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Old Jan 18, 2021, 1:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: JDiver
Welcome to the archived 2021 "NEWBIE LOUNGE"Ask Your Consolidated / Combined AA Questions Here (flame free)
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NOTE: 2020 NEWBIE LOUNGE posts are here.

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NEWBIE LOUNGE 2021: Ask AA newbie questions here - flame-free thread

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Old Sep 28, 2021, 3:32 pm
  #826  
S80
 
Join Date: Jul 2021
Location: ORD/LHR
Programs: AA EXP, UA 1K, 1MM, Hilton Diamond
Posts: 1,225
Originally Posted by pinniped
I have an award trip booked for March 2022. Mix of AA and BA metal, redeemed with AA miles.

A few days ago, I logged into my AA account and saw that my trip had been completely rerouted to different flights on all segments. This is normal - I expect it when booking trips 10 months in advance - and I'm happy to accept the changes as-is. However, now I cannot do anything with the itinerary at all. I have not received the normal email you get on a flight change, I cannot change seats online, and I get an error message when I attempt to change the trip online.

The itinerary page says "Your flight changed. Please check back soon to see what changed." Except it has now said that for days, so this isn't part of a normal ticket reissue process where you might see something like that for a few minutes as the ticket processes. And I can already see all of the changed flights - I just can't do anything with them.

Does this sound familiar to anyone? I'm not desperate enough to call....yet....but will be in an airport in about a week where I could probably talk to a counter agent if I need to do something to fix a problem.
Originally Posted by Global321
Yes, it happens. Unfortunately, calling is the best way to get it sorted out.
I've now even had this occur when nothing (according to the AC agent) changed. But yep, the best way is to call, but even better if you're in an airport, they can help you even if the itinerary isn't departing that day.
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Old Sep 29, 2021, 6:34 am
  #827  
FlyerTalk Evangelist
 
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
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Originally Posted by FT-hss
On a mileage ticket on QR, if a better routing opens up 24hrs before the first flight, is there a risk changing to that one. In other words how late can you change your itinerary if you the agent can get you a confirmed booking change. Have biz PHX-IAH-DOH, looking for PHX-SFO-DOH which might open. Any ideas? Don't want to risk current booking and nice seat selections
If you get a booking change confirmed, how would that risk the current booking since that would be cancelled? I'm missing something here.
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Old Sep 29, 2021, 10:32 am
  #828  
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Join Date: Jul 2002
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One other question about my itin: what does this group think about a 50-minute connection at LHR from an AA arrival to a BA intra-Europe departure (LHR-ATH)?

It feels really tight but I'm no longer familiar with what terminals are used for these flights, or whether either flight will use a remote stand. The next departure is almost 5 hours later.

Frankly I'm surprised there's an AA-to-BA MCT at LHR that is as short as 50 minutes. I wouldn't voluntarily book less than 90 minutes, but this is the hand I've been dealt....at least until the schedule changes again.
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Old Sep 29, 2021, 11:37 am
  #829  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
where are u coming in from? And what terminal is ATH scheduled to go out of?

Originally Posted by pinniped
One other question about my itin: what does this group think about a 50-minute connection at LHR from an AA arrival to a BA intra-Europe departure (LHR-ATH)?

It feels really tight but I'm no longer familiar with what terminals are used for these flights, or whether either flight will use a remote stand. The next departure is almost 5 hours later.

Frankly I'm surprised there's an AA-to-BA MCT at LHR that is as short as 50 minutes. I wouldn't voluntarily book less than 90 minutes, but this is the hand I've been dealt....at least until the schedule changes again.
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Old Sep 29, 2021, 11:41 am
  #830  
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If the AA arrival is from anywhere but JFK, which still arrives at T5, then that is definitely below the MCT for a T3-T5 connection. Even with a JFK arrival, so a T5-T5 connection, I thought the minimum connection time was 60 minutes but maybe I'm wrong on that. If it's already booked, I suspect it's a schedule change that will eventually be caught.
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Old Sep 29, 2021, 12:55 pm
  #831  
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Originally Posted by wrp96
If the AA arrival is from anywhere but JFK, which still arrives at T5, then that is definitely below the MCT for a T3-T5 connection. Even with a JFK arrival, so a T5-T5 connection, I thought the minimum connection time was 60 minutes but maybe I'm wrong on that. If it's already booked, I suspect it's a schedule change that will eventually be caught.
The arrival is from DFW, landing at 6:20AM. The LHR-ATH flight departs at 7:10AM.

I wonder if this is why my itin is hanging in what appears to be an error state. When I'm near an AA counter next week, I'll probably just see if I can get the whole thing moved a little later in the day....landing at LHR at 10:15AM and going on to ATH on a 12:50 flight. Time to relax and grab a little lunch in the airport... Not like we have a ton planned for Day 1 in Athens anyway.
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Old Sep 29, 2021, 12:56 pm
  #832  
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Originally Posted by pinniped
The arrival is from DFW, landing at 6:20AM. The LHR-ATH flight departs at 7:10AM.

