RxCapt

I purchased a ticket HNL-CLT-LGA for a flight in August that I would like to upgrade using miles + copays. I checked EF before I booked. What I found is if I check HNL-CLT, it shows C0. When I add the second segment to LGA, both flights show C7. When I spoke with AA, they could not confirm me so I am waitlisted on the HNL- CLT flight. They did offer to upgrade me for the LGA flight but I said I'd rather save the miles and copay for the longer flight. I tried to HUCA but got the same response. Is this a glitch with EF or is there something that I'm missing?

LondonElite

Married segments?

AAExecPlatFlier

when using EF, you must use the awards and upgrade tab and ALWAYS search individual segments one at a time. If you don’t, what you experienced most likely will happen.


QUOTE=RxCapt;33095498]I purchased a ticket HNL-CLT-LGA for a flight in August that I would like to upgrade using miles + copays. I checked EF before I booked. What I found is if I check HNL-CLT, it shows C0. When I add the second segment to LGA, both flights show C7. When I spoke with AA, they could not confirm me so I am waitlisted on the HNL- CLT flight. They did offer to upgrade me for the LGA flight but I said I'd rather save the miles and copay for the longer flight. I tried to HUCA but got the same response. Is this a glitch with EF or is there something that I'm missing?[/QUOTE]

JJeffrey

Yea, you're not missing anything and the agents were correct. As mentioned above you must search segment by segment to see the true upgrade space. The C0 you're seeing seeing searching HNL-CLT is all that matters. Searching connections will yield all sorts of false positives. It has been this way for years.

AA and ExpertFlyer "Expert Flyer" issues, questions (master thread)

RxCapt

Thanks for your replies. Searching just the HNL- CLT as well as ord & dfw, everything is pretty much C0 and U0. I see lax and phx have C availability but don't want to waste my miles to sit up front in an A321. Haven't booked an AA metal mileage ticket in years so was unaware of these issues. I've booked mostly OW and partner tickets without issues but looking to stay domestic this year for obvious reasons.

Erasmus

To be clear, these are not "false positives", these are married connections. If you are using an instrument that works for multiple segments, you should be able to get it. For example, I recently booked tickets for my family SAN-PHX-XXX. Availability showed on EF for the full route, but not PHX-XXX. As a result, I was able to clear an SWU for both segments, but BXP1s for just the second segment waitlisted. YMMV.

JJeffrey

This is 100% incorrect. AA has never had any sort of married segment logic for upgrade space. The EF issue with regards to only showing true upgrade space when searching segment by segment is well documented and has been around for years.

Erasmus

Believe what you want, but I’ve had multiple SWUs cleared due to married segment logic when they weren’t available on just the flight by itself. You are correct it’s been this way for years, though.

AAExecPlatFlier

It’s something else — maybe just luck. AA has confirmed that there is no married segments logic on SWUs. Works the same as comp upgrades — each segment is independent.

JJeffrey

I've certainly had several SWUs clear over the years when EF was at C0 but this doesn't have anything to do with married segment logic.

If this married segment upgrade space exists, then why couldn't the agents clear the OP on HNL-CLT-LGA when EF said C7??

Erasmus

Yup; "luck". Some of us have been manufacturing luck for years. Just sharing my experience; believe it if you (don't) want.

https://viewfromthewing.com/an-impor...ist-sometimes/

Antarius

That's from 2015. Things have changed.

It is possible to clear a SWU when EF shows C0 if after the last sweep, something opened up. But that is different than EF showing bogus inventory when searching a connection in the C bucket.

Antarius

Obviously some AAdvantage members are more special than others

Erasmus

Sigh. I'm not sure why I'm arguing. You're right, married segment logic isn't a thing. Don't bother calling AA to find a competent agent to book it for you. That just leaves more inventory for those of us who wear tinfoil hats....

Antarius

I don't understand why you're arguing either. You're wrong.