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AAdvantageHotels vs RocketMiles - useability, experiences, questions, data points

Old Feb 12, 2023, 11:58 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: ZenFlyer
Welcome to the Rocketmiles/AAdvantage Hotels (née BookAAHotels) Official Thread & Wiki!
reflecting July 2023 program changes

AAdvantage Hotels Customer Support phone # (844) 801-6778 and email is [email protected]

Posting times per the AA Hotels Platform FAQ: "Rewards typically post between 3-4 weeks after your stay is completed with the transaction date reflecting your check-in date. If booked through one of our suppliers that provide “Pay Later” rates (pay upon check-in), the rewards typically post within 4 – 6 weeks after your stay is completed."

Posting times per FT user experience: Varies greatly, and cyclically through the year, between several days to 6 weeks after checkout. Within 2 weeks after checkout is arguably "average" but YMMV greatly. Notwithstanding whatever wait you might have, the points will eventually post.

0. Why should I use RocketMiles over AAdvantage Hotels?
You shouldn't. There are no advantages to doing so unless you truly have no superior booking option. AAdvantage Hotels, now being on the same platform, is strictly better if your goal is AA LPs or AA RDM. (Note: RocketMiles, the engine for AAdvantage Hotels, is owned by Booking Holdings: https://about.rocketmiles.com/how-it-works who also owns Priceline, Agoda, Kayak, etc.)

1. Do base miles earned on AAdvantage Hotels count towards Loyalty Point earnings/status?
Yes - but any boost miles (miles purchased during checkout) only count as redeemable miles.

2. How can I maximize my AA earnings?

a. via AAHotels Customers who have AAdvantage elite status, and/or have any AA co-branded credit card earn significantly more LPs/RDMs per reservation. Customers who have either AA status OR an AA credit card will earn up to 5x more LPs/RDMs than the normal rate, while customers who have both AA status AND an AA credit card will earn up to 10x LPs/RDMs more than the normal rate (up to 15,000 LP max). The extra LP/RDM earnings for being an AA card holder apply whether or not you charge the reservation to your AA credit card. The total LPs/RDMs to be earned through AAHotels are reflected on your reservation and post to AA.com after your hotel stay, see questions 6 and 7 below.

b. via AA Loyalty Point Rewards Purchases made via AAHotels (and other "select partners") benefit from "Loyalty Point Reward" bonuses given to AAdvantage Members who reach certain LP thresholds (20% bonus for 6 months after achieving 60k LP; 30% for 6 months after achieving 100k LP). Further information on LP Reward bonuses here and on this FT thread. LP Reward bonuses do not generate additional RDMs. LP Reward bonuses will be added automatically to your total LP earnings when your hotel stay posts to AA.com, see questions 6 and 7 below.

c. via AA co-branded credit card You will also earn 1 LP and (generally) 1 RDM for every dollar charged to an AA credit card, as you would for any purchase. AA Hotels stays are not considered “eligible AA purchases” for purposes of increased miles earnings on AA credit cards. However, holders of the Citi AA Executive Mastercard will earn an additional 9x RDM per dollar spent on AAHotels (for a total of 10 RDM per dollar). LPs and RDMs earned by credit card spend, including the 9x bonus RDMs earned by Executive cardolders, will post to AA.com after statement closing.
2a. If I'm approved for an AA credit card, how long will it take for my "AA Cardholder" status to be updated on the Book AA Hotels website?
YMMV. Reports here have varied from 1 day to several weeks. Citi appears to be faster than Barclay's.

3. What is the max LPs for a booking?
You can earn up to 15,000 LPs max per booking. During the checkout process you will be offered an opportunity purchase additional miles (aka "boost"), but boost miles only add RDM to your earnings, not LPs.

4. What hotels earn miles?
Since July 2023, all hotels on AAdvantage Hotels earn miles. The total will be listed on the search page and you can sort results to find the highest earning hotel for your particular journey parameters.

5. Can I earn miles booking for someone else?
Since July 2023, the booking name must match the name of the AAdvantage account attached to the AAdvantage Hotel account to earn miles. This is further specified in the T&C.

6. Are points awarded based on check-in or check-out date?
Check-in date.

7. How quickly do points post?
Expect points to post approximately 2 weeks after check-out. If points have not posted within a month, contact AAdvantage Hotels customer support.

