F Seats Go Out Empty
#31
Used to be 'Travelergcp'
Join Date: Jul 2003
Location: New Orleans
Programs: AA Plat, Marriott Gold, Hyatt Globalist
Posts: 2,826
It happens. A lot of people simply won’t pay for first on a short flight- even when it’s only 2x40 stickers. Even more so when it’s PHL LAS which takes 5x40.
#32
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,811
Its a value proposition. What's an upgrade worth to you - assuming you can get it? The "earn" rate for stickers is pretty steep - you earn 4 for 12,500 EQMs. That means for every 2.5 transcon trips, you earn earn not enough stickers for a one way transcon flight.
So if you're of the opinion that you're upgrade chances are low, you list yourself for every flight. If you're of the opinion that you might just burn up all your stickers, you might not opt to put yourself on the upgrade list for that CLT-TPA flight which is 508 miles and requires two stickers.
So if you're of the opinion that you're upgrade chances are low, you list yourself for every flight. If you're of the opinion that you might just burn up all your stickers, you might not opt to put yourself on the upgrade list for that CLT-TPA flight which is 508 miles and requires two stickers.
#33
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
Here is what I am getting, but no $ - only change to a different airport.
Also - they aren't even offering the same day, either two days earlier or one day later.
Act now for a credit towards a future trip
- If your travel plans are flexible, we have a limited time opportunity for you.
- Offers may include a chance to join the volunteer list or a flight change.
#34
Join Date: Nov 2016
Location: CMH
Programs: BA Gold, AA Plat, NK $9 fare club
Posts: 666
The recovery of demand post-COVID has not been well-sighted in AA's computer models for scheduling or pricing. Tons of flights going to F0 a week or more out - obviously annoying to elites looking for upgrades but also costing last-minute business or wealthy travelers happy to pay for F either buying Y or going to another carrier. And at the time, if not tons, but notably more common than usual, flights flying out with empty seats in F. I suspect that both of these things are being ironed out with high priority.
#35
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Titanium (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,544
I was flying with a friend for a quick vacation. We were both in coach. I had just started getting the taste of regular upgrades to F from full-fare economy business trips. So my friend and I walked up to the GA before boarding and very nicely asked if they had any ability to upgrade us. They very nicely said that they didn't. The flight finished boarding and it was *very* empty across the whole plane. At which point the GA walked on board, walked over to the two of us, and invited us to move to F (as the rest of the pax watched enviously ). She very kindly said that they were going to move a few people over (I'm guessing maybe weight distribution?) and wouldn't we have been upset if they hadn't picked us? Regardless of the reason, I just thought it was such a nice gesture. They didn't have to take two "kids" like us and bump us up. And here I am, a decade (or two? ) later, reminiscing about it.
*That's* what I call earning good will with good customer service. It cost the airline absolutely nothing in terms of revenue, or even any possibility of lost revenue. It's these "little things" of going above and beyond that stick with people. And as silly as it may sound, this experience is one of the reasons I still fly AA, even after all these years and all the changes.
#36
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,644
This reminds me of one of my early experiences flying TWA... This was probably a few years before AA bought them out.
I was flying with a friend for a quick vacation. We were both in coach. I had just started getting the taste of regular upgrades to F from full-fare economy business trips. So my friend and I walked up to the GA before boarding and very nicely asked if they had any ability to upgrade us. They very nicely said that they didn't. The flight finished boarding and it was *very* empty across the whole plane. At which point the GA walked on board, walked over to the two of us, and invited us to move to F (as the rest of the pax watched enviously ). She very kindly said that they were going to move a few people over (I'm guessing maybe weight distribution?) and wouldn't we have been upset if they hadn't picked us? Regardless of the reason, I just thought it was such a nice gesture. They didn't have to take two "kids" like us and bump us up. And here I am, a decade (or two? ) later, reminiscing about it.
*That's* what I call earning good will with good customer service. It cost the airline absolutely nothing in terms of revenue, or even any possibility of lost revenue. It's these "little things" of going above and beyond that stick with people. And as silly as it may sound, this experience is one of the reasons I still fly AA, even after all these years and all the changes.
