AA not honoring August 24 (2021) mistake ($0.00) fares
Aug 26, 2021, 7:30 am
#47
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https://www.transportation.gov/airco...ur-reservation
its still required by the DOT
its still required by the DOT
Aug 26, 2021, 7:33 am
#48
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And since they offer it as a single number, it is ridiculous to expect a consumer to deconstruct it.
Given that AA has offered 1 USD base fares (and other airlines have as well, including a 0.5 Euro one - see upthread), a consumer is expected to know that $0 is bad but $0.5 is good? Sorry, can't accept that.
Given that AA has offered 1 USD base fares (and other airlines have as well, including a 0.5 Euro one - see upthread), a consumer is expected to know that $0 is bad but $0.5 is good? Sorry, can't accept that.
Aug 26, 2021, 7:50 am
#49
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A whole lot of justification going on here. AA has been good to me in the past when I needed an exception so I have no problem with them not honoring tickets from those clearly taking advantage. It’s a two way street.
Aug 26, 2021, 8:21 am
#50
Join Date: Apr 2017
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It is not the law. Passenger Bill of Rights were implemented by airlines in order to avoid regulation. But it it is the airlines policy not the law.
Some implemented it differently with a 24-hour free hold versus a 24-hour cancellation policy. But I believe they have all moved towards the cancellation and away from the hold.
Some implemented it differently with a 24-hour free hold versus a 24-hour cancellation policy. But I believe they have all moved towards the cancellation and away from the hold.
(4) Allowing reservations to be held at the quoted fare without payment, or cancelled without penalty, for at least twenty-four hours after the reservation is made if the reservation is made one week or more prior to a flight's departure
Back on topic, a $0 fare would be a clear example of error.
Aug 26, 2021, 10:20 am
#51
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Again, it wasn't $0. The people in this thread might understand the difference between a $0 fare component and a $0 ticket. Ma and Pa Kettle aren't going to look into the breakdown and say "hmm...the fare basis is $0 and I'm only paying fees and taxes; this is a clear example of error." They see the total price and pay that.
Remember the average flyer is not represented on FT.
Remember the average flyer is not represented on FT.
Aug 26, 2021, 10:28 am
#52
Join Date: Sep 2008
Posts: 7,875
In the US, airfares advertised include taxes and fees for the flight itself. Extras liked pre-reserved seating, and checked baggage, are not included in the fare.
AA shows the fare breakdown when you buy a ticket. I have zero issue with airlines not honoring a mistake fare.
AA shows the fare breakdown when you buy a ticket. I have zero issue with airlines not honoring a mistake fare.
Secondly, you made a presumption that has no been litigated. Is $0 definitively a mistake fare? Where is the proof that it is? What law states that?
Aug 26, 2021, 11:36 am
#53
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To my knowledge, no one in this thread has complained about airlines not honoring mistake fares. But some feel that it is dishonest to take advantage of what one knows to be a mistake fare, even if the airline honors it. I strongly disagree.
Aug 26, 2021, 11:54 am
#54
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Retailers also reserve the right to correct misstake ads/coupons/pricing. Over the years, I saw a "great" deal advertised and got to the store and found a sign explaining the error and that they would not honor it. I've even received grocery store coupons that were a "mistake" and were not honored.
Aug 26, 2021, 11:59 am
#55
Join Date: Mar 2008
Location: Fort Lauderdale, FL
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Will some people miss this breakdown? Of course. But, I don't think "I didn't read the screen" is a convincing argument given the fact that the error was caught reasonably quickly.
Aug 26, 2021, 12:42 pm
#56
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Retailers also reserve the right to correct misstake ads/coupons/pricing. Over the years, I saw a "great" deal advertised and got to the store and found a sign explaining the error and that they would not honor it. I've even received grocery store coupons that were a "mistake" and were not honored.
Aug 26, 2021, 1:03 pm
#57
Join Date: Dec 2014
Posts: 1,879
At the beginning of the pandemic, American was selling $16 OW fares from LAX to MIA. I don’t know if that was intentional or a mistake, but those fares were honored. It’s not crazy to think these fares were promotional, but I also can’t imagine getting bent out of shape because these mistake fares weren’t honored when they were never even ticketed.
Aug 26, 2021, 1:41 pm
#58
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I count myself among the non-AA apologists and even think for all the taxpayer money they took in these latest two bailouts that the American consumer is generally owed something by the airline, but it's tough for me to take the side of those getting angry about not honoring a $0 base fare that never ticketed and was never charged. I subscribe to Gary Leff's view--if these types of fares get honored, I want to be among those getting the deal, but if they're not honored then am I really harmed? No, I'm not, because I'm not stupid enough to make penalty-enforced plans around a $0 base fare, and if you are, well, maybe you deserve what you get.
Aug 26, 2021, 2:09 pm
#59
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And since they offer it as a single number, it is ridiculous to expect a consumer to deconstruct it.
Given that AA has offered 1 USD base fares (and other airlines have as well, including a 0.5 Euro one - see upthread), a consumer is expected to know that $0 is bad but $0.5 is good? Sorry, can't accept that.
Given that AA has offered 1 USD base fares (and other airlines have as well, including a 0.5 Euro one - see upthread), a consumer is expected to know that $0 is bad but $0.5 is good? Sorry, can't accept that.
And it is the government which makes them advertised the fare including those fees and taxes
It's like damned if you do, damned if you don't.
People complain when advertised stuff doesn't include taxes/fees, and now blaming AA because the government requires to advertise it the way it is advertised
If you book the fare, you are presented with a listing BEFORE you pay
Aug 26, 2021, 2:24 pm
#60
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You don't have to deconstruct it. It is automatically done, before you pay.
And it is the government which makes them advertised the fare including those fees and taxes
It's like damned if you do, damned if you don't.
People complain when advertised stuff doesn't include taxes/fees, and now blaming AA because the government requires to advertise it the way it is advertised
If you book the fare, you are presented with a listing BEFORE you pay
And it is the government which makes them advertised the fare including those fees and taxes
It's like damned if you do, damned if you don't.
People complain when advertised stuff doesn't include taxes/fees, and now blaming AA because the government requires to advertise it the way it is advertised
If you book the fare, you are presented with a listing BEFORE you pay
YOur interpretation of an inclusive fare is just way off. People are complaining about not including taxes and fees because they only care about the end price. That's ALL that matters. Your convoluted interpretation of this is exactly why a single price is required.
