 15,000 LPs max per booking. During the checkout process you will be offered an opportunity purchase additional miles (aka "boost"), but boost miles only add RDM to your earnings, not LPs.

4. What hotels earn miles?
Since July 2023, all hotels on AAdvantage Hotels earn miles. The total will be listed on the search page and you can sort results to find the highest earning hotel for your particular journey parameters.

5. Can I earn miles booking for someone else?
Since July 2023, the booking name must match the name of the AAdvantage account attached to the AAdvantage Hotel account to earn miles. This is further specified in the T&C.

6. Are points awarded based on check-in or check-out date?
Check-in date.

7. How quickly do points post?
Expect points to post approximately 2 weeks after check-out. If points have not posted within a month, contact AAdvantage Hotels customer support.

8. I'm having an issue with my booking. Who should I contact?
If it is an issue regarding the property directly, contact the hotel you've booked with. If the issue is with points or booking, contact AAdvantage Hotels/Booking.com. If a bonus earning has not been properly applied, contact AAdvantage Customer Service. If an issue requires escalation, contact Booking.com through the following channel: [email protected].

9. Will I earn hotel points or get hotel elite benefits in my hotel loyalty program if I book thru Rocketmiles/AAdvantage Hotels?
Unlikely, but occasionally people have posted they got elite benefits or a mistaken hotel credit. Since a hotel room booked thru RM/AA hotels is a 3rd party booking, most hotel stay programs exclude giving any credits or benefit for stays booked thru methods like this. Expect to earn nothing and get no benefits. Anything extra is a nice surprise. You can ask the hotel to add your hotel membership number to your reservation at some point such as before your stay or in person once you arrive, but be prepared for a firm "No."



WARNING: ALL INFORMATION FROM THIS POINT FORWARD REFLECTS THE PROGRAM AS IT EXISTED AS OF 7/13/23. THIS INFORMATION IS HERE PURELY FOR THOSE WITH EXISTING BOOKINGS. IF YOU HAVE QUERIES ABOUT THE CURRENT PROGRAM, PLEASE SCROLL UP.

This Wiki will be built out over time. To begin, we are going to cover a list of the most frequently asked questions in this thread. Over time, we expect to add to this guide with official information from Booking and/or AA, as well as guides on how to best optimise your earning on these wonderful platforms.

1a. Do the points earned on RM/BAAH count towards my annual qualification as Loyalty Points (LPs)?
Yes - the points earned for your booking, as well as the paid multiplier points, are both referred to (and post as) "base miles". This means they count towards your annual status progression.

1b. Which hotels on RM/BAAH earn Loyalty Points?
For RocketMiles, this is easy: once you have selected AA as your frequent flyer program, all hotels that show up in the search results will earn LPs.
The BookAAHotels interface is more complicated -- some hotels that show up in the search results will not earn LPs. LP-earning hotels will have a banner in the search results saying "Earn XX,XXX Base Miles"; no banner means no LPs. Also, before checking out make sure that the "Price Summary" states how many Base Miles (LPs) will be earned after your stay. If no base mile earnings are indicated, you may have
accidentally toggled over to the regular Booking.com site, where you will not earn LPs.

2. Do points post quickly after check out?
Forum Experience: For pre-paid stays, reported posting times have varied between several days after checkout and several weeks. Post-paid stays can take up to 8 weeks to post, as their posting is dependent on communication between the hotel and Booking.com/RM/BAAH.
What BAAH and RM say: For BAAH --
"3-4 weeks". For RM -- "typically within 2 weeks after your stay is completed"" or 6-8 weeks if made through Booking.com

3. For what date will the points for a hotel stay count? If I need points by Feb 28, when should I stay at a hotel?
Forum Experience: As of February 2023, RocketMiles.com appears to post stays on AA as the date of check-out. BookAAHotels, however, appears to post stays as of the date of check-in. So if one is looking to lock in miles for February to count for the qualification period, ensure that your check-out is before the 28th of February and that your stay is pre-paid. This way you are assured of your points posting, regardless of platform, and counting towards qualification before your status drops after March ends.
Per AA.com: "Purchases made with your AAdvantage credit card will count based on the date the activity posts to your AAdvantage account. All other flight and partner transactions will count based on the activity date of the flight or other transaction." (emphasis added). See Aadvantage FAQs linked
here

4. I cannot check-out on RocketMiles - help!
First of all, this isn't a question. Second of all, don't fret. There are at least two class of processing problems known on the RM platform. To solve the majority of them, follow these diagnostic pathways:

0. Clear your cache, disable ....... and JS-script blocking software, and turn off your VPN.
1. Try again with the desired credit card but dont fill out any of the optional information on the address section, only whats required.
There is a known system with how they handle this info.
1a. Do as above but use your full zip code (this means the 5 required digits and the trailing 4 digits). You can look up your full ZIP here.
2. Push it all the way to the dev team by contacting support via phone. The agent will put you on hold while they reset part of their system.
3. Use another card and keep trying the first card on subsequent purchases until it works again.

