Originally Posted by ianassum

I find it interesting that the obsessional focus on various individual rights in the US is not matched by the rights passengers have to receive consistent product delivery in F while flying

Originally Posted by ianassum

NickP1K
I read your comments with interest and understand your point of view
I am also aware that the service you received is not typical of the overall philosophy of the airline for guests in F (the experience starts with the bedding all dumped on the seat leaving you to pick it up - this and the plastic cup for PDB on some flights in F are difficult to interpret any other way, even though you could argue this is management).
On my last flight in F the flight attendant took my G&T glass (I had asked for extra lime) and when I asked for another, returned the same glass with the watered down ice slivers and the old lime without bothering to change the glass; he also chose to omit the PDB as he was busy chatting to another FA in the galley and the flight was boarded with plenty of time; when I checked with the lead FA she said there should have been a PDB but then said or did nothing else when I told her this had been omitted)
Meals were placed with no eye contact or human interaction
Little things mean a lot
Customer focused crew anticipate YOUR needs and don't cut corners
The average non-US airline ensures you have a fine dining experience with clear product differentiation between F and J menus
To condone bad service on US airlines is enabling and the "hook" is our slavish loyalty to their FF programs
I find it interesting that the obsessional focus on various individual rights in the US is not matched by the rights passengers have to receive consistent product delivery in F while flying
Some people save for years to have the trip of their lifetime
An increasingly prevalent culture of beholding to the whims of the FA and the poor F product by management on any particular AA flight is a source of concern

Additionally when you state "the hard product outshines anyone else" are you saying that the AA F hard product outshines that of AF La Premiere, SQ Suites and the new NH First Room?

Originally Posted by ZiggyNZ

Never understand the whole plastic cup thing for PDBs. It's such a small thing to improve on. In F MIA-GRU and LAX-LHR in F and the plastic cup reigns supreme!

Originally Posted by skylady

The reason you see plastic cups for PDBs, is that you can hold onto them up until prepare for takeoff. If they were served in glassware, they would need to be picked up and stowed prior to door closing. Some kind of FAA thing

Originally Posted by skylady

The reason you see plastic cups for PDBs, is that you can hold onto them up until prepare for takeoff. If they were served in glassware, they would need to be picked up and stowed prior to door closing. Some kind of FAA thing

Originally Posted by BlooJoo

I'm sorry, but this is actually patently false. It's a myth that's somehow been circulated among US carrier FAs. The FAA makes zero distinction between glass and plastic. This is simply an AA service standard, to make things easier for FAs. There is absolutely nothing preventing the use of glass while the aircraft is stationary. The strictest interpretation of the rule is that everything must be collected prior to pushback. The specific rule is:

https://fsims.faa.gov/wdocs/8900.1/v...03_033_006.htm

C. Movement on the Surface.

1) Parts 121 and 135 require that all service items (including food, beverage, tableware, beverage trays, serving carts, and movie screens) are in their stowed position for movement on the surface. If there is a question regarding the stowage of a particular item, and it must be stowed for takeoff and landing, then it must also be stowed for movement on the surface. It should be noted that air carriers may arrange to provide limited food and beverage service to its passengers when the aircraft is no longer moving on the surface (e.g., when the aircraft is stationary on a taxiway in a long queue awaiting takeoff or in the airport penalty box). In such cases, the air carrier should have specific procedures for flightcrew members and F/As to follow, including coordination and communication between the flight deck and the passenger cabin. This will ensure that these new requirements are met before aircraft movement on the surface resumes.

2) Parts 121 and 135 now require all occupants of an aircraft to be seated with their safety belts fastened during movement on the surface.

Originally Posted by ianassum

NickP1K
I read your comments with interest and understand your point of view
I am also aware that the service you received is not typical of the overall philosophy of the airline for guests in F (the experience starts with the bedding all dumped on the seat leaving you to pick it up - this and the plastic cup for PDB on some flights in F are difficult to interpret any other way, even though you could argue this is management).
On my last flight in F the flight attendant took my G&T glass (I had asked for extra lime) and when I asked for another, returned the same glass with the watered down ice slivers and the old lime without bothering to change the glass; he also chose to omit the PDB as he was busy chatting to another FA in the galley and the flight was boarded with plenty of time; when I checked with the lead FA she said there should have been a PDB but then said or did nothing else when I told her this had been omitted)
Meals were placed with no eye contact or human interaction
Little things mean a lot
Customer focused crew anticipate YOUR needs and don't cut corners
The average non-US airline ensures you have a fine dining experience with clear product differentiation between F and J menus
To condone bad service on US airlines is enabling and the "hook" is our slavish loyalty to their FF programs
I find it interesting that the obsessional focus on various individual rights in the US is not matched by the rights passengers have to receive consistent product delivery in F while flying
Some people save for years to have the trip of their lifetime
An increasingly prevalent culture of beholding to the whims of the FA and the poor F product by management on any particular AA flight is a source of concern

Additionally when you state "the hard product outshines anyone else" are you saying that the AA F hard product outshines that of AF La Premiere, SQ Suites and the new NH First Room?