I wonder if this is why my itin is hanging in what appears to be an error state. When I'm near an AA counter next week, I'll probably just see if I can get the whole thing moved a little later in the day....landing at LHR at 10:15AM and going on to ATH on a 12:50 flight.
Yes that's probably why it's hanging in error state. DFW will arrive into T3. ATH will depart T5. That is definitely below the minimum for a T3-T5 connection.
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Old Sep 29, 2021, 1:36 pm
  #833  
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Originally Posted by pinniped
The arrival is from DFW, landing at 6:20AM. The LHR-ATH flight departs at 7:10AM.

I wonder if this is why my itin is hanging in what appears to be an error state. When I'm near an AA counter next week, I'll probably just see if I can get the whole thing moved a little later in the day....landing at LHR at 10:15AM and going on to ATH on a 12:50 flight. Time to relax and grab a little lunch in the airport... Not like we have a ton planned for Day 1 in Athens anyway.
.

For a schedule change like that involving partner carriers and a now-below-MCT connection you need to just call AA.

An airport agent is most likely not going to be willing and/or able to help (not to mention you'd be monopolizing a check-in/gate/AC agent's in person time when there will be others in line who need assistance for same day issues).
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Old Sep 29, 2021, 4:45 pm
  #834  
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Originally Posted by wrp96
Yes that's probably why it's hanging in error state. DFW will arrive into T3. ATH will depart T5. That is definitely below the minimum for a T3-T5 connection.
OK thanks, good to know, for T5 I'll aim for a ~2 hour connection time or a little longer.

Originally Posted by JJeffrey
.

For a schedule change like that involving partner carriers and a now-below-MCT connection you need to just call AA.

An airport agent is most likely not going to be willing and/or able to help (not to mention you'd be monopolizing a check-in/gate/AC agent's in person time when there will be others in line who need assistance for same day issues).
Well, it's MCI where the agents have historically been pretty good (to me, anyway) and have helped with issues in the past. If they're swamped with day-of-travel issues then I'll just try another time. The travel is for March 2022, so nowhere near desperate enough to call them yet. I'm a lowly Gold without immediate no-hold access to AA phone agents. (Hell, reading this forum, it sounds like even EXP's can't always get a phone agent.)
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Old Sep 29, 2021, 7:06 pm
  #835  
 
Join Date: Jan 2015
Location: NYC
Programs: AA - EXP
Posts: 233
Hello

I have a credit from a canceled booking of $649. Am I able to book a one way main cabin JFK - LHR for $580 that I can see C upgrade space on EF for and apply the $649 credit to the fare and the $350 co-pay for a miles + co-pay upgrade (pay the co pay balance of $281?).

Thanks !
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Old Sep 30, 2021, 11:17 am
  #836  
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Posts: 35,366
Originally Posted by mosfet
Hello

I have a credit from a canceled booking of $649. Am I able to book a one way main cabin JFK - LHR for $580 that I can see C upgrade space on EF for and apply the $649 credit to the fare and the $350 co-pay for a miles + co-pay upgrade (pay the co pay balance of $281?).

Thanks !
Sadly, no.
You may not use Trip Credit for products and / or services sold separate from the fare price or for taxes, fees or charges in connection with AAdvantage® award travel, American Airlines Vacations℠ or any other non-flight products and / or services sold by American.
https://www.aa.com/i18n/customer-ser...vel-credit.jsp
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Old Sep 30, 2021, 9:20 pm
  #837  
FT
 
Join Date: Sep 2002
Posts: 385
<Deleted>
FT is offline  
Old Oct 1, 2021, 11:12 am
  #838  
 
Join Date: Oct 2018
Programs: United
Posts: 35
NEWBIE to AA!

If a ticket is cancelled within 24 hours of purchase does that result in payment at purchase or a voucher?
If a voucher is issued - how soon does the credit hit the account?

Thanks all!
Johhny5Alive is offline  
Old Oct 1, 2021, 1:04 pm
  #839  
FT
 
Join Date: Sep 2002
Posts: 385
Originally Posted by Johhny5Alive
NEWBIE to AA!

If a ticket is cancelled within 24 hours of purchase does that result in payment at purchase or a voucher?
If a voucher is issued - how soon does the credit hit the account?

Thanks all!
Refund back to CC unless you want the trip credit
FT is offline  
Old Oct 2, 2021, 5:08 pm
  #840  
 
Join Date: Sep 2021
Posts: 8
Newbie Question:

In middle of booking a flight from DOH-SEA-MSP and SEA-MSP legs is on Alaska Airlines. I have a 6.5 hours layover in Seattle - This will be Business class ticket booked with miles. Do i get access to Lounge in Seattle Tacoma airport with the International Business class booked with American Airlines miles?
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