Originally Posted by Mr. Vker (Post 32899938)

Not a long story---or really that consequential-but could have been. We were in 1 A and B -but not first off the plane-about 5-6 people had gotten off first. As we neared the end of the jetway, I could see the door to the D terminal was open-not closed as it should be. The door to head to customer was closed. The folks in front proceeded into terminal. I asked the gate agent "Shouldn't we be headed to customs." Her face drained of all color as she asked where we came from. Mexico I said. She asked if we were the first out and I said no. She scrambled and was able to grab the others and get them back into the corridor and close the door. She then opened the other door and we were on our way. Thanked us and said she could have lost her job. What a mess if people had filtered to the terminal etc...unclaimed luggage in customers and more.

Originally Posted by AndyPatterson (Post 32900520)

Whew! I thought this was going to be that they had opened the wrong door on the airplane -- which happened to me once. This was a 757, and for some reason (gate configuration) the plane was to disembark from 1L, not the customary 2L. FA opens 2L, and somehow the evacuation slide deploys. Another FA then opens 1L, and we all get off the right way.

Originally Posted by nmpls (Post 32900607)

That was for the customers who wanted to exit in an extra dramatic fashion. A nice service.

Originally Posted by ESpen36 (Post 32900056)

Wow. Good catch. Not only could the airline have been fined by CBP, but the individual agent who opened the wrong door could have faced an individual, personal fine for violating federal inspection area regulations.

Originally Posted by garykung (Post 32901020)

The fine is nothing, compare to CBP revoking the GA's CBP Seal, practically make the GA eligible for termination.

Originally Posted by AndyPatterson (Post 32900520)

Whew! I thought this was going to be that they had opened the wrong door on the airplane -- which happened to me once. This was a 757, and for some reason (gate configuration) the plane was to disembark from 1L, not the customary 2L. FA opens 2L, and somehow the evacuation slide deploys. Another FA then opens 1L, and we all get off the right way.

Originally Posted by Mr. Vker (Post 32899938)

Not a long story---or really that consequential-but could have been. We were in 1 A and B -but not first off the plane-about 5-6 people had gotten off first. As we neared the end of the jetway, I could see the door to the D terminal was open-not closed as it should be. The door to head to customs was closed. The folks in front proceeded into terminal. I asked the gate agent "Shouldn't we be headed to customs." Her face drained of all color as she asked where we came from. Mexico I said. She asked if we were the first out and I said no. She scrambled and was able to grab the others and get them back into the corridor and close the door. She then opened the other door and we were on our way. Thanked us and said she could have lost her job. What a mess if people had filtered to the terminal etc...unclaimed luggage in customers and more.

Originally Posted by Mr. Vker (Post 32901033)

She said she likely would have lost her job. It all worked out.

Originally Posted by dblumenhoff (Post 32901172)

You are a good human being.

Originally Posted by UKtravelbear (Post 32901295)

Except he has outed this gate agent by providing chapter and verse of the date and flight numbers so it may not work out for her.

We know AA staffers read this board even if they don't post. They could soon raise this internally.

As do all sorts of other people who will be only too willing to report this incident to either AA or the CBP even if they weren't affected by it just to stir up trouble.

Sorry but sometimes it's better not to report these incidents or if you do make them so generic that it's not possible for anyone to work out when and where it happened.