NEWBIE LOUNGE 2022-2023: Ask AA newbie questions here - flame-free thread
Jan 7, 22, 3:17 pm
#46
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 11,353
I hope one of you good folks can help. I know there are other threads about getting refunds but this is one holy mess.
Optimistically last summer I booked a flight to London with miles. I live in Mexico. The flights were GDL-DFW-LHR in Business.
the return was LHR-Mexico City on BA. There lies the problem. I cancelled the flights not long after due to more Covid. I got the miles back on the AA portion but did not get the miles OR the 11,822 pesos ($580.00) back in the fees, etc. So I started calling the Mexico AA offices. As in the States, I have spent hours all told listening to recordings and when I get through the connection is so bad, I cant hear them or vice versa. The last time a couple weeks ago I was told I would get the miles and cash back in 5-7 business days. I didnt.
So I poked around the app and found where I could track refunds. The 11,822 pesos was deposited long ago in an AMEX card ending in 3005. My AMEX doesnt end in those numbers & I only use MC with AA to get miles. Then I found their fax number. Printer is broken so I wrote it all out, took it to a mail place that faxes where they tried for a few hours only getting a report that it couldnt go through because the machine is either busy, out of paper or turned off. 🤬
So what I need is the NAME and mailing address of someone at AA who can straighten out this holy mess and fix it. Thank you for reading this far and thanks for any assistance.
Optimistically last summer I booked a flight to London with miles. I live in Mexico. The flights were GDL-DFW-LHR in Business.
the return was LHR-Mexico City on BA. There lies the problem. I cancelled the flights not long after due to more Covid. I got the miles back on the AA portion but did not get the miles OR the 11,822 pesos ($580.00) back in the fees, etc. So I started calling the Mexico AA offices. As in the States, I have spent hours all told listening to recordings and when I get through the connection is so bad, I cant hear them or vice versa. The last time a couple weeks ago I was told I would get the miles and cash back in 5-7 business days. I didnt.
So I poked around the app and found where I could track refunds. The 11,822 pesos was deposited long ago in an AMEX card ending in 3005. My AMEX doesnt end in those numbers & I only use MC with AA to get miles. Then I found their fax number. Printer is broken so I wrote it all out, took it to a mail place that faxes where they tried for a few hours only getting a report that it couldnt go through because the machine is either busy, out of paper or turned off. 🤬
So what I need is the NAME and mailing address of someone at AA who can straighten out this holy mess and fix it. Thank you for reading this far and thanks for any assistance.
Jan 7, 22, 3:39 pm
#47
Join Date: Apr 2015
Location: Riberas del Pilar, Mexico
Posts: 437
JJeffrey, thank you. One issue is I can’t call an 800 number from here without big charges. Add on wait times I’d be paying stupidly expensive phone bills. I can call a regular US number at no charge up to I think 100 minutes a month so I need to find a stateside non-toll free number. I wonder if there are people working all night? If so, I’ll try calling at 3:00 AM. What a headache but thanks for the advice.
Jan 7, 22, 5:20 pm
#48
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 27,996
Jan 7, 22, 6:05 pm
#51
Join Date: Apr 2015
Location: Riberas del Pilar, Mexico
Posts: 437
Jan 7, 22, 6:15 pm
#52
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 27,996
[email protected]
Jan 7, 22, 7:09 pm
#53
Join Date: Sep 2013
Location: CDG
Programs: A bit of this and a bit of that
Posts: 776
JJeffrey, thank you. One issue is I cant call an 800 number from here without big charges. Add on wait times Id be paying stupidly expensive phone bills. I can call a regular US number at no charge up to I think 100 minutes a month so I need to find a stateside non-toll free number. I wonder if there are people working all night? If so, Ill try calling at 3:00 AM. What a headache but thanks for the advice.
Also, even if you don't call a 800 number, skype rates are insanely cheap (normally 0,01 or 0,02 per minute).
Jan 8, 22, 7:21 am
#55
Join Date: Apr 2020
Location: DFW
Posts: 130
Hi all! I'm trying to make EP for the first time with a r/t DFW>LHR>CDG in F before the end of February. The schedule that works best is all on BA metal. On the AA website, I can only book this route in J, so I have to book on BA for F. I need 3792 EQDs & 9000 EQMs. I've learned so much from this forum, but am afraid of falling into a loophole of whether or not it is an "eligible flight" for earning what I need. How can I make sure this flight will get what I need? According to milecalc.com the r/t is around 21000 miles and NerdWallet says to take that x .3 to calculate EQDs which is 6300 with booking code A. Can anyone here guide me or should I just fly the schedule I don't want on AA metal and book through them just to make sure? Thank you so much for all of your guidance in the past!
Jan 8, 22, 7:33 am
#56
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 11,353
Hi all! I'm trying to make EP for the first time with a r/t DFW>LHR>CDG in F before the end of February. The schedule that works best is all on BA metal. On the AA website, I can only book this route in J, so I have to book on BA for F. I need 3792 EQDs & 9000 EQMs. I've learned so much from this forum, but am afraid of falling into a loophole of whether or not it is an "eligible flight" for earning what I need. How can I make sure this flight will get what I need? According to milecalc.com the r/t is around 21000 miles and NerdWallet says to take that x .3 to calculate EQDs which is 6300 with booking code A. Can anyone here guide me or should I just fly the schedule I don't want on AA metal and book through them just to make sure? Thank you so much for all of your guidance in the past!
In any event if you're booking an A fare on BA that earns at .3 EQD, that would be 9,934 x .3 = $2,980 EQD. Almost $800 EQD short.
How much is this fare exactly?
Jan 8, 22, 9:16 am
#57
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 34,681
Jan 8, 22, 9:57 am
#59
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 11,353
