Flight missing from booking & changing seats
 

So we booked a holiday via BA but all of our 4 flights are on American, it’s now ticketed but when I use the locator record number I have my flight from LHR-MIA & MIA-MCO, and my flight from JFK-LHR but the flight in the middle from MCO-LGA hasn’t shown up.

Ive never booked a holiday where it involved all the flights with a different airline and it’s not till October but I have a bit of an OCD about these things and would rather know if there is a problem to sort out.

Another thing, I was changing the seats on the flight from MIA to MCO and it allows me to select Main Cabin Extra at no cost, I booked premium economy so could this be why? Don’t want to book the main cabin extra seats and then get charged when we get there.

Sure these are silly questions but my OCD worries about these things.

If you mean that you booked through BA Vacations, you need to contact them. They're your travel agent for this trip. If you booked just a plane ticket directly from BA, contact BA. I'd do it soon rather than later.

Are you using the BA or the AA App / website to manage these flights?

You should be using the AA app to manage AA flights even thoughyou bought them via BA Holidays.

Your booking email will detailed the cabin you are booked in for each leg. AA does not offer PE on all it's flights.

I booked with BA and all 4 flights show on the manage my booking page on the BA website, it’s on the AA website when you are redirected to book your seats that one flight doesn’t show?

I didn’t want to contact the airline if it’s something that is normal for not all the flights to appear at once, will give it a few days and see what happens before I contact BA.

Im using the AA site to select my seats and while the booking says PE for the LHR-MIA &JFK-LHR, for the 2 internal flights its Economy and when I view the MIA-MCO it lets me select Main Cabin Extra at no extra cost, will choose the seats and see what’s happens.

This isn't normal. There seems to be a mismatch between what you booked through BA and what AA sees. After it's fixed, you should call AA and ask them to check carefully that they can see a reservation for each segment and an attached properly ticketed (probably reissued) matching flight coupon for each segment.

You might want to check whether there has been a schedule change (only a minute can cause problems) or change of flight number since you booked. That could explain why a segment has apparently disappeared.

Does that flight still exist?

Have you tried to do a dummy booking on the AA website for that routing to see if that flight is offered?

There is still a bit of time between now and October. It is quite possible that travel between the US and UK sitll won't be possible. But if you are set on getting your itinerary un-broken, this would be a step in the right direction. Without knowing your flight number, it isn't possible for someone to help.

What is the date, time and AA flight number of your MCO-LGA flight on AA? Depending on when you are scheduled, frequencies are somewhat "slimmed".

I've just searched for the flight which is AA547 MCO-LGA on 05/11/21 departing at 20:44 and arriving at 23:28.

Checked it against the BA app and all the details match. I've sent both BA and AA an email now asking them to look into this so fingers crossed my OCD mind will be put at rest soon.

Are you using the AA record locator on the AA site. I had a similar issue when I bought a ticket on AA. Even though there was on AA record locator, there were two different record locators for BA. I was having an issue with getting an error when trying to complete the booking. I called AA and the agent told me there was not availability for business class for the GOA (Genoa) to LGW segment. He was able to get it done, but the tool I used to get the BA number gave me a booking number without that segment in it. So, I called BA and they gave me another record locator that showed only the other flights. The AA record showed everything on the AA site. I was still concerned, but this is no longer a problem as I had to get it all changed because BA stopped the flight I was on from LGW to JFK, and also change the LHR-BLQ (Bologna) leg on the outbound part of the ticket, and that leg departure was 15 minutes BEFORE the arrival time for my DFW-LHR flight. So, I got on an earlier flight that would have originally cost me more, and on the return flight, I replace GOA-LGW-JFK(overnight)-DFW with GOA-LGW(overnight) then LHR-DFW. The only concern now is whether Immigration at LGW is ok with my wife making the transit without visa. As she is a US Permanent Resident and I don't want to apply for a UK visa. My understanding is a VIsa is not needed to travel from LGW to LHR if

• you arrive and depart by air (My understanding is this applies even if changing airports from LGW to LHR)
• have a confirmed onward flight that leaves on the day you arrive or before midnight on the day after you arrive
• have the correct documents for your destination (eg a visa for that country)
• have an expired USA I-551 Permanent Residence card issued by the USA on or after 21 April 1998, with a valid I-797 letter authorising extension
  

So I called BA this morning as there was another issue regarding the booking and a voucher (this isn't a promising start to this booking).

I asked the agent and she had a look at it all it seems the 3 code share flights are on the Record Locator reference I have been given.

The missing MCO-LGA flight which has an AA flight number is on a second locator reference which shows all flights but I can only amend seating for the flight between MCO-LGA.

All the seating for the other 3 flights is on the reference I was given originally.

So accordong to BA it's all ticketed OK, but just under 2 different references.

Now to keep my fingers crossed we get to travel by then 🤞🏻

Just keep your eye on everything. Any scheduling more than 30 days out is purely notional and your itinerary is likely to shift many more times. As you can see, your MCO-LGA service is already down to the sole nonstop of the day.

I will do, I like to do this every so often anyway. I have sent BA an email to ask if there is a way to combine it all under one reference as even the agent at BA I spoke to had never seen it split like this.

It's just not possible to re-combine them all. It's due to BA and AA using different systems and something you just need to get used to.

Splits like yours are actually quite common. Just because a phone agent hasn't come across it does not mean it's a rare event.

Last year I had a booking that following changes by BA and AA to separate flights that I ensed up with something like 4 separate locators with some flights apparently duplicated on 2 of the locators and cancelled fligths still appearing on the other locators along with still live flights.

Additionally, you have valid reservations & tickets. PNR's simply don't matter. Every time an air carrier agent touches your records, there is a chance of mischief. Thus, I would not do anything unless it improves your journey and this will not (if it were even possible).