Only one drink service for 5+ hour flight?
Nov 1, 21, 8:03 pm
#16
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 9,039
Originally Posted by javabytes
Sure, but no one’s asking GAs to process upgrades 2 hours in advance. By the time the plane gets to the gate, they know how many seats it has up front and should process the list for the flight accordingly.
Even the AC agents echoed this situation, when I enquired about my chances in the example above (flight was J0 45 mins before) the agent said "there's actually 4 seats open but it's up to the GA on if they give those out or not..."
Nov 1, 21, 9:48 pm
#18
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,332
Originally Posted by JJeffrey
Oh I completely agree that's what should happen but these are AA GA's we're talking about.
Even the AC agents echoed this situation, when I enquired about my chances in the example above (flight was J0 45 mins before) the agent said "there's actually 4 seats open but it's up to the GA on if they give those out or not..."
Even the AC agents echoed this situation, when I enquired about my chances in the example above (flight was J0 45 mins before) the agent said "there's actually 4 seats open but it's up to the GA on if they give those out or not..."
Nov 1, 21, 10:37 pm
#19
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 8,327
Originally Posted by mvoight
That's the problem It should NOT be left up to the GA.
We were fortunate that the GAs in BOS last week did process the 4 extra seats. My SO and I were on split PNRs (that whole flight vs trip credit thing) and I had cleared already while she was #1 on the list day of. Fortunately, 20 F showed up and she cleared too.
Nov 2, 21, 2:42 am
#20
Join Date: Feb 2017
Location: London
Programs: BAEC Gold, Marriott LT Platinum
Posts: 1,355
Originally Posted by RAD_PDX
6 hours in the air... MIA-LAX in premium economy coach got 1 round of drinks 30 minutes in and then an FA came around with a large bottle of water and cups 1.5 hours before arrival.
Nov 2, 21, 6:59 am
#21
Join Date: Jun 2017
Location: Houston , TX
Programs: AAdvantage Platinum Pro ,Hilton Honors Gold,
Posts: 454
Originally Posted by kyleclogan
Wait can we talk about what happened here? That is insane and depressing
Last edited by D3KingAmerican; Nov 2, 21 at 7:08 am
Nov 2, 21, 7:15 am
#22
Original Poster
Join Date: Nov 2016
Posts: 9
Thanks for the insight ya'll. So I'm gathering that it is pretty common to have one drink service.
Another interesting part of the flight with the open first class seats was that we were told that the 6 hour delay was because of mechanical issues with the original plane. The pilots told us that the delay was so long because they had to get us a new plane. About 3 hours into the flight the captain announces that we are being diverted to Dallas because of mechanical issues... So i'm guessing it was not a new plane.
The one silver lining was the customer service response when i submitted a complaint. After we landed in dallas, our departure time to SFO kept getting pushed back because they were waiting for a pilot. I assumed that the flight would eventually be cancelled and decided to book a hotel and get a flight the next morning, fully expecting no compensation for the hotel. AA responded a few days ago and issued a $150 flight credit and cut a check for $100 to cover the hotel.
Another interesting part of the flight with the open first class seats was that we were told that the 6 hour delay was because of mechanical issues with the original plane. The pilots told us that the delay was so long because they had to get us a new plane. About 3 hours into the flight the captain announces that we are being diverted to Dallas because of mechanical issues... So i'm guessing it was not a new plane.
The one silver lining was the customer service response when i submitted a complaint. After we landed in dallas, our departure time to SFO kept getting pushed back because they were waiting for a pilot. I assumed that the flight would eventually be cancelled and decided to book a hotel and get a flight the next morning, fully expecting no compensation for the hotel. AA responded a few days ago and issued a $150 flight credit and cut a check for $100 to cover the hotel.
Nov 2, 21, 7:50 am
#23
Join Date: Dec 2007
Location: Earth
Programs: AA - EXP 1MM, Marriott/SPG Plat, Hilton Gold, BA, DL, TWA Royal Ambassador
Posts: 300
Saw the headline on FT's main page and made a bet with myself that this had to be AA...Clicked on the link and UnfortunAAtely, I won the bet.
Nov 2, 21, 9:57 am
#24
Join Date: Jun 2019
Location: ANC
Programs: Alyeska Choice Pass, AS MVP Gold 100K, Hyatt Globalist
Posts: 404
Originally Posted by MarJon
Saw the headline on FT's main page and made a bet with myself that this had to be AA...Clicked on the link and UnfortunAAtely, I won the bet.
