Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

SJD-DFW 19 Dec: gate agent let pax into terminal, not Immigration & Customs

SJD-DFW 19 Dec: gate agent let pax into terminal, not Immigration & Customs

Old Dec 20, 20, 12:45 pm
  #1  
Original Poster
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 8,990
SJD-DFW 19 Dec: gate agent let pax into terminal, not Immigration & Customs

Not a long story---or really that consequential-but could have been. We were in 1 A and B -but not first off the plane-about 5-6 people had gotten off first. As we neared the end of the jetway, I could see the door to the D terminal was open-not closed as it should be. The door to head to customs was closed. The folks in front proceeded into terminal. I asked the gate agent "Shouldn't we be headed to customs." Her face drained of all color as she asked where we came from. Mexico I said. She asked if we were the first out and I said no. She scrambled and was able to grab the others and get them back into the corridor and close the door. She then opened the other door and we were on our way. Thanked us and said she could have lost her job. What a mess if people had filtered to the terminal etc...unclaimed luggage in customers and more.
SPN Lifer likes this.

Last edited by Mr. Vker; Dec 20, 20 at 8:16 pm
Mr. Vker is offline  
Old Dec 20, 20, 1:32 pm
  #2  
 
Join Date: Feb 2002
Location: MSP/BUF/BNA/LFT
Programs: AA Plat, Priority Club Gold, Choice Privileges Gold
Posts: 859
Originally Posted by Mr. Vker View Post
Not a long story---or really that consequential-but could have been. We were in 1 A and B -but not first off the plane-about 5-6 people had gotten off first. As we neared the end of the jetway, I could see the door to the D terminal was open-not closed as it should be. The door to head to customer was closed. The folks in front proceeded into terminal. I asked the gate agent "Shouldn't we be headed to customs." Her face drained of all color as she asked where we came from. Mexico I said. She asked if we were the first out and I said no. She scrambled and was able to grab the others and get them back into the corridor and close the door. She then opened the other door and we were on our way. Thanked us and said she could have lost her job. What a mess if people had filtered to the terminal etc...unclaimed luggage in customers and more.
I flew ANU-JFK last year and it took 90 minutes to get checked bags because they had been delivered to the domestic baggage claim. Some poor baggage handler had to bring them to the customs area one cart at a time while escorted by a CBP officer.
Mr. Vker likes this.
dls25 is offline  
Old Dec 20, 20, 1:36 pm
  #3  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Platinum, HH Gold
Posts: 10,559
Wow. Good catch. Not only could the airline have been fined by CBP, but the individual agent who opened the wrong door could have faced an individual, personal fine for violating federal inspection area regulations.
JDiver, James91, SPN Lifer and 5 others like this.
ESpen36 is offline  
Old Dec 20, 20, 4:22 pm
  #4  
 
Join Date: Jul 2003
Location: Washington DC
Posts: 1,000
Whew! I thought this was going to be that they had opened the wrong door on the airplane -- which happened to me once. This was a 757, and for some reason (gate configuration) the plane was to disembark from 1L, not the customary 2L. FA opens 2L, and somehow the evacuation slide deploys. Another FA then opens 1L, and we all get off the right way.
AndyPatterson is offline  
Old Dec 20, 20, 4:54 pm
  #5  
 
Join Date: Jun 2019
Programs: Marriott Titanium; WN A-list; UA Silver
Posts: 326
Originally Posted by AndyPatterson View Post
Whew! I thought this was going to be that they had opened the wrong door on the airplane -- which happened to me once. This was a 757, and for some reason (gate configuration) the plane was to disembark from 1L, not the customary 2L. FA opens 2L, and somehow the evacuation slide deploys. Another FA then opens 1L, and we all get off the right way.
That was for the customers who wanted to exit in an extra dramatic fashion. A nice service.
hhdl, wrp96, AsiaTraveler and 3 others like this.
nmpls is offline  
Old Dec 20, 20, 6:04 pm
  #6  
 
Join Date: Jan 2011
Location: Mill Valley
Programs: Costco Club
Posts: 531
Happens more than youd think. There are procedures in place.
Cryofern likes this.
StevenSeagalFan is offline  
Old Dec 20, 20, 7:08 pm
  #7  
FlyerTalk Evangelist
 
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 10,795
Originally Posted by nmpls View Post
That was for the customers who wanted to exit in an extra dramatic fashion. A nice service.
Id take the slide. 100% of the time.
cmd320 is offline  
Old Dec 20, 20, 8:05 pm
  #8  
FlyerTalk Evangelist
 
