EQM calculation for flight re-booked in different class due to cancellation
Oct 30, 2021, 9:41 pm
#1
Original Poster
Join Date: Mar 2015
Programs: AA Gold, Hilton Diamond, Hyatt Explorist, Marriott Gold
Posts: 161
EQM calculation for flight re-booked in different class due to cancellation
How does AA calculate EQM for a flight that is re-booked in a different class due to cancellation? I originally booked a first class flight in I, and was counting on the 2x EQM. Due to this weekend's cancellations, that flight was scrapped, and I was re-booked with one leg in economy. Will AA still calculate EQM based on the original ticket I've bought? I really need those EQM.
Oct 31, 2021, 11:40 am
#3
Join Date: Apr 2011
Location: KC
Programs: AA EXP-HH Dia-MR Titanium /LT-Plat
Posts: 55
Great question I am curious to know as well. Just had the same thing happen to me. Booked and paid into R -first , irrops cancelled and system rebooked , dropped into Y, ironically , was added to the UG list and cleared into first on 1st segment . Not added and completed final segment in main cabin . Posted to account as Fare Class Y x 2 with no EQM bonus and EQD bonus . Tried to call yesterday , as told the wait time was between 3 and 11 hours lol . I am thinking this is a call to the AAdvantge team and not the regular line agents so I am planning on calling Monday . Please report back if you find out the process
Oct 31, 2021, 11:54 am
#4
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,550
Of all the difficult things in life, one of the easiest is asking for "ORC" - Original Routing Credit. I've never had a problem getting it.
Occasionally I have done flight changes of various sorts and gotten more miles. When I was flying Delta regularly, rebooking would often switch into full Y, which was double miles. AA will sometimes change my fare class in F from A/I/D/R to J, where the former give 2x and J gives 3X.
Occasionally I have done flight changes of various sorts and gotten more miles. When I was flying Delta regularly, rebooking would often switch into full Y, which was double miles. AA will sometimes change my fare class in F from A/I/D/R to J, where the former give 2x and J gives 3X.
Oct 31, 2021, 12:21 pm
#5
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Join Date: Mar 2015
Programs: AA Gold, Hilton Diamond, Hyatt Explorist, Marriott Gold
Posts: 161
On top of this issue, I just learned from an AA rep that my upgrade priority on the leg where I was dropped to Y is just my regular priority as a Gold - I don't get a higher priority because my original ticket was in I. That seems wrong.
Nov 1, 2021, 8:10 am
#6
Join Date: Apr 2011
Location: KC
Programs: AA EXP-HH Dia-MR Titanium /LT-Plat
Posts: 55
Of all the difficult things in life, one of the easiest is asking for "ORC" - Original Routing Credit. I've never had a problem getting it.
Occasionally I have done flight changes of various sorts and gotten more miles. When I was flying Delta regularly, rebooking would often switch into full Y, which was double miles. AA will sometimes change my fare class in F from A/I/D/R to J, where the former give 2x and J gives 3X.
Occasionally I have done flight changes of various sorts and gotten more miles. When I was flying Delta regularly, rebooking would often switch into full Y, which was double miles. AA will sometimes change my fare class in F from A/I/D/R to J, where the former give 2x and J gives 3X.
Nov 1, 2021, 8:42 am
#7
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Typically, if they refund you, then you are placed in Y with your status
If there is no refund - typically you are a "Displaced FC passenger" and you should have maximum priority - the gate agent should be able to see it and adjust accordingly - I guess the expertise of the GA is what you are relying on for that to work....good luck
Nov 1, 2021, 1:14 pm
#8
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Call. Or DM Twitter. “I’m requesting Original Routing Credit because I was affected by Involuntary Flight Changes.” Be sure to use these phrases.
Nov 2, 2021, 1:57 pm
#9
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Join Date: Mar 2015
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Even the leg that I flew in First ended up posting as Y with 1x EQM. I'll wait a few days to see if it changes (and for call wait time to reduce), then call. Thanks JDiver for the phrasing.
I ended up having my original rebooking cancelled and having to stand by - I was first or second on the standby list and made it on two flights (even one in First), so apparently some combination of being "displaced FC passenger" and Gold helped. At one point a gate agent looked at my standby ticket and corrected it because he said the ticket agent hadn't coded my priority correctly.
I have to say that I was impressed by most of the AA airport agents I worked with.
I ended up having my original rebooking cancelled and having to stand by - I was first or second on the standby list and made it on two flights (even one in First), so apparently some combination of being "displaced FC passenger" and Gold helped. At one point a gate agent looked at my standby ticket and corrected it because he said the ticket agent hadn't coded my priority correctly.
I have to say that I was impressed by most of the AA airport agents I worked with.
Nov 19, 2021, 11:09 pm
#10
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Join Date: Mar 2015
Programs: AA Gold, Hilton Diamond, Hyatt Explorist, Marriott Gold
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Nov 20, 2021, 7:28 am
#11
Join Date: Feb 2003
Location: Washington, DC
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