I was flying with a friend for a quick vacation. We were both in coach. I had just started getting the taste of regular upgrades to F from full-fare economy business trips. So my friend and I walked up to the GA before boarding and very nicely asked if they had any ability to upgrade us. They very nicely said that they didn't. The flight finished boarding and it was *very* empty across the whole plane. At which point the GA walked on board, walked over to the two of us, and invited us to move to F (as the rest of the pax watched enviously ). She very kindly said that they were going to move a few people over (I'm guessing maybe weight distribution?) and wouldn't we have been upset if they hadn't picked us? Regardless of the reason, I just thought it was such a nice gesture. They didn't have to take two "kids" like us and bump us up. And here I am, a decade (or two? ) later, reminiscing about it.
*That's* what I call earning good will with good customer service. It cost the airline absolutely nothing in terms of revenue, or even any possibility of lost revenue. It's these "little things" of going above and beyond that stick with people. And as silly as it may sound, this experience is one of the reasons I still fly AA, even after all these years and all the changes.
And didn't TWA went bankrupt? Go figure.
Nowadays, GAs have to document and justify upgrades.
Times have changed.
You want fly First? Pay for it, use an upgrade instrument.
Ain't changing any time soon.
#39
Join Date: Apr 2021
Location: SAT
Programs: AA Gold, DL Silver Medallion, AS MVP, F9 Elite 20K, Hilton Diamond
Posts: 21
#40
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Titanium (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,544
Yup... I think I may still have some of those paper ticket stubs sitting around somewhere.... I remember in much later years having a hand-written paper ticket book for my RTW... Boy, did that confuse some agents. But I digress from the topic of this thread.
#41
Join Date: Nov 2016
Location: CMH
Programs: BA Gold, AA Plat, NK $9 fare club
Posts: 666
It still should.
Yep, little things make a big difference in the long-run. It's too bad that the current environment awards those who are penny-wise and pound-foolish.
This reminds me of one of my early experiences flying TWA..........
*That's* what I call earning good will with good customer service. It cost the airline absolutely nothing in terms of revenue, or even any possibility of lost revenue. It's these "little things" of going above and beyond that stick with people. And as silly as it may sound, this experience is one of the reasons I still fly AA, even after all these years and all the changes.
*That's* what I call earning good will with good customer service. It cost the airline absolutely nothing in terms of revenue, or even any possibility of lost revenue. It's these "little things" of going above and beyond that stick with people. And as silly as it may sound, this experience is one of the reasons I still fly AA, even after all these years and all the changes.
#42
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
AA offers the upgrade (the price difference between coach and F at today's rate) all the time on the app. I got a new one on for an upcoming trip to SNA - they were offering a free change to a different flight - issue though is the change is to LAX. Why would I do that. Unless they offered me $300+.
Here is what I am getting, but no $ - only change to a different airport.
Also - they aren't even offering the same day, either two days earlier or one day later.
Here is what I am getting, but no $ - only change to a different airport.
Also - they aren't even offering the same day, either two days earlier or one day later.
Act now for a credit towards a future trip
- If your travel plans are flexible, we have a limited time opportunity for you.
- Offers may include a chance to join the volunteer list or a flight change.
#43
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
- You can move to a less busy flight at no charge
Now being offered a late flight to LAX - with no incentive - other than you get a less crowded flight. But this flight is mostly full, all regular sets assigned and only the usual few empty seats which are preferred and MCE.
They aren't offering a credit voucher - the flight I am on is oversold. I guess there is always a sucker.
#44
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 17,481
Pre-2021 if you wanted to go to Vegas for the first weekend of March Madness* and you wanted to fly in F at decent departure time, you better book your flights 6+ months ahead of time.
*March Madness being just one example of events that cause F cabins to/from LAS sold out well in advance of the travel dates.
I've had empty seats next to me in F on lots of flights in lots of markets but anywhere to/from LAS isn't one of those markets!