AA Meltdown That Started Over the Weekend
#76
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,816
To add to the AA misfortune I'm supposed to go to Boston from DCA tonight. Flight was supposed to go at 8pm. I've been getting updates throughout the day and they finally seem to have settled on delaying it until 11:15pm with a change of aircraft. Nothing like getting constant emails saying your flight is further and further delayed. I tried to switch earlier, but those are all sold out. I can't imagine this is just weather, but am certainly frustrated with them.
#77
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,079
I don’t expect you to be fluent in all languages but some basics in English, Spanish, French and a few words in other countries would go a long ways in being a good guest. I’ve been to 88 countries and make an effort. The “ugly American” returned a few years ago so there’s work to be done.
So I make it a point to be able to say thank you wherever I go. Have you mastered that in 88 countries?
Last edited by abk; Aug 6, 2021 at 9:56 pm
#78
Join Date: Dec 2000
Location: Philadelphia
Posts: 2,506
Looks like AA is still having some IROPS problems where they are stretched thin. A319 flight out of DFW to MTJ was cancelled yesterday bc the aircraft had a maintenance issue and there was no replacement Airbus for a 6 hour out and back roundtrip.
Had to rebook into GJT and pray I could get a rental car there (thankfully Alamo hooked me up), but it seems crazy that AA is stretched that thin, especially given the plane would be turning around and going right back to DFW.
Had to rebook into GJT and pray I could get a rental car there (thankfully Alamo hooked me up), but it seems crazy that AA is stretched that thin, especially given the plane would be turning around and going right back to DFW.
#79
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
#80
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,716
Rolling delays due to mechanical issue on my flight this afternoon at DFW. AA2791 4:45pm scheduled departure to MCO. Just delayed further now to 7:25.
GAs continue to hide as you can see in this photo. We do get periodic updates when they decide to emerge from the jetway. But the updates are no more helpful than the monitors.
#81
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Rolling delays due to mechanical issue on my flight this afternoon at DFW. AA2791 4:45pm scheduled departure to MCO. Just delayed further now to 7:25.
GAs continue to hide as you can see in this photo. We do get periodic updates when they decide to emerge from the jetway. But the updates are no more helpful than the monitors.
GAs continue to hide as you can see in this photo. We do get periodic updates when they decide to emerge from the jetway. But the updates are no more helpful than the monitors.
#82
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,993
#83
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
People here like to poo poo having an AC membership but this is why you spend the money or miles. Not for the cheese cubes. But in the case of a delay like this 1. You're in a lounge not an overcrowded uncomfortable gate area where people have no clue about using headphones 2. The AC staff won't hide from you-they will work to find out the real story 3. If you want to consider alternatives again the AC staff will help you. GAs will tell you to su$k it.
#84
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,716
The C club was surprisingly empty and tranquil last night despite the number of delays. With rolling delays I didn’t feel comfortable hanging out for too long there, however, and when the GA would emerge from the jetway (perhaps he was hanging out with crew on the plane?), he would tell us “thirty more minutes” for an update but not return for an hour. And the GA / pilot (who also came out a couple times) told us it was a mechanical issue, while the AC agent told me they were waiting on another crew member.
And they only had one GA which definitely slowed the boarding process once we were able to get on the plane.
I would’ve stayed longer in the AC but I have a lack of trust in the reliability of the boarding push notification — that’s on me, though!
And they only had one GA which definitely slowed the boarding process once we were able to get on the plane.
I would’ve stayed longer in the AC but I have a lack of trust in the reliability of the boarding push notification — that’s on me, though!
#85
Join Date: Dec 2016
Location: LAX
Programs: MVP100K, A-list, Marriott/IHG Plat, CHP525 Ticket Plat, CHP Solo Carpool 100K, Costco EXP, Tinder 1K
Posts: 819
People here like to poo poo having an AC membership but this is why you spend the money or miles. Not for the cheese cubes. But in the case of a delay like this 1. You're in a lounge not an overcrowded uncomfortable gate area where people have no clue about using headphones 2. The AC staff won't hide from you-they will work to find out the real story 3. If you want to consider alternatives again the AC staff will help you. GAs will tell you to su$k it.