If none of the above work, your problem may be related to your account/card being blocked by Booking.com.
To alleviate this, contact [email protected]

While this may not work to correct checkout issues on both sites, you should at least now be able to use RM.

5. My stays haven't posted and it has been well past one week (for pre-paids) or eight weeks (for post-paids)!
Call the phone number for RM/BAAH and ask for a manager who can change the status on your stays to approved. Every legitimate stay should then be caught in the next cycle. You may receive duplicate emails about previous stays which already posted; sadly, you will not get double miles but this is a positive sign that your oustanding stays have been successfully processed.

6. How many cents per mile is a good rate?
Ultimately this is up to you. However, at the moment, it appears that RM/BAAH have a floor on their miles at around 2.15 cents per mile. The general consensus on FT seems to be that if you can secure a hotel at 2.5 cents per mile, you have done well.

7. Do I need to stay at a hotel to get points?
As long as it is a pre-paid stay, you will receive the points regardless of your presence at the hotel.

8. Will I have to pay the check-in resort fee if I "no show" the stay?
We only have one report of this happening; however, it is not standard practice for RTI (Booking.com) to pass pre-paid credit card details to the stays, so as-of-now the forum is skeptical of this report without further information.

9. Do I get more miles for selecting a better room?
Unfortunately not. The miles are set on a per-location basis; the only way to get more points is to pay for the multiplier/bonus points. Any more expensive rooms will simply mean you're paying more per-mile on your stay.

10. What is the best way to contact the two sites?
E-mail is always the first line of defense. If you fail to get a response within 48 hours (unless this is extremely time sensitive - then call first) then proceed to the phone line. Do note that many of the agents are extremely new or unfamiliar with certain aspects of the program, so be judicious in utilizing your two best friends: the manager and HUACA (hang up and call again).

11. Why can't I contact AA if I have issues?
They don't run the sites. Booking.com does. If you are having a REAL issue (that is, not that your miles didnt post 15 minutes after checkout, but a technical problem, etc.) a recommended point of contact is
[email protected].

12. How do I view only the hotels that award miles on BAAH?
You can't.

13. How do I sort hotels by most points awarded on BAAH?
You can't.

14. How can I see the total stay cost on BAAH on the search screen (as on RM)?
You can't.

15. So then why should I use BAAH?
You shouldn't.

OK, this is a bit of a lie. It is often the occasion that BAAH will offer a slightly higher mileage reward or a hotel that isn't present on RM. Most users will find their target hotel on RM and then do a final sanity check on BAAH to make sure they aren't ignoring a better deal. We certainly recommend this until the UI/UX experience on BAAH is improved.

Also (new in 2023) BAAH is a "select partner" that benefits from LP bonuses (20% for 6 months after achieving 60k LP; 30% for 6 months after achieving 100k LP). RM is not a "select partner" so no bonus LP will be awarded. Note that the bonus is LP only (no bonus RDM are awarded). Although there as some data points with members receiving LP bonuses for the actual stay that put them over the bonus level, AA's official response has been that you'll only receive the bonus LPs for stays completed after you achieve the new bonus level.

16. Can I book a room for someone else but still get the miles in my account?
Yes, if you book through RM. No, if you book through BAAH.

Also, both RM and BAAH will let you book multiple rooms under a single reservation, but the rooms will all be non-refundable. (Booking a single room shows refundable options.)

17. Which year will my LPs count for if I check in a hotel in February but check out in March?
RM stays have their posting date effective the check OUT date.
BAAH stays have their posting date effective the check IN date.
Given the LP program is new for 2022, we assume AA will treat hotel bookings from BAAH and RM the same as a flight taken on Feb 28: LPs will count effective for the date of the posting from RM or BAAH, not the date your account actually gets miles added. Will be updated in March once we have reports

18. Will I earn points in my hotel loyalty program if I book thru RM or BAAH?
Unlikely, but occasionally people have posted they got elite benefits or a mistaken hotel credit, but it's a 3rd party booking, so most hotel stay programs exclude earning for stays booked thru methods like this. Expect to earn nothing and get no benefits. Anything extra is a nice surprise.