8. I'm having an issue with my booking. Who should I contact?
If it is an issue regarding the property directly, contact the hotel you've booked with. If the issue is with points or booking, contact AAdvantage Hotels/Booking.com. If a bonus earning has not been properly applied, contact AAdvantage Customer Service. If an issue requires escalation, contact Booking.com through the following channel: [email protected].

9. Will I earn hotel points or get hotel elite benefits in my hotel loyalty program if I book thru Rocketmiles/AAdvantage Hotels?
Unlikely, but occasionally people have posted they got elite benefits or a mistaken hotel credit. Since a hotel room booked thru RM/AA hotels is a 3rd party booking, most hotel stay programs exclude giving any credits or benefit for stays booked thru methods like this. Expect to earn nothing and get no benefits. Anything extra is a nice surprise. You can ask the hotel to add your hotel membership number to your reservation at some point such as before your stay or in person once you arrive, but be prepared for a firm "No."



WARNING: ALL INFORMATION FROM THIS POINT FORWARD REFLECTS THE PROGRAM AS IT EXISTED AS OF 7/13/23. THIS INFORMATION IS HERE PURELY FOR THOSE WITH EXISTING BOOKINGS. IF YOU HAVE QUERIES ABOUT THE CURRENT PROGRAM, PLEASE SCROLL UP.

This Wiki will be built out over time. To begin, we are going to cover a list of the most frequently asked questions in this thread. Over time, we expect to add to this guide with official information from Booking and/or AA, as well as guides on how to best optimise your earning on these wonderful platforms.

1a. Do the points earned on RM/BAAH count towards my annual qualification as Loyalty Points (LPs)?
Yes - the points earned for your booking, as well as the paid multiplier points, are both referred to (and post as) "base miles". This means they count towards your annual status progression.

1b. Which hotels on RM/BAAH earn Loyalty Points?
For RocketMiles, this is easy: once you have selected AA as your frequent flyer program, all hotels that show up in the search results will earn LPs.
The BookAAHotels interface is more complicated -- some hotels that show up in the search results will not earn LPs. LP-earning hotels will have a banner in the search results saying "Earn XX,XXX Base Miles"; no banner means no LPs. Also, before checking out make sure that the "Price Summary" states how many Base Miles (LPs) will be earned after your stay. If no base mile earnings are indicated, you may have
accidentally toggled over to the regular Booking.com site, where you will not earn LPs.

2. Do points post quickly after check out?
Forum Experience: For pre-paid stays, reported posting times have varied between several days after checkout and several weeks. Post-paid stays can take up to 8 weeks to post, as their posting is dependent on communication between the hotel and Booking.com/RM/BAAH.
What BAAH and RM say: For BAAH --
"3-4 weeks". For RM -- "typically within 2 weeks after your stay is completed"" or 6-8 weeks if made through Booking.com

3. For what date will the points for a hotel stay count? If I need points by Feb 28, when should I stay at a hotel?
Forum Experience: As of February 2023, RocketMiles.com appears to post stays on AA as the date of check-out. BookAAHotels, however, appears to post stays as of the date of check-in. So if one is looking to lock in miles for February to count for the qualification period, ensure that your check-out is before the 28th of February and that your stay is pre-paid. This way you are assured of your points posting, regardless of platform, and counting towards qualification before your status drops after March ends.
Per AA.com: "Purchases made with your AAdvantage® credit card will count based on the date the activity posts to your AAdvantage® account. All other flight and partner transactions will count based on the activity date of the flight or other transaction." (emphasis added). See Aadvantage FAQs linked
here

4. I cannot check-out on RocketMiles - help!
First of all, this isn't a question. Second of all, don't fret. There are at least two class of processing problems known on the RM platform. To solve the majority of them, follow these diagnostic pathways:

0. Clear your cache, disable ....... and JS-script blocking software, and turn off your VPN.
1. Try again with the desired credit card but don’t fill out any of the optional information on the address section, only what’s required.
There is a known system with how they handle this info.
1a. Do as above but use your full zip code (this means the 5 required digits and the trailing 4 digits). You can look up your full ZIP here.
2. Push it all the way to the dev team by contacting support via phone. The agent will put you on hold while they reset part of their system.
3. Use another card and keep trying the first card on subsequent purchases until it works again.

