Upgrade Offer on App

Old Jun 21, 22, 8:54 am
  #151  
 
Join Date: Feb 2009
Location: LAX
Programs: AA EXP.
Posts: 1,174
Originally Posted by Zacnlinc
Anyone have experience with making changes after upgrading? I may have to extend my stay after the trip begins. Ugh!
I believe you get two separate credits, one for the upgrade one for the fAre
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Old Jun 21, 22, 3:43 pm
  #152  
 
Join Date: Jul 2015
Location: London
Programs: BA GGL / GfL
Posts: 2,805
Opened the AA app today to see my JFK - LAX flight in August had gone from a $700 upgrade offer down to $350 which I am happy to pay for a 6hr flight to move to First, so I went through the steps and at the final hurdle the app gave me an error message while processing my CC. I can see the pending charge on my account (so my Bank didnt decline the payment) so it seems AAs systems just fell over. Problem is all the upgrade offers have now disappeared and the Twitter team are offering me a great $1,500 price to upgrade the whole ticket to F 🙄
Any ideas on how to get AA to honour their offer (Ill pay the $350) when it was their system that fell over processing my acceptance?

Pilot37
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Old Jun 21, 22, 4:02 pm
  #153  
 
Join Date: Sep 2019
Posts: 1,534
Originally Posted by Pilot37
Opened the AA app today to see my JFK - LAX flight in August had gone from a $700 upgrade offer down to $350 which I am happy to pay for a 6hr flight to move to First, so I went through the steps and at the final hurdle the app gave me an error message while processing my CC. I can see the pending charge on my account (so my Bank didnt decline the payment) so it seems AAs systems just fell over. Problem is all the upgrade offers have now disappeared and the Twitter team are offering me a great $1,500 price to upgrade the whole ticket to F 🙄
Any ideas on how to get AA to honour their offer (Ill pay the $350) when it was their system that fell over processing my acceptance?

Pilot37
If AA were a normal business, it would be subject to common law, and the following would apply both in the UK and the US: it made an offer to sell you a FC seat for $350; then you accepted the offer by paying $350; and thus AA would have to give you a FC seat.

You could pay the $1500 and then file a lawsuit to get it back yet keep the seat.

But is it worth that? And probably some AA terms of carriage exempt it from decency, sense and the law.
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Old Jun 21, 22, 4:09 pm
  #154  
 
Join Date: Aug 2007
Posts: 452
I have a flight from JFK-SNA this Saturday in Y on the A321T. I have not gotten any buy up offers even though the flight is showing 6 seats open in J and 7 seats open in F. Will AA revenue management fly with open seats in F and J without selling them? Would be interested in paying a reasonable amount before the seats are given away to free upgrades.
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Old Jun 21, 22, 4:10 pm
  #155  
 
Join Date: Jul 2015
Location: London
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Originally Posted by WeekendTraveler
If AA were a normal business, it would be subject to common law, and the following would apply both in the UK and the US: it made an offer to sell you a FC seat for $350; then you accepted the offer by paying $350; and thus AA would have to give you a FC seat.

You could pay the $1500 and then file a lawsuit to get it back yet keep the seat.

But is it worth that? And probably some AA terms of carriage exempt it from decency, sense and the law.
Not going to pay $1,500 or sue them - but just curious if any dept. is worth talking too? Twitter team say it was any online offer they cant replicate / but just annoyed AAs system fell over during the CC process and I am now stuck with no upgrade and no more offers on the app!

Pilot37
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Old Jun 21, 22, 4:43 pm
  #156  
 
Join Date: Jan 2021
Posts: 229
Originally Posted by Pilot37
Not going to pay $1,500 or sue them - but just curious if any dept. is worth talking too? Twitter team say it was any online offer they cant replicate / but just annoyed AAs system fell over during the CC process and I am now stuck with no upgrade and no more offers on the app!

Pilot37
As a practical matter, I'm pretty sure there's unfortunately nothing you can really do other than refresh the app and hope the offer comes back. My guess is that after 24 hours the system will recognize that the upgrade didn't go through and will give you the current offer (whatever that may be).
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Old Jun 22, 22, 3:46 pm
  #157  
 
Join Date: Jul 2015
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Originally Posted by LlamaJesus
As a practical matter, I'm pretty sure there's unfortunately nothing you can really do other than refresh the app and hope the offer comes back. My guess is that after 24 hours the system will recognize that the upgrade didn't go through and will give you the current offer (whatever that may be).
Just for closure, chatted to a few very helpful AA agents today who ultimately passed me across to the AA.com team who also run the app. They could see their system fell over while processing the upgrade and honoured the offer on the phone for me. Great service from all the agents I spoke with today and they wrapped up the call with a very satisfied customer.

Pilot37
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Old Jun 22, 22, 3:53 pm
  #158  
 
Join Date: Sep 2014
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Originally Posted by Zacnlinc
Anyone have experience with making changes after upgrading? I may have to extend my stay after the trip begins. Ugh!
You can make the changes online but keep in mind the upgrades will not carry over. You can however submit a refund request on the upgrades.
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Old Jun 23, 22, 8:20 am
  #159  
 
Join Date: Jan 2021
Posts: 229
Originally Posted by Pilot37
Just for closure, chatted to a few very helpful AA agents today who ultimately passed me across to the AA.com team who also run the app. They could see their system fell over while processing the upgrade and honoured the offer on the phone for me. Great service from all the agents I spoke with today and they wrapped up the call with a very satisfied customer.

