Award Flight compensation?: Death of a Thousand Delays.
#1
Original Poster
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 648
Award Flight compensation?: Death of a Thousand Delays.
Some days ago, my flight was delayed by many hours for multiple reasons (plane delayed getting to a major hub, crew late, mechanical, etc) It eventually left the next day after multiple hours of delays the next day (crew late, mechanical, etc)
Is a re-instatement of the points used a reasonable compensation?
What are people getting in compensation for last week's problems with flights?
Is a re-instatement of the points used a reasonable compensation?
What are people getting in compensation for last week's problems with flights?
#3
Original Poster
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 648
#4
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,606
If you're EXP I'd email the Executive liaison too. Very helpful. Much more than even the exp desk as they are more consistent, and I get the same liaison replying back to me every time so I almost feel like she might know me a little personally (for all the communication and help she gave me this year)! Always end up with great service and results.
#5
Join Date: Mar 2007
Posts: 4,912
https://www.aa.com/contact/forms?topic=#/
If you're EXP I'd email the Executive liaison too. Very helpful. Much more than even the exp desk as they are more consistent, and I get the same liaison replying back to me every time so I almost feel like she might know me a little personally (for all the communication and help she gave me this year)! Always end up with great service and results.
If you're EXP I'd email the Executive liaison too. Very helpful. Much more than even the exp desk as they are more consistent, and I get the same liaison replying back to me every time so I almost feel like she might know me a little personally (for all the communication and help she gave me this year)! Always end up with great service and results.
#6
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,606
There's a bit of info on them on this thread : Call / calls from AA Executive Office / EXP Liaison / Customer Care (master thd)
They seem to contact Concierge Key and EXP, and a few high spend Plat Pros
Last edited by SKYEG; Oct 18, 2021 at 4:25 pm
#7
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,623
Honestly, I think the OP is wasting their time trying to get a refund of their miles. Would the OP expect a refund of their money if it were a revenue ticket? Probably get some miles or a travel credit as compensation, but not a refund.
#8
Original Poster
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 648
AA did not provide transportation as contracted and this had significant impact upon me and others traveling hours to meet me. The passengers were being shined on and used as pawns .
It's not much in value but I was treated badly in an underhanded way through no fault of my own. The more they blow smoke at me, the more I'll pursue.
#9
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Absolutely not. Logically speaking, once the miles are used, they are gone. There is no such thing as reinstatement after the fact.
However, if you are able to convince AA, AA can provide a goodwill gesture that can be less/equal/more than the cost of your award ticket.
I am not sure about the detail of your interaction with AA. But I am sure that you asked the wrong question, i.e. you can ask to be compensated, but not to be refunded.
However, if you are able to convince AA, AA can provide a goodwill gesture that can be less/equal/more than the cost of your award ticket.
I am not sure about the detail of your interaction with AA. But I am sure that you asked the wrong question, i.e. you can ask to be compensated, but not to be refunded.
#10
Original Poster
Join Date: Jul 2018
Location: sometimes, strangely, I find myself at home
Programs: I need to do better in managing my affiliations. Oops, I overshot the runway for status next year.
Posts: 648
If I use a $5 bill to buy something. I don't care if it's the same $5 bill that I get back or whether that $5 is called a refund, compensation, or wink-wink, logically speaking.
#11
Join Date: Mar 2007
Posts: 4,912
Yep, I do expect a refund or compensation.
AA did not provide transportation as contracted and this had significant impact upon me and others traveling hours to meet me. The passengers were being shined on and used as pawns .
It's not much in value but I was treated badly in an underhanded way through no fault of my own. The more they blow smoke at me, the more I'll pursue.
AA did not provide transportation as contracted and this had significant impact upon me and others traveling hours to meet me. The passengers were being shined on and used as pawns .
It's not much in value but I was treated badly in an underhanded way through no fault of my own. The more they blow smoke at me, the more I'll pursue.
#12
Join Date: Jun 2017
Location: Houston , TX
Programs: Platinum Pro. .Hilton Honors Gold,
Posts: 663
Some days ago, my flight was delayed by many hours for multiple reasons (plane delayed getting to a major hub, crew late, mechanical, etc) It eventually left the next day after multiple hours of delays the next day (crew late, mechanical, etc)
Is a re-instatement of the points used a reasonable compensation?
What are people getting in compensation for last week's problems with flights?
Is a re-instatement of the points used a reasonable compensation?
What are people getting in compensation for last week's problems with flights?
#13
Join Date: Aug 2017
Location: LTN
Programs: Aeroflot Bonus, British Airways Executive Club
Posts: 462
Some days ago, my flight was delayed by many hours for multiple reasons (plane delayed getting to a major hub, crew late, mechanical, etc) It eventually left the next day after multiple hours of delays the next day (crew late, mechanical, etc)
Is a re-instatement of the points used a reasonable compensation?
What are people getting in compensation for last week's problems with flights?
Is a re-instatement of the points used a reasonable compensation?
What are people getting in compensation for last week's problems with flights?
#14
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Not sure if the OP is an EXP but EXP isn't what it once was. AA would prefer to sell F seats cheap rather than give them to EXPs for free. AA no longer has the benefit of free alcohol and food in Y to EXPs.