If none of the above work, your problem may be related to your account/card being blocked by Booking.com.
To alleviate this, contact [email protected]

While this may not work to correct checkout issues on both sites, you should at least now be able to use RM.

5. My stays haven't posted and it has been well past one week (for pre-paids) or eight weeks (for post-paids)!
Call the phone number for RM/BAAH and ask for a manager who can change the status on your stays to “approved”. Every legitimate stay should then be caught in the next cycle. You may receive duplicate emails about previous stays which already posted; sadly, you will not get double miles but this is a positive sign that your oustanding stays have been successfully processed.

6. How many cents per mile is a good rate?
Ultimately this is up to you. However, at the moment, it appears that RM/BAAH have a floor on their miles at around 2.15 cents per mile. The general consensus on FT seems to be that if you can secure a hotel at 2.5 cents per mile, you have done well.

7. Do I need to stay at a hotel to get points?
As long as it is a pre-paid stay, you will receive the points regardless of your presence at the hotel.

8. Will I have to pay the check-in resort fee if I "no show" the stay?
We only have one report of this happening; however, it is not standard practice for RTI (Booking.com) to pass pre-paid credit card details to the stays, so as-of-now the forum is skeptical of this report without further information.

9. Do I get more miles for selecting a better room?
Unfortunately not. The miles are set on a per-location basis; the only way to get more points is to pay for the multiplier/bonus points. Any more expensive rooms will simply mean you're paying more per-mile on your stay.

10. What is the best way to contact the two sites?
E-mail is always the first line of defense. If you fail to get a response within 48 hours (unless this is extremely time sensitive - then call first) then proceed to the phone line. Do note that many of the agents are extremely new or unfamiliar with certain aspects of the program, so be judicious in utilizing your two best friends: the manager and HUACA (hang up and call again).

11. Why can't I contact AA if I have issues?
They don't run the sites. Booking.com does. If you are having a REAL issue (that is, not that your miles didn’t post 15 minutes after checkout, but a technical problem, etc.) a recommended point of contact is
[email protected].

12. How do I view only the hotels that award miles on BAAH?
You can't.

13. How do I sort hotels by most points awarded on BAAH?
You can't.

14. How can I see the total stay cost on BAAH on the search screen (as on RM)?
You can't.

15. So then why should I use BAAH?
You shouldn't.

OK, this is a bit of a lie. It is often the occasion that BAAH will offer a slightly higher mileage reward or a hotel that isn't present on RM. Most users will find their target hotel on RM and then do a final sanity check on BAAH to make sure they aren't ignoring a better deal. We certainly recommend this until the UI/UX experience on BAAH is improved.

Also (new in 2023) BAAH is a "select partner" that benefits from LP bonuses (20% for 6 months after achieving 60k LP; 30% for 6 months after achieving 100k LP). RM is not a "select partner" so no bonus LP will be awarded. Note that the bonus is LP only (no bonus RDM are awarded). Although there as some data points with members receiving LP bonuses for the actual stay that put them over the bonus level, AA's official response has been that you'll only receive the bonus LPs for stays completed after you achieve the new bonus level.

16. Can I book a room for someone else but still get the miles in my account?
Yes, if you book through RM. No, if you book through BAAH.

Also, both RM and BAAH will let you book multiple rooms under a single reservation, but the rooms will all be non-refundable. (Booking a single room shows refundable options.)

17. Which year will my LPs count for if I check in a hotel in February but check out in March?
RM stays have their posting date effective the check OUT date.
BAAH stays have their posting date effective the check IN date.
Given the LP program is new for 2022, we assume AA will treat hotel bookings from BAAH and RM the same as a flight taken on Feb 28: LPs will count effective for the date of the posting from RM or BAAH, not the date your account actually gets miles added. Will be updated in March once we have reports

18. Will I earn points in my hotel loyalty program if I book thru RM or BAAH?
Unlikely, but occasionally people have posted they got elite benefits or a mistaken hotel credit, but it's a 3rd party booking, so most hotel stay programs exclude earning for stays booked thru methods like this. Expect to earn nothing and get no benefits. Anything extra is a nice surprise.