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AAdvantageHotels vs RocketMiles - useability, experiences, questions, data points

Old Jun 19, 2024, 4:02 pm
  #4396  
 
Join Date: Aug 2023
Location: PHX/SFO/LAX
Posts: 113
Originally Posted by Whats The Points
are you actually staying in person at these or not necessary?
I had to temporarily relocate to LA for work so I stayed in most of these except one 1-nighter because I had to travel elsewhere and it was non-refundable. Got the credit for all though.
MM_someday is offline  
Old Jun 20, 2024, 7:44 am
  #4397  
 
Join Date: Dec 2010
Programs: AAdvantage Hotels EP, Marriott
Posts: 251
My personal AA card is up for renewal. Two months ago I opened up an AA business card. If I cancel the personal card, will I still qualify for the upgraded AA Hotels earning rate with just the sole proprietorship business card?
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Old Jun 20, 2024, 9:13 am
  #4398  
 
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 813
Originally Posted by fenx
My personal AA card is up for renewal. Two months ago I opened up an AA business card. If I cancel the personal card, will I still qualify for the upgraded AA Hotels earning rate with just the sole proprietorship business card?
Yes. Any AA credit card qualifies you for this.
fenx likes this.
Drwaz99 is offline  
Old Jun 20, 2024, 9:35 am
  #4399  
 
Join Date: Sep 2017
Location: DCA/IAD & BUF
Posts: 1,488
Is anyone else experiencing longer than usual wait times the last few weeks, on pre-paid BAAH miles/LPs posting?
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Old Jun 20, 2024, 9:38 am
  #4400  
FlyerTalk Evangelist
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 12,212
Yes, a couple of weeks or so....
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Old Jun 20, 2024, 9:45 am
  #4401  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 21,116
Originally Posted by cmtlatitudes
Is anyone else experiencing longer than usual wait times the last few weeks, on pre-paid BAAH miles/LPs posting?
Yes. The miles and LPs used to post within five days. On my last AA Hotels stay, it took 10 days and the email informing me that the miles and LPs posted took another five or six days to arrive.
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TWA884 is offline  
Old Jun 20, 2024, 9:46 am
  #4402  
FlyerTalk Evangelist
 
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA ExPlat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 17,304
Five days after checkout for me, last week. The email announcing that I earned miles came a week after the miles/LP posted.
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notquiteaff is offline  
Old Jun 20, 2024, 4:50 pm
  #4403  
 
Join Date: Dec 2012
Programs: AA Plat Pro
Posts: 961
Originally Posted by Whats The Points
sorry if this has been addressed before but how can you verify that your earnings will work without physically checking in?
Anecdotally, I have booked 5 or 6 reservations over the last couple years that I never checked in. Aadvantagehotels gets their money for (mostly?) nonrefundable reservations. The hotels get their cut and extra, if they resell the room, bot out nothing and cheaper labor for a room that doesn't need to be cleaned, yet paid for.

Edit: I have always gotten my miles/LP and bonuses when active.
Bradhattan is offline  
Old Jun 21, 2024, 4:32 pm
  #4404  
brp
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Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,593
Originally Posted by Bradhattan
...and extra, if they resell the room...
Very unlikely that they can resell the room since they don't know that one won't show until, well, they don't show. Then likely too late. The rest is quite valid.

Cheers.
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Old Jun 24, 2024, 6:11 pm
  #4405  
 
Join Date: Sep 2017
Location: DCA/IAD & BUF
Posts: 1,488
Originally Posted by cmtlatitudes
Is anyone else experiencing longer than usual wait times the last few weeks, on pre-paid BAAH miles/LPs posting?
Thanks to everyone who replied to my question. For some reason, my stays have rarely posted with the 5-10 days other folks report on. They are usually 13-14 days following check-out. My late May stay took 3 weeks to post. There's a June checkout that will be 3 weeks in a few days & has still not posted yet. I called customer service after the two-week point, which less helpful results than a call usually produces.

I'm a bit dejected by the whole thing, as I'd gotten accustomed to the two-week post time and was counting on crossing the 60K threshold prior to a trip with these two hotel postings, and thought I'd left plenty of contingency. I ended up canceling my plans and am trying to re-put it back together in July instead. The cost of the hotel and the return on LPs/RDM for the trip, simply wasn't worth it without the 20% bonus in place.

It sounds like several folks are experiencing longer than their usual post times. In my call to customer service, the staff member made an odd comment. He tried to back away from it when I asked what he meant. It something along the lines of "algorithm processing times can be longer depending where we are in the contract cycle". I'd attributed it to start of summer season travel and staffing levels, but now I'm thinking there may be more to it. This made me vaguely recall long processing times around this time last year. I went back and read end May - June posts from 2023, and sure enough, folks were reporting similar delayed processing times.