Pilot37
This is awesome to hear! Glad it worked out for you.
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Old Jun 27, 22, 2:31 am
  #160  
 
Join Date: Jan 2009
Programs: BA GGL
Posts: 28
Originally Posted by Pilot37
Just for closure, chatted to a few very helpful AA agents today who ultimately passed me across to the AA.com team who also run the app. They could see their system fell over while processing the upgrade and honoured the offer on the phone for me. Great service from all the agents I spoke with today and they wrapped up the call with a very satisfied customer.

Pilot37
Oh my gosh I literally have the same issue (same route as well). I 'paid' for the upgrade almost a week ago and the charge is still pending on my account. I'll try give them a call later and ask to be put through to the aa.com team. Any other tips would be super helpful
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Old Jun 27, 22, 5:26 am
  #161  
 
Join Date: Aug 2008
Location: San Francisco
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Posts: 1,666
Originally Posted by milesandmoremiles
You can make the changes online but keep in mind the upgrades will not carry over. You can however submit a refund request on the upgrades.

yea the EXP agent I spoke with on Saturday indicated that she could help with anything other than confirming me a seat at $2500/person to be on a next day flight in main cabin. It was a hard pass!

Options of just purchasing OW tickets for next day in First started at $1700. We ended up just leaving as planned as the board of canceled/delayed flights was already on the forecasted horizon.
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Old Jul 5, 22, 2:28 pm
  #162  
 
Join Date: Jul 2020
Posts: 6
buy-up upgrade pricing fluctuation

What causes buy-ups upgrade to fluctuate so much within a 24 hour period? This morning the prices jump from low $900 to then $1300 to now $1700 but yesterday it was around $1600 all day. Does the system look at how many times your refresh the app which then increases price based on activity? just very frustrating..
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Old Jul 9, 22, 9:27 am
  #163  
PHL
 
Join Date: Dec 2000
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Originally Posted by thunderdeacon
Yesterday I booked OAX-DFW-GRU-SDU for only $256 all-in in main cabin. The last leg is operated by GOL. I'm getting an upgrade offer on the app for the DFW-GRU segment. $375 for PE and $728 for J. For the return, I got GIG-MIA-PHL-LAS in main cabin for $385. I put in a miles plus copay upgrade request for the return. It did not clear immediately, but the supervisor that was assisting me on the phone said that the loads looked good and it should clear before too long. I've never tried an international one, so I have no idea. Therefore, I'm just thinking about the flight from DFW to GRU. I'm wondering if $728 is a good deal and I should bite now, or if I should wait for it the offer to go down. Can't believe I got that fight so cheap. I was originally planning on going to another place in Mexico for that part of the vacation, but I happened to see that ridiculously cheap price to Rio on Google flights. I may just tough it out MCE knowing that I got such a great deal. I'm PPro.
I'm looking at PHL-MIA-GRU in early January, which is peak season. I don't know if you took your trip yet, but it seems like $728 to go to J on a $256 economy fare seems exceptionally good for this kind of flight. Are there any other data points on MIA-GRU in-app upgrade offers in the peak seasons? For my dates I'm looking at RT coach (where I can choose MCE for no extra fee) is around ~$2100, PE is ~$3000 and J is ~$4000 up to ~$5000 in some cases.
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Old Jul 9, 22, 12:35 pm
  #164  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Plat Pro; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 7,625
I never get these offers.

maybe because they are booked through a corporate travel agent? I cant change ticket online either, get a message to call my travel agent.

Also, dont see it for my wifes, booked directly on AA.com. Its for late October, is it too soon?

Last edited by beachfan; Jul 9, 22 at 12:45 pm
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Old Jul 16, 22, 2:05 pm
  #165  
 
Join Date: Jun 2003
Location: INT/GSO/CLT/RDU
Programs: AA EXP 1MM; Frontier 100K; HH Gold; Bonvoy Gold; Wynd Diamond
Posts: 218
Upgrade your Flight - Dynamic Pricing?

I have a flight booked CLT-LAS in the middle of August. I'm PltPro and fine sitting in MCE if I don't clear an upgrade. Every time I check my itinerary, I get the "Upgrade Your Flight for as little as..." banner and I've begun to click through to see what the per segment costs are at any given time. Well, with no change in availability in the front cabin, the costs have varied wildly. For the direct outgoing segment, the cost started in $230 range and in the course of a week I've seen as high at $465 (around $430 now) with no change in first class seats available (as confirmed through ExpertFlyer each time - 45% available). How is this pricing determined? Has anyone tested if prices are consistent from passenger to passenger? Are they pricing them in relation to a virtual upgrade list at any given time (the lower you'd be on the upgrade list if it were published today, the higher the price of the upgrade) or are the revenue management guys just throwing darts at a board every 30 minutes?

I'm not angry about it or anything.. just curious.

Last edited by ptsailor; Jul 16, 22 at 5:28 pm Reason: To remove statement that the original fare is still available, fare today would be $120 higher
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