Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

NEWBIE LOUNGE 2022-2023: Ask AA newbie questions here - flame-free thread

NEWBIE LOUNGE 2022-2023: Ask AA newbie questions here - flame-free thread

Old Jan 7, 22, 4:17 pm
  #46  
FlyerTalk Evangelist
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 11,678
Originally Posted by Gringa
I hope one of you good folks can help. I know there are other threads about getting refunds but this is one holy mess.

Optimistically last summer I booked a flight to London with miles. I live in Mexico. The flights were GDL-DFW-LHR in Business.
the return was LHR-Mexico City on BA. There lies the problem. I cancelled the flights not long after due to more Covid. I got the miles back on the AA portion but did not get the miles OR the 11,822 pesos ($580.00) back in the fees, etc. So I started calling the Mexico AA offices. As in the States, I have spent hours all told listening to recordings and when I get through the connection is so bad, I cant hear them or vice versa. The last time a couple weeks ago I was told I would get the miles and cash back in 5-7 business days. I didnt.

So I poked around the app and found where I could track refunds. The 11,822 pesos was deposited long ago in an AMEX card ending in 3005. My AMEX doesnt end in those numbers & I only use MC with AA to get miles. Then I found their fax number. Printer is broken so I wrote it all out, took it to a mail place that faxes where they tried for a few hours only getting a report that it couldnt go through because the machine is either busy, out of paper or turned off. 🤬

So what I need is the NAME and mailing address of someone at AA who can straighten out this holy mess and fix it. Thank you for reading this far and thanks for any assistance.
Honestly mailing or faxing AA for an issue like this is a waste of time. I would just figure out a way to call the main AA (US) number, yea I know it's a pain with the hold times and call backs and all. Once you speak to them, just tell them you haven't been refunded any miles/$$ for the return portion and ask the agent to check. Something is hung up somewhere, I wouldn't even mention anything about what you found in the app with regards to a refund to an Amex, that could be just some kind of a glitch.
JJeffrey is online now  
Old Jan 7, 22, 4:39 pm
  #47  
 
Join Date: Apr 2015
Location: Riberas del Pilar, Mexico
Posts: 437
JJeffrey, thank you. One issue is I can’t call an 800 number from here without big charges. Add on wait times I’d be paying stupidly expensive phone bills. I can call a regular US number at no charge up to I think 100 minutes a month so I need to find a stateside non-toll free number. I wonder if there are people working all night? If so, I’ll try calling at 3:00 AM. What a headache but thanks for the advice.
Gringa is offline  
Old Jan 7, 22, 6:20 pm
  #48  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 28,561
Originally Posted by Gringa
I can call a regular US number at no charge up to I think 100 minutes a month so I need to find a stateside non-toll free number.
I'm not sure whether AA even has any non-toll-free numbers left in the U.S.
Good luck!
guv1976 is offline  
Old Jan 7, 22, 6:27 pm
  #49  
 
Join Date: Apr 2015
Location: Riberas del Pilar, Mexico
Posts: 437
Thanks. Not having any luck.
Gringa is offline  
Old Jan 7, 22, 6:46 pm
  #50  
FlyerTalk Evangelist
 
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 34,815
Originally Posted by Gringa
Thanks. Not having any luck.
Can you call a friend in the US and ask them to put you through to AA?
vasantn is offline  
Old Jan 7, 22, 7:05 pm
  #51  
 
Join Date: Apr 2015
Location: Riberas del Pilar, Mexico
Posts: 437
Originally Posted by vasantn
Can you call a friend in the US and ask them to put you through to AA?
Thanks but I dont think that would work, especially with the hold times. This is infuriating and frustrating.
Gringa is offline  
Old Jan 7, 22, 7:15 pm
  #52  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 28,561
Originally Posted by Gringa
Thanks but I dont think that would work, especially with the hold times. This is infuriating and frustrating.
If you want to try dealing with the issue by email, this address was posted just last month in this forum by another FTer:

[email protected]
Gringa likes this.
guv1976 is offline  
Old Jan 7, 22, 8:09 pm
  #53  
 