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 12,758
Originally Posted by ESpen36 View Post
Wow. Good catch. Not only could the airline have been fined by CBP, but the individual agent who opened the wrong door could have faced an individual, personal fine for violating federal inspection area regulations.
The fine is nothing, compare to CBP revoking the GA's CBP Seal, practically make the GA eligible for termination.
garykung is offline  
Old Dec 20, 20, 8:15 pm
  #9  
Original Poster
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 8,990
Originally Posted by garykung View Post
The fine is nothing, compare to CBP revoking the GA's CBP Seal, practically make the GA eligible for termination.
She said she likely would have lost her job. It all worked out.
SPN Lifer likes this.
Mr. Vker is offline  
Old Dec 20, 20, 8:15 pm
  #10  
Original Poster
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 8,990
Originally Posted by AndyPatterson View Post
Whew! I thought this was going to be that they had opened the wrong door on the airplane -- which happened to me once. This was a 757, and for some reason (gate configuration) the plane was to disembark from 1L, not the customary 2L. FA opens 2L, and somehow the evacuation slide deploys. Another FA then opens 1L, and we all get off the right way.

HAHAHA Much better thread title now.
Mr. Vker is offline  
Old Dec 20, 20, 9:48 pm
  #11  
 
Join Date: Dec 2017
Posts: 173
Originally Posted by Mr. Vker View Post
Not a long story---or really that consequential-but could have been. We were in 1 A and B -but not first off the plane-about 5-6 people had gotten off first. As we neared the end of the jetway, I could see the door to the D terminal was open-not closed as it should be. The door to head to customs was closed. The folks in front proceeded into terminal. I asked the gate agent "Shouldn't we be headed to customs." Her face drained of all color as she asked where we came from. Mexico I said. She asked if we were the first out and I said no. She scrambled and was able to grab the others and get them back into the corridor and close the door. She then opened the other door and we were on our way. Thanked us and said she could have lost her job. What a mess if people had filtered to the terminal etc...unclaimed luggage in customers and more.
You are a good human being.
jhalapin, UAPremierGuy and wrp96 like this.
dblumenhoff is offline  
Old Dec 20, 20, 10:18 pm
  #12  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Platinum, HH Gold
Posts: 10,559
It's a serious breach. I recall a story about this happening at another airport a few years ago. Nobody realized until some pax without checked bags had already left the airport and headed home. I believe those pax who quickly left and were not intercepted were asked to return to the airport to clear FIS in the subsequent days, and they did so...
ESpen36 is offline  
Old Dec 20, 20, 11:29 pm
  #13  
FlyerTalk Evangelist
 
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Silver / VS /IHG Spire & Ambassador
Posts: 12,188
Originally Posted by Mr. Vker View Post
She said she likely would have lost her job. It all worked out.
Originally Posted by dblumenhoff View Post
You are a good human being.
Except he has outed this gate agent by providing chapter and verse of the date and flight numbers so it may not work out for her.

We know AA staffers read this board even if they don't post. They could soon raise this internally.

As do all sorts of other people who will be only too willing to report this incident to either AA or the CBP even if they weren't affected by it just to stir up trouble.

Sorry but sometimes it's better not to report these incidents or if you do make them so generic that it's not possible for anyone to work out when and where it happened.
UKtravelbear is online now  
Old Dec 21, 20, 3:38 am
  #14  
 
Join Date: Apr 2006
Location: ASE
Programs: AA EXP, Hertz President's Circle, National EXC, Hyatt EXP, UA/HHonors/Marriott Gold, IHG PLT
Posts: 2,926
Originally Posted by UKtravelbear View Post
Except he has outed this gate agent by providing chapter and verse of the date and flight numbers so it may not work out for her.

We know AA staffers read this board even if they don't post. They could soon raise this internally.

As do all sorts of other people who will be only too willing to report this incident to either AA or the CBP even if they weren't affected by it just to stir up trouble.

Sorry but sometimes it's better not to report these incidents or if you do make them so generic that it's not possible for anyone to work out when and where it happened.

Exactly what I was thinking. It's already been picked up by the major blogs, so it may sadly already be too late for this gate agent over what sounds like a completely innocent, honest mistake.
FAA1996 likes this.
UAPremierGuy is offline  
Old Dec 21, 20, 8:19 am
  #15  
 
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
Don't make mistakes and you won't get fired.
cmd320 likes this.
kb9522 is offline  

Thread Tools
Search this Thread
Search Engine: