Unable to check in at JFK - help!
Apr 9, 2021, 8:51 pm
#1
Original Poster
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,160
Unable to check in at JFK - help!
I'm currently at QR check in at JFK, attempting to check in for an AAdvantage redemption JFK-DOH-MLE in U class. QR is telling me that AA made a mistake with my wife's booking on the second leg of our itinerary and they are unable to check her in.
They say we must call AA to fix it, but the wait is more than 2 hours on the EXP line and 4 hours on the regular number. I sent AA a DM on Twitter.
Any other advice? Thanks in advance
They say we must call AA to fix it, but the wait is more than 2 hours on the EXP line and 4 hours on the regular number. I sent AA a DM on Twitter.
Any other advice? Thanks in advance
Apr 9, 2021, 9:03 pm
#2
FlyerTalk Evangelist
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Titanium, HH Gold
Posts: 10,967
I'm currently at QR check in at JFK, attempting to check in for an AAdvantage redemption JFK-DOH-MLE in U class. QR is telling me that AA made a mistake with my wife's booking on the second leg of our itinerary and they are unable to check her in.
They say we must call AA to fix it, but the wait is more than 2 hours on the EXP line and 4 hours on the regular number. I sent AA a DM on Twitter.
Any other advice? Thanks in advance
They say we must call AA to fix it, but the wait is more than 2 hours on the EXP line and 4 hours on the regular number. I sent AA a DM on Twitter.
Any other advice? Thanks in advance
Apr 9, 2021, 9:20 pm
#4
Join Date: Apr 2006
Location: LAX
Programs: UA 1K MM, AA EXP, BA Silver, Marriott Plat., Hertz Pres. Circle, Avis First
Posts: 917
Try calling one of AA's overseas numbers: https://www.aa.com/i18n/customer-ser...et-changes.jsp
I've never tried this with AA, but have great success with it trying to reach BA. The Asia/Pacific numbers should be in daytime operations now...
I've never tried this with AA, but have great success with it trying to reach BA. The Asia/Pacific numbers should be in daytime operations now...
Apr 9, 2021, 9:20 pm
#5
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Join Date: Nov 2007
Location: Denver • DEN-APA
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Ouch. Would QR issue her BP to DOH and then you can sort it out there when you have time to contact AA to get them to fix the problem?
Apr 9, 2021, 9:22 pm
#7
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
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Try calling one of AA's overseas numbers: https://www.aa.com/i18n/customer-ser...et-changes.jsp
I've never tried this with AA, but have great success with it trying to reach BA. The Asia/Pacific numbers should be in daytime operations now...
I've never tried this with AA, but have great success with it trying to reach BA. The Asia/Pacific numbers should be in daytime operations now...
+61 2 9101 1948
There is an AAdvantage prompt, I believe its "press 3".
Apr 9, 2021, 9:28 pm
#8
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Join Date: Apr 2001
Location: MEL CHC
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Apr 9, 2021, 9:42 pm
#10
Original Poster
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,160
Good suggestion re the Australia line we're still waiting on hold with them too (QR agent using her personal phone to call). Check in desk closes in 17 minutes and looks increasingly likely we will miss our flight. What a nightmare.
Apr 9, 2021, 10:04 pm
#11
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Assume you are at Terminal 8 JFK--seems like AA ticket counter/Priority Check-in woud be the place to start if you are already at the airport (and it's an AA-issued ticket). Good luck!
Apr 9, 2021, 10:19 pm
#12
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Location: Denver • DEN-APA
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Hopefully OP’s silence is good news and he is on his way to the gate.
Would it even be open at this hour? Are there any AA departures this late?
Would it even be open at this hour? Are there any AA departures this late?
Apr 9, 2021, 10:33 pm
#13
Original Poster
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,160
THANK YOU everyone for your kind suggestions and in particular those of you who suggested calling Australia. They answered at 11:52 and reticketed Mrs. Njvandy at 11:58, just two minutes before baggage cutoff. Not a single AAgent to be found in the airport, not even baggage claim.
We are sitting in our Q suites about to take off, very grateful for the FT community!
We are sitting in our Q suites about to take off, very grateful for the FT community!
Apr 9, 2021, 10:38 pm
#14
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,592
THANK YOU everyone for your kind suggestions and in particular those of you who suggested calling Australia. They answered at 11:52 and reticketed Mrs. Njvandy at 11:58, just two minutes before baggage cutoff. Not a single AAgent to be found in the airport, not even baggage claim.
We are sitting in our Q suites about to take off, very grateful for the FT community!
We are sitting in our Q suites about to take off, very grateful for the FT community!
Apr 9, 2021, 10:39 pm
#15
Join Date: Apr 2006
Location: LAX
Programs: UA 1K MM, AA EXP, BA Silver, Marriott Plat., Hertz Pres. Circle, Avis First
Posts: 917
THANK YOU everyone for your kind suggestions and in particular those of you who suggested calling Australia. They answered at 11:52 and reticketed Mrs. Njvandy at 11:58, just two minutes before baggage cutoff. Not a single AAgent to be found in the airport, not even baggage claim.
We are sitting in our Q suites about to take off, very grateful for the FT community!
We are sitting in our Q suites about to take off, very grateful for the FT community!
