No SFO departure lounge for premium transcon (Club closes early)
(1) 3-class Flagship F on SFO-JFK is nominally the most premium domestic flight in existence.
(2) The only SFO-JFK departs about 9:30 pm. (3) The SFO AC closes at 3:30 pm. Conclusion: At SFO, AA tells its most premium domestic passengers to queue and pay for fast food and wait at the gate like everyone else. Many things are unusual during Covid and this is hardly the worst thing to happen, but it does seem noteworthy, given most ACs have reopened somewhat. Evidently, premium transcons are not the priority one would have thought. Any sign that AA is embarrassed or even acknowledges the issue? Should we make lemonade out of it with T-shirts that say "I boarded Flagship F with zero lounge access"? |
AA could also address this by having the JFK departure earlier in the day, before the AC closes.
Still not sure why they choose to run their one and only SFO-JFK flight as a red-eye. |
Originally Posted by econ
(Post 32838075)
AA could also address this by having the JFK departure earlier in the day, before the AC closes.
|
I presume that the premium flight operates at 21:30 because the red eye gives on a full day's work in SFO and even a cocktail meeting (if such a thing still exists), while not killing a work day traveling. Moving the flight time likely preferred by HVC's to meet a lounge schedule seems a bit backward, particularly because the crowd that can pay for F/J are also not likely overly-bothered by having to buy a cup of coffee among the common people. While none of us have access to marketing data, I have to presume that because SFO is not an AA hub, most passengers arrive at SFO in time to make their flight and not hang around for a well drink.
Yes, it would be nice if the AC were open for the 21:30 departure, but I can't really see expecting any carrier to bring in another shift solely to service one flight. In 2024, when the industry hopefully recovers, this ought to be on the punch list. |
Originally Posted by econ
(Post 32838075)
AA could also address this by having the JFK departure earlier in the day, before the AC closes.
Still not sure why they choose to run their one and only SFO-JFK flight as a red-eye. Maybe the flight has the schedule for 1. Aircraft availability 2. Ability to work longer days in both cities 3. Earlier flight connections out of JFK without overly long delays Is there another lounge at SFO they might be able to contract with to handle First Class passengers for that flight? |
Originally Posted by Often1
(Post 32838569)
I presume that the premium flight operates at 21:30 because the red eye gives on a full day's work in SFO and even a cocktail meeting (if such a thing still exists), while not killing a work day traveling. Moving the flight time likely preferred by HVC's to meet a lounge schedule seems a bit backward, particularly because the crowd that can pay for F/J are also not likely overly-bothered by having to buy a cup of coffee among the common people. While none of us have access to marketing data, I have to presume that because SFO is not an AA hub, most passengers arrive at SFO in time to make their flight and not hang around for a well drink.
Yes, it would be nice if the AC were open for the 21:30 departure, but I can't really see expecting any carrier to bring in another shift solely to service one flight. In 2024, when the industry hopefully recovers, this ought to be on the punch list. |
I suspect that AA thought of this. But, the other three OW lounges, BA, JL & CX are entirely closed.
The better question is: how many people will choose to fly steerage or another carrier because they don't have lounge access? If it's negligible, that's the answer. |
Originally Posted by enviroian
(Post 32838705)
]These flyers aren't Ma and Pa Kettle flying their yearly flight to MCO on BE after all.
My impression from flying LAX-JFK recently is that there is a fair amount of paid J on the route nowadays, but I'm seeing a lot of leisure travelers in the cabin and it's pretty easy to snag a one-way J fare for around $600 now. I've even seen UA price as low as $489 one way in J LAX-EWR. The demographic flying these days is certainly very different from 9 months ago. |
Originally Posted by FlyingEgghead
(Post 32837926)
(1) 3-class Flagship F on SFO-JFK is nominally the most premium domestic flight in existence.
(2) The only SFO-JFK departs about 9:30 pm. (3) The SFO AC closes at 3:30 pm. Conclusion: At SFO, AA tells its most premium domestic passengers to queue and pay for fast food and wait at the gate like everyone else. Many things are unusual during Covid and this is hardly the worst thing to happen, but it does seem noteworthy, given most ACs have reopened somewhat. Evidently, premium transcons are not the priority one would have thought. Any sign that AA is embarrassed or even acknowledges the issue? Should we make lemonade out of it with T-shirts that say "I boarded Flagship F with zero lounge access"? |
OP --
I suggest a quick note to AA customer service about the lack of lounge access at SFO for the transcon flight (be courteous and concise). Then, if lounge access is absolutely necessary, you may need to switch to UA or another carrier with lounge access at SFO. Honestly, SFO is simply a spoke (albeit a larger one) for AA. |
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Originally Posted by mvoight
(Post 32839077)
Centurion Lounge access might be cheaper
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Admittedly it's a pretty bad look for premium customers at the moment. Not offering premium food/drink chits for J/F customers in the regular ACs is also a pretty bad look given they should have FL access.
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AA is in a triage situation. I suspect they've concluded their core customers who are currently paying for J/F on SFO-JFK are not going to switch to DL or UA just to access a lounge, and the cash it would cost to keep the AC open until 9:30 would be better spent elsewhere.
They should probably be worried though about UA poaching business with its Hi-J Polarized 763 on SFO-JFK. |
Originally Posted by Kacee
(Post 32839384)
AA is in a triage situation. I suspect they've concluded their core customers who are currently paying for J/F on SFO-JFK are not going to switch to DL or UA just to access a lounge, and the cash it would cost to keep the AC open until 9:30 would be better spent elsewhere.
They should probably be worried though about UA poaching business with its Hi-J Polarized 763 on SFO-JFK. |
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