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AAdvantageHotels vs RocketMiles - useability, experiences, questions, data points

Old Mar 31, 2022, 6:09 am
  #151  
 
Join Date: Jul 2008
Location: DFW
Programs: Hyatt Globalist, HH Diamond, Marriott Titanium/Lifetime Platinum, AA EXP, UA Gold
Posts: 723
Originally Posted by vasantn
Great data points that exactly mirror my experience, including the no-show "stay". Seems like all the skeptics were wrong!

Has anyone had RM boost miles successfully post as base yet? We don't seem to have clarity on this issue.
My RM boost miles (2 stays) did not count as base. Just bonus.
WalruSara is offline  
Old Mar 31, 2022, 6:25 am
  #152  
 
Join Date: Aug 2017
Location: Albuquerque, NM
Programs: American Executive Platinum
Posts: 368
If this trend catches on, I'd guess AA will close this no-show loop hole, if they can. To the hotel, it nets them the same amount anyway and they don't actually have to provide a service, so I'm sure they don't care.
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FrankMorris is offline  
Old Mar 31, 2022, 6:42 am
  #153  
FlyerTalk Evangelist
 
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,749
Originally Posted by WalruSara
My RM boost miles (2 stays) did not count as base. Just bonus.
Sorry to hear that. That makes two reports of RM boost miles not posting as base since March 1. I'm pretty sure the January-February boost miles posted as base and were subsequently included in the LP catch-up.

Meanwhile the BAAH miles all continue to post as base and LP. My understanding is that BAAH also gives miles to the payor for others' stays.

Very interesting considering that BAAH and RM are both owned and operated by booking.com. The pessimist in me believes that BAAH will tighten up.
vasantn is offline  
Old Mar 31, 2022, 9:42 am
  #154  
 
Join Date: Jun 2007
Location: Munich, Germany
Posts: 51
I've tried countless times to book a hotel (any hotel) through RocketMiles, but I always get a transaction error telling me to contact them. I tried using different credit cards, different devices, and booking from different locations. I even tried setting up another account. But nothing works; it's as if my name is blacklisted.

When I contacted RocketMiles, they tell me they don't know what's going on and recommend that I book through the hotel directly. But this means I can't take advantage of their service to earn LPs. At this point, I'm not sure how I'm going to earn enough LPs if this option is mysteriously blocked.

Has anyone else run into such an issue and found a workaround?

Last edited by aj_potc; Mar 31, 2022 at 10:09 am
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Old Mar 31, 2022, 3:02 pm
  #155  
 
Join Date: Jul 2008
Location: DFW
Programs: Hyatt Globalist, HH Diamond, Marriott Titanium/Lifetime Platinum, AA EXP, UA Gold
Posts: 723
Originally Posted by aj_potc
I've tried countless times to book a hotel (any hotel) through RocketMiles, but I always get a transaction error telling me to contact them. I tried using different credit cards, different devices, and booking from different locations. I even tried setting up another account. But nothing works; it's as if my name is blacklisted.

When I contacted RocketMiles, they tell me they don't know what's going on and recommend that I book through the hotel directly. But this means I can't take advantage of their service to earn LPs. At this point, I'm not sure how I'm going to earn enough LPs if this option is mysteriously blocked.

Has anyone else run into such an issue and found a workaround?
Had this experience in February. It very much felt like a bait and switch for the 10k point hotels. We were eventually able to book at a lower point rate, but the RM IT team couldn’t resolve the error.
WalruSara is offline  
Old Apr 1, 2022, 12:43 pm
  #156  
 
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,311
Originally Posted by FrankMorris
If this trend catches on, I'd guess AA will close this no-show loop hole, if they can. To the hotel, it nets them the same amount anyway and they don't actually have to provide a service, so I'm sure they don't care.
Yep, that's very likely to happy. I would give this at most a few more months before this loophole is closed or at least made more difficult to exploit.
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Old Apr 1, 2022, 12:51 pm
  #157  
 
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,311
Originally Posted by lawly
Is there any maximum for points earnings in a week or month? I'm going to be in Vegas and thinking about doing a "tour of hotels" while there, potentially getting 10k a night through BookAA
I don't think so. I did something similar a month ago...went to Vegas, spent a night (10,000 points) and then drove to Zions for a day (used Hilton cert here) and back to Vegas for a night (10,000 points) and the points posted on time.
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Old Apr 2, 2022, 5:47 am
  #158  
 
