AA E-vouchers
#1
Original Poster
Join Date: Nov 2017
Posts: 204
AA E-vouchers
I needed to call AA two Sundays ago because when I tried to check-in online I was seeing no button for check-in like you normally do. In my account, this itinerary did not show as ticketed. Once the phone agent got that taken care of, I was able to check-in online.
This is the same itinerary that I changed in November because AA had deleted two of my flights off the schedule. The new flights that I picked were $286.20 less than what I originally paid. The agent said there'd be a $200 change fee so she said she was crediting me $86.20. I found out the following week that I should not have been charged the change fee -- my original reservation was made after March 1 (March 3) when AA started offering no change fee. I called reservations again & asked for my $200 back and after being placed on hold a number of times over a half hour phone call the agent finally agreed and told me she was refunding $200 to my credit card. Neither of these ever happened. So I asked this agent about my credit/refund that never happened. He told me to email customer relations so I did. They got back to me almost immediately even though it was a Sunday and told me I had "e-vouchers" for $86.20 and $200. When I clicked on the links I got a message that the email I put in did not match that for the e-vouchers. ...? I emailed customer relations again on Saturday morning but have had no response since then..
Anyone else been issued an "e-voucher" and had a problem getting the e-voucher number & pin so that they could use them?
This is the same itinerary that I changed in November because AA had deleted two of my flights off the schedule. The new flights that I picked were $286.20 less than what I originally paid. The agent said there'd be a $200 change fee so she said she was crediting me $86.20. I found out the following week that I should not have been charged the change fee -- my original reservation was made after March 1 (March 3) when AA started offering no change fee. I called reservations again & asked for my $200 back and after being placed on hold a number of times over a half hour phone call the agent finally agreed and told me she was refunding $200 to my credit card. Neither of these ever happened. So I asked this agent about my credit/refund that never happened. He told me to email customer relations so I did. They got back to me almost immediately even though it was a Sunday and told me I had "e-vouchers" for $86.20 and $200. When I clicked on the links I got a message that the email I put in did not match that for the e-vouchers. ...? I emailed customer relations again on Saturday morning but have had no response since then..
Anyone else been issued an "e-voucher" and had a problem getting the e-voucher number & pin so that they could use them?
#2
Join Date: Aug 2015
Location: CLE
Programs: UA, AA Plat Pro, DL, Marriott Platinum
Posts: 476
Not yet. I've only had to use them twice so far. When I have had any issues with my reservations in the past (there have been quite a few), I've found that their Twitter team has been the best and most efficient at fixing issues. If you are a Twitter user, I highly recommend direct messaging them (@AmericanAir).
#4
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,224
No issues here with accessing the vouchers, although the verification step of entering the e-mail to which the voucher was sent seems to be a recent development. One cautionary word from me is to make sure you keep tabs on which vouchers you've used and which you haven't. The voucher value is only validated when the ticket is issued, so it's possible to enter previously used vouchers as part payment followed by your credit card and then the ticket sits as "Pending" until you call up! I made that mistake last week when I used vouchers that I had previously redeemed (not intentionally, just that I lost track of which of the many in my Inbox were good) and I had to phone AA to ask why the ticket was still pending after 3 days.
#5
Original Poster
Join Date: Nov 2017
Posts: 204
I'm still not able to access the e-vouchers. I sent emails to the two Customer Relations reps who sent them with no response.
I just emailed Customer Relations again from the website. This really sucks. I've spent a lot of my time chasing $286.20 from AA....
I just emailed Customer Relations again from the website. This really sucks. I've spent a lot of my time chasing $286.20 from AA....
#6
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
#7
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
No issues here with accessing the vouchers, although the verification step of entering the e-mail to which the voucher was sent seems to be a recent development. One cautionary word from me is to make sure you keep tabs on which vouchers you've used and which you haven't. The voucher value is only validated when the ticket is issued, so it's possible to enter previously used vouchers as part payment followed by your credit card and then the ticket sits as "Pending" until you call up! I made that mistake last week when I used vouchers that I had previously redeemed (not intentionally, just that I lost track of which of the many in my Inbox were good) and I had to phone AA to ask why the ticket was still pending after 3 days.