Where to lodge complaints about Admirals Club closures
Mar 23, 2021, 3:40 am
#1
Original Poster
Join Date: May 2006
Location: GA
Programs: VA-PLT, QF-GLD, DL-GM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
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Where to lodge complaints about Admirals Club closures
I am back to flying 2-3 times weekly, and have status with Qantas and Virgin Australia. Since I am recently based in ATL, I will be flying Delta and American.
Heading to CLT on AA this AM and to my surprise the AA ATL club is closed! Even worse the lady at the desk said it won't reopen for 3-4 months! With how busy the airport is now, that timeline is nuts.
I have another ticket on AA next week but can certainly get to my destinations via Delta with lounge access. And will probably do so. Lounge access is a big benefit, and Delta has blocked middle seats too, at least for now (I had upgraded to F on my AA flights to get more space).
I tried to see where I can lodge a complaint on the AA website and app, but I didn't see anything. Advice on the best way to constructively let AA know they are losing business with this move would be appreciated.
Heading to CLT on AA this AM and to my surprise the AA ATL club is closed! Even worse the lady at the desk said it won't reopen for 3-4 months! With how busy the airport is now, that timeline is nuts.
I have another ticket on AA next week but can certainly get to my destinations via Delta with lounge access. And will probably do so. Lounge access is a big benefit, and Delta has blocked middle seats too, at least for now (I had upgraded to F on my AA flights to get more space).
I tried to see where I can lodge a complaint on the AA website and app, but I didn't see anything. Advice on the best way to constructively let AA know they are losing business with this move would be appreciated.
Mar 23, 2021, 6:01 am
#6
Original Poster
Join Date: May 2006
Location: GA
Programs: VA-PLT, QF-GLD, DL-GM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,242
I've been going to lounges since September. Competitor lounges are open. Yes, I like to let businesses know when I have a reason to take my business elsewhere. Particularly if they think it's going to be months and not weeks.
Mar 23, 2021, 6:26 am
#7
Join Date: Sep 2000
Location: DCA/IAD
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Posts: 7,816
Mar 23, 2021, 7:16 am
#9
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
The AA club at ATL has been my home club for the last 20 years plus.. known everyone who has worked there and still works there..
stopped by a few weeks ago just to say hello.. (there are open for help only)... told me to keep bothering AA to open it up.. but again
that is all we can do.. and I think most of us already know.. it will amount to nothing.. sadly
stopped by a few weeks ago just to say hello.. (there are open for help only)... told me to keep bothering AA to open it up.. but again
that is all we can do.. and I think most of us already know.. it will amount to nothing.. sadly
Mar 23, 2021, 9:35 am
#12
Suspended
Join Date: Jul 2020
Posts: 14
Mar 23, 2021, 11:38 am
#13
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Mar 23, 2021, 11:52 am
#14
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Join Date: Sep 2006
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