Join Date: Aug 2017
Location: Albuquerque, NM
Programs: American Executive Platinum
Posts: 368
Wanted to report back - stay from 6 days ago has posted (may have posted earlier, but just checked). BAAH - both 1) paid more for room to earn more LP's, and 2) added the extra points for extra money at checkout screen. Both posted as LP's.
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FrankMorris is offline  
Old Apr 2, 2022, 7:24 am
  #159  
 
Join Date: Dec 2016
Location: Long Island, NY
Programs: AA EXP, Hyatt Explorist, Marriott Gold
Posts: 787
Thumbs up Rocketmiles data point

Booked a 1 night-stay using Rocketmiles on March 25, check-out March 26.
LPs were correctly added to my account on April 2nd.
fotoflyer88 likes this.
zip10001 is offline  
Old Apr 2, 2022, 10:56 am
  #160  
 
Join Date: Sep 2007
Programs: United
Posts: 128
Data point

I've now completed 6 Rocket Miles and 1 AA Hotels.

All have posted both base and boost as LP's. I did a checkout boost on AA Hotels and that also posted as LP's.

This seems a reliable way to significantly boost LP's if you don't want to fly as much to retain ExP.
westerndh is offline  
Old Apr 2, 2022, 11:03 am
  #161  
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Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,749
Originally Posted by zip10001
Booked a 1 night-stay using Rocketmiles on March 25, check-out March 26.
LPs were correctly added to my account on April 2nd.
Did you buy the boost and did it record as LP?
Originally Posted by westerndh
I've now completed 6 Rocket Miles and 1 AA Hotels.

All have posted both base and boost as LP's. I did a checkout boost on AA Hotels and that also posted as LP's.

This seems a reliable way to significantly boost LP's if you don't want to fly as much to retain ExP.
That's interesting because there have been at least two reports that "boost" miles on RM stays after February did not post as LPs.
Originally Posted by FlyingFromNY
Do we have updated data points on the "pay more" and "boost" options of BAAH? I have hotel stays coming up and would appreciate any feedback. Due to my experience with Rocketmiles's "add more miles" posting as bonus, I will not be using Rocketmiles.
Originally Posted by WalruSara
My RM boost miles (2 stays) did not count as base. Just bonus.

Last edited by vasantn; Apr 2, 2022 at 11:14 am
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Old Apr 2, 2022, 2:45 pm
  #162  
Original Member
 
Join Date: May 1998
Location: Midwest
Programs: Marriott Titanium, IHG Plat, Hyatt Globalist, HHonors Diamond, AA Plat Pro, UA Silver
Posts: 575
Assuming the Bonus miles at BAAH post continue to post as loyalty points any reason to not book single night consecutive stays so as to maximize LP's at 2 cents each?
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kklems is offline  
Old Apr 2, 2022, 3:40 pm
  #163  
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Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 12,250
Originally Posted by kklems
Assuming the Bonus miles at BAAH post continue to post as loyalty points any reason to not book single night consecutive stays so as to maximize LP's at 2 cents each?
None that I personally can think of. If anything, one line of thought is "get it while you still can"...just in case it goes away?
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Old Apr 3, 2022, 12:49 pm
  #164  
 
Join Date: Feb 2011
Location: Pittsburgh, PA
Programs: AA, HH, UA, Amtrak
Posts: 270
Originally Posted by FrankMorris
If this trend catches on, I'd guess AA will close this no-show loop hole, if they can. To the hotel, it nets them the same amount anyway and they don't actually have to provide a service, so I'm sure they don't care.
Not sure how it is a "loophole". You're literally throwing money away just to get perceived "loyalty points". Hotels gets $, Booking dot com gets their commission and AA continues to have miles sold out ahead of time. I'm genuine in my curiosity as to how it's a loophole of anysorts
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Old Apr 3, 2022, 1:06 pm
  #165  
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Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 12,250
Originally Posted by psusaver
... You're literally throwing money away just to get perceived "loyalty points"....
There is an AA thread where an EXP with 100k LPs did not clear the upgrade with 10 J seats open...
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