I was in AUS AC earlier this afternoon. Original flight AA2198-AA2697 AUS-DFW-LAX. AA2198 started rolling delAAy crAAp, agent insisting I would have enough time for connection even with the AA2198 delay. I checked FR24, all red. So I told her I'm concerned AA2697 might get canceled (even it's a 789) hence I will be stranded in DFW. She said "oh the weather is getting better in DFW so you should be fine". I asked for rebooking on AS, she refused. Later I got another AC staff, asking her to rebook on AS. She said she could put me on AUS-LAX direct flight AA539 but I wouldn't get the upgrade. I said what about you rebooking me on AS in main cabin and I will get the upgrade automatically since I'm MVP 75k? She said she can't rebook me on other carriers if AA has seats available. Tension was high. I said fine, thank you I will keep my original itinerary and went into the lounge.
Exec Plat line was 90min wait, so I called mandarin line, 5min wait. Told agent the AS flights I wanted (AUS-BOI-LAX), reissued right away. So now I'm about to board the BOI-LAX flight back home, and it will land LAX sooner than AA2697 from DFW and AA1086 from AUS. I don't fly AA enough to judge whether the "cannot rebook on other airlines when AA has seats" statement from AC staff was true or not, or perhaps I was pushing a bit too hard on rebooking other airlines. But I need to get home man. At least with AS I know I can get home on the same day.
Sorry about the long rant, perhaps I was just unlucky I got two AC staff like this, or perhaps I was too lucky the mandarin line agent rebooked me on AS so I'm able to come back home without worrying about being stranded in DFW/AUS.
#86
Join Date: Aug 2016
Location: SFO
Programs: AA,UA,AS
Posts: 319
I've noticed agents, either on the ground or over the phone, have been pretty blunt about not rebooking on Alaska. That conversation has gotten shut down fast the few times I brought it up.
#87
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 599
People here like to poo poo having an AC membership but this is why you spend the money or miles. Not for the cheese cubes. But in the case of a delay like this 1. You're in a lounge not an overcrowded uncomfortable gate area where people have no clue about using headphones 2. The AC staff won't hide from you-they will work to find out the real story 3. If you want to consider alternatives again the AC staff will help you. GAs will tell you to su$k it.
#88
Join Date: Dec 2016
Location: LAX
Programs: MVP100K, A-list, Marriott/IHG Plat, CHP525 Ticket Plat, CHP Solo Carpool 100K, Costco EXP, Tinder 1K
Posts: 819
Because they are afraid AA elites trying AS once and never going back to American. I'm currently flying BOI-LAX on an E75L. Three choices for main, on a tray with metal cutlery. I asked for orange juice. FA only has small juice box that only fills 60% of the cup. So he gave me two. Followed by warm cookie. Followed by snack basket. Me and my seatmate both got peatos (basically Cheetos made from peas). I asked for napkins, my seatmate didn't. FA came over, gave both me and my seatmate napkins and a wipe, saying "your hands may get dirty eating this". Then FA walked around with a tray full of water bottles around first class cabin after the snack service. 2hr flight with 12 F seats, FA was busy the entire time serving pax. If anyone experience this kind of service on a 2hr non-premium/flagship domestic route on AA, I will give him $100.
#89
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
#90
Join Date: Jan 2017
Programs: AA PLT
Posts: 62
Sat on the tarmac for an hour last night because there were no available gates. An issues because of “weather” earlier in the day. Unfortunately, C club was long closed by the time I finally arrived. Rolling delays from crew availability. Saw the GA disappearing act, though was assured nome of the crew would timeout for the brief moment he was at the at the podium…. 10 minutes before the flight was cancelled some time around midnight… because of crew timeout.