Join Date: Sep 2013
Location: CDG
Programs: A bit of this and a bit of that
Posts: 776
Originally Posted by Gringa
JJeffrey, thank you. One issue is I cant call an 800 number from here without big charges. Add on wait times Id be paying stupidly expensive phone bills. I can call a regular US number at no charge up to I think 100 minutes a month so I need to find a stateside non-toll free number. I wonder if there are people working all night? If so, Ill try calling at 3:00 AM. What a headache but thanks for the advice.
Use Skype on your phone... It's free. You might need to have a dollar or two in your account but the call will be 100% free of charge.
Also, even if you don't call a 800 number, skype rates are insanely cheap (normally 0,01 or 0,02 per minute).
Gringa likes this.
tuchop is offline  
Old Jan 7, 22, 8:28 pm
  #54  
 
Join Date: Apr 2015
Location: Riberas del Pilar, Mexico
Posts: 437
Gracias, guv1976 and tuchop. Worth giving it a go.
Gringa is offline  
Old Jan 8, 22, 8:21 am
  #55  
 
Join Date: Apr 2020
Location: DFW
Posts: 130
Hi all! I'm trying to make EP for the first time with a r/t DFW>LHR>CDG in F before the end of February. The schedule that works best is all on BA metal. On the AA website, I can only book this route in J, so I have to book on BA for F. I need 3792 EQDs & 9000 EQMs. I've learned so much from this forum, but am afraid of falling into a loophole of whether or not it is an "eligible flight" for earning what I need. How can I make sure this flight will get what I need? According to milecalc.com the r/t is around 21000 miles and NerdWallet says to take that x .3 to calculate EQDs which is 6300 with booking code A. Can anyone here guide me or should I just fly the schedule I don't want on AA metal and book through them just to make sure? Thank you so much for all of your guidance in the past!
MsEllie is offline  
Old Jan 8, 22, 8:33 am
  #56  
FlyerTalk Evangelist
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 11,678
Originally Posted by MsEllie
Hi all! I'm trying to make EP for the first time with a r/t DFW>LHR>CDG in F before the end of February. The schedule that works best is all on BA metal. On the AA website, I can only book this route in J, so I have to book on BA for F. I need 3792 EQDs & 9000 EQMs. I've learned so much from this forum, but am afraid of falling into a loophole of whether or not it is an "eligible flight" for earning what I need. How can I make sure this flight will get what I need? According to milecalc.com the r/t is around 21000 miles and NerdWallet says to take that x .3 to calculate EQDs which is 6300 with booking code A. Can anyone here guide me or should I just fly the schedule I don't want on AA metal and book through them just to make sure? Thank you so much for all of your guidance in the past!
DFW-LHR-CDG is 4,967 mi. each way according to GC Mapper, so 9,934 mi. roundtrip. Not sure what Milecalc is referring to but that's way off.

In any event if you're booking an A fare on BA that earns at .3 EQD, that would be 9,934 x .3 = $2,980 EQD. Almost $800 EQD short.

How much is this fare exactly?
MsEllie likes this.
JJeffrey is online now  
Old Jan 8, 22, 10:16 am
  #57  
FlyerTalk Evangelist
 
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 34,815
Originally Posted by JJeffrey
Not sure what Milecalc is referring to but that's way off.
It seems Milecalc is treating DFW-LHR-CDG-LHR-DFW as the base itinerary and then doubling it for RT. Weird.
MsEllie likes this.
vasantn is offline  
Old Jan 8, 22, 10:55 am
  #58  
 
Join Date: Apr 2020
Location: DFW
Posts: 130
Thank you!
$4156
MsEllie is offline  
Old Jan 8, 22, 10:57 am
  #59  
FlyerTalk Evangelist
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 11,678
Originally Posted by MsEllie
Thank you!
$4156
I would call AA to see if an agent can book this as AA flight numbers if aa.com isnt giving you the option. Booked as AA you should be close to the EQD depending on exactly what the taxes are.
JJeffrey is online now  
Old Jan 8, 22, 11:00 am
  #60  
 
Join Date: Apr 2020
Location: DFW
Posts: 130
Thanks, I might call them. The flights show up on AA in all categories except F. Of course, it would be a heck of a lot easier to call them if I were EP! lol
MsEllie is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell or Share My Personal Information -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2023 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.