Baggage refund process
Jun 13, 2021, 2:31 pm
#1
Original Poster
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,543
Baggage refund process
Hi all. My wife is flying now from DFW on a reward ticket booked through BA. The system won't recognize her FF number and thus her sapphire status from BA. The twitter team were aware of this because we had problems reserving a seat which they did manually . The guy at airport insisted she paid 70 usd in baggage fees despite her showing her card and everything. We've paid but wondering what we do with the receipt to get this refunded as it's been charged by error.
Thanks in advance
Thanks in advance
Last edited by TTmex; Jun 13, 2021 at 2:40 pm
Jun 13, 2021, 2:42 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,016
Hi all. My wife is flying now from DFW on a reward ticket booked through AA. The system won't recognize her FF number and thus her sapphire status from BA. The twitter team were aware of this because we had problems reserving a seat which they did manually . The guy at airport insisted she paid 70 usd in baggage fees despite her showing her card and everything. We've paid but wondering what we do with the receipt to get this refunded as it's been charged by error.
Thanks in advance
Thanks in advance
Looks like she has been caught by the AA policy as Change FFN / frequent flyer number on AA booking? (master thread)
<snip>
NOTE: If switching from AAdvantage to another scheme's FFN, please be aware: Benefitting from a privilege granted for your AAdvantage status and changing your FFN to earn on another airline is generally prohibited by AAdvantage Terms and Conditions. Doing so might risk that benefit (e.g. upgrade).
<snip>
NOTE: If switching from AAdvantage to another scheme's FFN, please be aware: Benefitting from a privilege granted for your AAdvantage status and changing your FFN to earn on another airline is generally prohibited by AAdvantage Terms and Conditions. Doing so might risk that benefit (e.g. upgrade).
<snip>
Jun 13, 2021, 2:44 pm
#3
Original Poster
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,543
Having received a benefit from AA (award) you cannot change the ffn get a benefit from another ffp
Looks like she has been caught by the AA policy as Change FFN / frequent flyer number on AA booking? (master thread)
Looks like she has been caught by the AA policy as Change FFN / frequent flyer number on AA booking? (master thread)
Jun 13, 2021, 2:48 pm
#4
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,016
The words "booked through" has little meaning
Last edited by Mwenenzi; Jun 13, 2021 at 2:55 pm
Jun 13, 2021, 2:51 pm
#5
Original Poster
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,543
Booked with Avios on BA.com. ticket number is 125 stock (ba). However it shows status correctly on ba.com and not on the AA PNR. We couldn't reserve her seat, but AA Twitter did this manually as showed evidence of the status with BA. Check in agent wouldn't accept same evidence and made her pay.
Jun 14, 2021, 3:30 am
#6
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Hi all. My wife is flying now from DFW on a reward ticket booked through BA. The system won't recognize her FF number and thus her sapphire status from BA. The twitter team were aware of this because we had problems reserving a seat which they did manually . The guy at airport insisted she paid 70 usd in baggage fees despite her showing her card and everything. We've paid but wondering what we do with the receipt to get this refunded as it's been charged by error.
Thanks in advance
Thanks in advance
Have you tried Twitter for that issue with the baggage fee?
Jun 14, 2021, 3:50 am
#7
Original Poster
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,543