No idea if the timing is at all related, but as a reminder to all my fellow FT's - last year on July 13th - AA massively devalued the Hotel program for most of us. Although it's not particularly convenient for me and is probably overkill --- I plan to make as many of my refundable Hotel bookings for 2024 as I can in the next two weeks. As a hedge against something else happening this July in the same time frame.

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Old Jun 24, 2024, 6:31 pm
  #4406  
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Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 12,212
Generally speaking, it is best to do the bookings you need and/or shopping you need to earn status earlier in the year, and not leave it for later, because things are more likely to get worse, and less likely to get easier, over time...
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nk15 is offline  
Old Jun 24, 2024, 7:50 pm
  #4407  
brp
FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,593
Originally Posted by nk15
Generally speaking, it is best to do the bookings you need and/or shopping you need to earn status earlier in the year, and not leave it for later, because things are more likely to get worse, and less likely to get easier, over time...
I generally agree with this. However, in our case we augment flying with phantom stays as needed, but usually don't know until later in the year just what we will need based on flying patterns. We did each book one in March to take advantage of the 30% bonus that we still had from last year and get the ball rolling.

Current plans (assuming that we change a BA Holidays package to post to AA and forego BA Silver status) has us about 228K LP by end of February. So too close to call as just a couple more trips could make phantom stays unnecessary.

Cheers.
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Old Jun 25, 2024, 12:02 pm
  #4408  
 
Join Date: Feb 2018
Location: L. A./ N. Y.
Programs: Exec Plat; 2.7 m miles
Posts: 51
Bad experience with AAdvantage Hotels. On May 22, I booked and paid for a 3 night stay commencing June 20. On the morning of June 20, I got the typical confirmation and info about our reservation. When we tried to check in at the hotel, we could not do so because a credit card for payment was denied. It was determined that the card that was denied was not ours but an outfit known as “Hotel Beds”. The hotel manager got on the phone with AAdvantage Hotels who were altogether unhelpful in securing payment to the hotel. In fact, they really were unable to provide any support to us at all. After about an hour, the manager told AAdvantage to cancel our reservation and give us a refund. She then made a new reservation for us and we checked in. Several hours later we got a notice that our reservation was cancelled, that a refund would be processed and that that no LPs would be forthcoming (no acknowledgment of the problems that we experienced). I have contacted AAdvantage Hotels about this total failure on their part but have not received a response.
JohnVernon is offline  
Old Jun 25, 2024, 5:31 pm
  #4409  
 
Join Date: Jul 2011
Posts: 2,384
Originally Posted by JohnVernon
Bad experience with AAdvantage Hotels. On May 22, I booked and paid for a 3 night stay commencing June 20. On the morning of June 20, I got the typical confirmation and info about our reservation. When we tried to check in at the hotel, we could not do so because a credit card for payment was denied. It was determined that the card that was denied was not ours but an outfit known as Hotel Beds. The hotel manager got on the phone with AAdvantage Hotels who were altogether unhelpful in securing payment to the hotel. In fact, they really were unable to provide any support to us at all. After about an hour, the manager told AAdvantage to cancel our reservation and give us a refund. She then made a new reservation for us and we checked in. Several hours later we got a notice that our reservation was cancelled, that a refund would be processed and that that no LPs would be forthcoming (no acknowledgment of the problems that we experienced). I have contacted AAdvantage Hotels about this total failure on their part but have not received a response.
I've had that happen once when i checked in, that the hotel had not yet been paid by aahotels. I emailed and they called me while i was in the lobby waiting to check in, and they got it worked out within 45 mins. Was frustrating, but ultimately was not cancelled nor rebooked directly with hotel.
Since yours WAS cancelled and refunded, AAHotels will get no commission nor keep whatever 'overage' you paid for the deal to earn LPs. From what I've read in this thread, when that's happened to others, you unfortunately miss earning the LPs along with aahotels misses earning their commission. I dont know of any story on here of being given the LPs or base miles out of "mea culpa" reasons, unfortunately. They'll likely say you were made whole, even though it was a huge inconvenience. Sorry, but I hope you prove to be a pioneer here who gets something anyway!
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Old Jun 25, 2024, 8:18 pm
  #4410  
brp
FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,593
Originally Posted by LovePrunes
I've had that happen once when i checked in, that the hotel had not yet been paid by aahotels.
Because of these and another story I read upthread, I have now confirmed with two rooms we have booked for us and family that the hotel has been paid. These are miles bookings, but there's still money going to the hotels, and they have confirmed being paid. If I ever use AAHotels for an actual stay going forward, I will always make sure to confirm payment directly with the hotel.

Cheers.
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