Your flight changed. Please check back soon to see what changed.
Jan 13, 2022, 9:33 am
#16
Join Date: Feb 2003
Location: Southern Europe/USA
Posts: 661
How long to wait?
How long does one have to wait & keep checking back to see if AA has corrected the itinerary? Can’t their IT system effect a reschedule?
Jan 13, 2022, 4:37 pm
#17
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
AA schedule change was causing a misconnect at LHR, transferring from AA metal to BA. There are alternate award flights shown for the same travel date in early summer.
How long does one have to wait & keep checking back to see if AA has corrected the itinerary? Can’t their IT system effect a reschedule?
How long does one have to wait & keep checking back to see if AA has corrected the itinerary? Can’t their IT system effect a reschedule?
Jan 13, 2022, 4:53 pm
#19
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan
Posts: 1,665
AA schedule change was causing a misconnect at LHR, transferring from AA metal to BA. There are alternate award flights shown for the same travel date in early summer.
How long does one have to wait & keep checking back to see if AA has corrected the itinerary? Can’t their IT system effect a reschedule?
How long does one have to wait & keep checking back to see if AA has corrected the itinerary? Can’t their IT system effect a reschedule?
Jan 13, 2022, 5:45 pm
#20
Join Date: Nov 2007
Location: Alexandria, Va - National Airport (DCA)
Programs: AA Gold, Hilton Gold, Marriott Gold, CBP Global Entry, Hertz Five Star
Posts: 338
There's another thread on this exact same topic that was never merged: Your Flight Changed - Check Back Soon
The sad fact is the AA IT sucks - plain and simple. If you have this 'condition' you have to speak with a call agent to re-ticket. No it doesn't make any sense. At all...
The sad fact is the AA IT sucks - plain and simple. If you have this 'condition' you have to speak with a call agent to re-ticket. No it doesn't make any sense. At all...
Jan 13, 2022, 5:52 pm
#21
Join Date: Nov 2007
Location: Alexandria, Va - National Airport (DCA)
Programs: AA Gold, Hilton Gold, Marriott Gold, CBP Global Entry, Hertz Five Star
Posts: 338
AA should be ashamed of their technology. I tried calling—twice—but the automated system keeps trying to kick me to an agent in the middle of reading me my itinerary. They could send me an email asking me to confirm the change, ask me to confirm it through the app, or allow me to confirm it through the automated system. But no. Instead, I have to speak to a human. Only a 4 hour wait. Probably with other people ahead of me who could easily manage something online if AA actually had the 21st century system to handle it.
Jan 14, 2022, 7:51 am
#23
Join Date: Jan 2021
Posts: 264
I'm having this issue on a March flight. Weirdly, I can't select seats on the website (I'm in the seat I had picked prior to the schedule change, but every other seat is grey), but the seat map appears and works normally if I try to access it through the app. Haven't actually tried switching seats since I'm good with where I am, though. My flight is all AA, but is international, which may be the reason why it's glitched - but who knows.
Jan 14, 2022, 9:34 am
#24
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
I haven't had the best experience with Delta either. They promised more advanced functionality, but then it does not work. For example, DL promises the capability to cancel online, except it NEVER works. Literally, I have tried to cancel 4 DL reservations and it never works -- says I must call. WN is the only airline whose online systems work consistently (probably because they keep it simple).
Jan 17, 2022, 6:01 pm
#25
Join Date: Jun 2019
Location: ANC
Posts: 404
3 segment itinerary (edit to add: purchased on the American web site) AS > AA > AA for March and I get this error message. I can see exactly what changed (one of the American flights changed and I'm okay with the change) but it doesn't give me the option to accept the change online. Called and spoke the words to the computer prompt to "accept the change" but then it routes me to a representative, for which there is a hold. Scheduled call back for later tonight.
I get it, schedules change, but this is now the fourth schedule we're working with for the trip on the way out.
I get it, schedules change, but this is now the fourth schedule we're working with for the trip on the way out.
Jan 18, 2022, 9:47 am
#27
Join Date: Apr 2002
Location: BOS
Programs: riding the lifetime status. DL MM / AA MM
Posts: 2,968
i had a couple of unacceptable schedule changes roll thru this weekend (sadly, they've really gutted service to HOU.) after two days, the "check back soon" message changed to "see what changed", and the app showed me the change, but only offered one option: "Got it"
had to call in. took 20 minutes to get the callback, but then had no trouble getting changed to sane flights at a coterminal airport (IAH). delta definitely wins here -- their web site can handle schedule change rebooking just fine, and is quite friendly with options..
had to call in. took 20 minutes to get the callback, but then had no trouble getting changed to sane flights at a coterminal airport (IAH). delta definitely wins here -- their web site can handle schedule change rebooking just fine, and is quite friendly with options..
Jan 24, 2022, 9:32 am
#28
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Titanium (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,548
I had this on two of my award reservations. I know what the changes are and I'm totally fine with them. I called AA and spoke with a human and she "did" something to my reservations. The message on the website changed from "please check back later to see what changed" to "see what's changed" and it actually now shows me the change. Once I click through this, the message goes away.
Jan 24, 2022, 12:15 pm
#29
Join Date: Dec 2019
Programs: AA: Exec Plat; AC: 75K; JX: Explorer; HH: Dia; Bonvoy: Gold; Wyndham: Dia
Posts: 299
I got this message where all I could see that had changed was the flight number on one leg. It's possible that which Eagle subsidiary is flying the small plane connection changed, but I would have to go dig for the original confirmation email.
Jan 24, 2022, 12:18 pm
#30
Original Poster
Join Date: Mar 2017
Location: CLT
Programs: AA ExecPlat
Posts: 103
Happened to me--the OP--again just today on a flight I booked on Saturday. Got an email telling me to call. Time didn't change, but the flight number did. I had to speak to a human to say I was OK with that. Waste of my time and theirs. Unbelievable.