Very nice experience at DFW yesterday- item left on plane
Mar 3, 2021, 3:12 pm
#1
Original Poster
Join Date: Aug 2009
Location: SLC
Programs: AA EXP, Marriott Plat
Posts: 616
Very nice experience at DFW yesterday- item left on plane
Exited my flight at DFW, and rushed to my HOU flight. My phone was ringing off the hook. Arrived C terminal, departing B terminal. I do the walk rather than the tram.
Walking through B, my phone rings, TX phone number. I hang up on my current call, and answer. It is a AA supervisor. Seems I left a cell phone on my flight (phone has no name on it- nothing). AA supervisor tried to call me to see if it was my phone, but it was my work phone, not my personal phone which is registered with AA.
AA found the phone in the seatback, researched who was sitting in 4d, looked me up, and found me in a matter of minutes, and delivered the phone to my B gate. Very impressed by AA supervisor and all involved to care enough to identify the owner of the lost phone ans get it to me in minutes. Really not a easy task, but AA cared. Thank you AA- I am grateful. And to report a lost phone at work is a very unfun action......
Walking through B, my phone rings, TX phone number. I hang up on my current call, and answer. It is a AA supervisor. Seems I left a cell phone on my flight (phone has no name on it- nothing). AA supervisor tried to call me to see if it was my phone, but it was my work phone, not my personal phone which is registered with AA.
AA found the phone in the seatback, researched who was sitting in 4d, looked me up, and found me in a matter of minutes, and delivered the phone to my B gate. Very impressed by AA supervisor and all involved to care enough to identify the owner of the lost phone ans get it to me in minutes. Really not a easy task, but AA cared. Thank you AA- I am grateful. And to report a lost phone at work is a very unfun action......
Mar 3, 2021, 5:07 pm
#4
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,662
That's great!
Not anywhere near as dramatic, but I left my laptop on LAS-PHL about a month ago... I had no hope that I'd ever see it again (it was new and I hadn't put a label w/ my name on it yet)... but I filled out the lost and found form, they confirmed they had it the next day, and it arrived 2 days later. AA gets some things right
Not anywhere near as dramatic, but I left my laptop on LAS-PHL about a month ago... I had no hope that I'd ever see it again (it was new and I hadn't put a label w/ my name on it yet)... but I filled out the lost and found form, they confirmed they had it the next day, and it arrived 2 days later. AA gets some things right
Mar 3, 2021, 5:26 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,592
Nice story and great service from the DFW AA team.
A few years ago when we lived in DEN, Mrs. SFO777 left her iPad on a DFW-DEN AA flight and she didn't remember until 3 days later. Activating her Find my iPhone feature, we discovered that it was in Concourse A at DEN. Calls to AA baggage service and the DEN Admirals Club produced no luck despite the Find my iPhone evidence. But 30 minutes later, we saw it on the move, leaving the terminal and winding up in a DEN employees parking lot. I activated the annoying and highly audible "alarm function". Within 5 minutes, it was on its way back to the terminal and the AA Baggage Service office...where AA called me to tell me that "we found your wife's iPad" LOL. I drove out to DIA and picked it up 90 minutes later.
A few years ago when we lived in DEN, Mrs. SFO777 left her iPad on a DFW-DEN AA flight and she didn't remember until 3 days later. Activating her Find my iPhone feature, we discovered that it was in Concourse A at DEN. Calls to AA baggage service and the DEN Admirals Club produced no luck despite the Find my iPhone evidence. But 30 minutes later, we saw it on the move, leaving the terminal and winding up in a DEN employees parking lot. I activated the annoying and highly audible "alarm function". Within 5 minutes, it was on its way back to the terminal and the AA Baggage Service office...where AA called me to tell me that "we found your wife's iPad" LOL. I drove out to DIA and picked it up 90 minutes later.
Mar 3, 2021, 5:55 pm
#6
Join Date: Mar 2021
Location: Kansas, USA
Posts: 25
I also had a good experience with AA lost and found at DFW recently. I was flying standby and was on a plane that was getting delayed so I switched to another flight while I could still get off (Flight A was already fully boarded). In the rush, left my iPad in the seatback pocket. Flight A ended up changing equipment. I sent a Twitter DM to AA and, to my surprise, they actually were able to send someone down to retrieve it before the plane was towed to a hangar. Pretty impressive. First time I've actually recovered a lost item in 4 or 5 attempts over the years.
Mar 8, 2021, 4:49 am
#8
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,227
a few years ago i was flying SFO-LAX-LHR but overnighting in LAX. it wasnt until i got to my hotel that night that i realized my laptop was not in my bag...and obviously must be in the seatback pocket. the horror!
it was the late saturday night flight which meant i wasnt able to get anyone on the phone that night and the next morning it took many calls for them to find someone who could get into the secured lost and found (which was closed for the weekend) and long story short they had my laptop waiting for me when i got to the flagship lounge that afternoon. i was so happy i could have kissed that woman!
so its great to hear they were so quick to get you your other phone back!
it was the late saturday night flight which meant i wasnt able to get anyone on the phone that night and the next morning it took many calls for them to find someone who could get into the secured lost and found (which was closed for the weekend) and long story short they had my laptop waiting for me when i got to the flagship lounge that afternoon. i was so happy i could have kissed that woman!
so its great to hear they were so quick to get you your other phone back!
Mar 8, 2021, 6:47 am
#9
Join Date: Apr 2015
Location: Riberas del Pilar, Mexico
Posts: 437
Exited my flight at DFW, and rushed to my HOU flight. My phone was ringing off the hook. Arrived C terminal, departing B terminal. I do the walk rather than the tram.
Walking through B, my phone rings, TX phone number. I hang up on my current call, and answer. It is a AA supervisor. Seems I left a cell phone on my flight (phone has no name on it- nothing). AA supervisor tried to call me to see if it was my phone, but it was my work phone, not my personal phone which is registered with AA.
AA found the phone in the seatback, researched who was sitting in 4d, looked me up, and found me in a matter of minutes, and delivered the phone to my B gate. Very impressed by AA supervisor and all involved to care enough to identify the owner of the lost phone ans get it to me in minutes. Really not a easy task, but AA cared. Thank you AA- I am grateful. And to report a lost phone at work is a very unfun action......
Walking through B, my phone rings, TX phone number. I hang up on my current call, and answer. It is a AA supervisor. Seems I left a cell phone on my flight (phone has no name on it- nothing). AA supervisor tried to call me to see if it was my phone, but it was my work phone, not my personal phone which is registered with AA.
AA found the phone in the seatback, researched who was sitting in 4d, looked me up, and found me in a matter of minutes, and delivered the phone to my B gate. Very impressed by AA supervisor and all involved to care enough to identify the owner of the lost phone ans get it to me in minutes. Really not a easy task, but AA cared. Thank you AA- I am grateful. And to report a lost phone at work is a very unfun action......
Nice to hear good things. I hope you dropped a note to HQ or a message on Twitter praising the employees who went the extra mile.
Mar 8, 2021, 6:49 am
#10
Original Poster
Join Date: Aug 2009
Location: SLC
Programs: AA EXP, Marriott Plat
Posts: 616
Mar 9, 2021, 10:50 am
#11
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
I had a great experience at DFW a couple of months ago as well. I realized when I got to my boarding gate that I had left my winter coat hanging in the closet on my previous flight in another terminal. The gate agent there called several times - including calling a neighboring gate when the correct gate wasn't answering their phone. She told me to wait at the podium until the last minute before boarding. An AA manager showed up with my coat. I was so thankful!
