Thank You Notes for EXPs on a Recent Flight
Mar 1, 2021, 6:14 am
#1
In Memoriam, FlyerTalk Evangelist
Original Poster
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Thank You Notes for EXPs on a Recent Flight
Yesterday I flew AA 1344 the 777-200 that operates between MIA and CLT. Despite a full First cabin (and full flight overall that is) the FAs in First came by and thanked each passenger by name and wrote up thank you notes for all the EXPs. It was a really nice touch:
Mar 2, 2021, 2:55 am
#2
Join Date: Oct 2020
Location: Delaware: PHL,WAS,NYC
Programs: AA Executive Platinum / Hilton Diamond / MGM Gold
Posts: 75
That’s very nice. I’m happy for you. I’ve never received a note before or even a recognition from the crew that I’m an EP. Maybe my next flight in a couple of weeks will be a first.
There was this one instance where I was given a phone number from a flight attendant. Does that count?
There was this one instance where I was given a phone number from a flight attendant. Does that count?
Mar 2, 2021, 9:03 am
#3
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,951
It's a nice touch. I posted the same a few months ago can't remember but I distinctly remember the flight attendant who was so passionate to provide a service despite all the covid related service cuts.
Mar 3, 2021, 10:42 am
#6
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,986
In any case, it's a much better gesture than the DL FAs with their tablets going around thanking random passengers for their business, while not saying anything to others seated around those passengers.
Mar 3, 2021, 3:01 pm
#7
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,224
I haven't had any notes but I have had a couple of FAs come by and say thanks for flying with AA on recent flights. One was LAS - LAX and the other was DCA - MIA. It was a nice touch.
Mar 4, 2021, 9:21 am
#8
In Memoriam, FlyerTalk Evangelist
Original Poster
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
This is my second on AA in three years of EXP and I have two on Delta in three years of Platinum. They're not very common and I don't think being appreciative or not has much of a factor in it.
Mar 4, 2021, 3:24 pm
#10
Join Date: May 1998
Location: australia
Posts: 5,759
Mar 5, 2021, 7:08 am
#11
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,656
Mar 5, 2021, 8:25 am
#12
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Id be curious to know if they can get stacks of the cards in the FA lounge to use. Is it made readily available for FAs and most choose to ignore it or are these just very proactive FAs that go out of their way to make it happen. All in all, a lovely gesture for sure!
Mar 5, 2021, 3:40 pm
#13
Join Date: Feb 2014
Location: BOS, TPE
Programs: AA
Posts: 68
Never received one of these thank you notes. Been exp for many years and fly easily 70-80 segments per year with a lot of transpac.
Always get the little thank you card on Cathay Pacific
when flying in the front of the bus. Never got a phone number, though. I actually appreciate these notes - a touch of civility in a very uncivil world
Always get the little thank you card on Cathay Pacific
when flying in the front of the bus. Never got a phone number, though. I actually appreciate these notes - a touch of civility in a very uncivil world
Mar 6, 2021, 12:40 am
#14
Join Date: Jan 2006
Location: lax
Posts: 3,886
The cards are readily available to crews in our operations. I started a thread about this in the past, when I write cards to my entire FC cabin, and see most on the floor, it makes us ask why we even go to the effort. Not as many as you appreciate our efforts.
Mar 6, 2021, 7:54 am
#15
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,986
For example, if an FA did this frequently, and enough passengers submitted positive feedback to AA, would the recognition be worth anything, or is the FA world so seniority-driven that compliments don’t really help with career advancement?
