crypticro

In my case it was in Switzerland and when I first booked on aa.com it was in USD not Swiss Francs but I used a US issued credit card with a US billing address. Not sure if that makes a difference. But it was the same thing I couldn't use the flight credit online (the option was missing) but they could apply it over the phone or chat, not sure which one it was.

slice

I think I have a tricky one here for whoever can advise:

• I currently hold a $1000 Flight Credit which previously existed as a Trip Credit. In other words, a trip was booked with a Trip Credit and subsequently canceled, and is now held as a Flight Credit
• The Flight Credit expires March 15
• I need to travel on March 16, I can't travel on March 15

Is there any way AA would extend the Flight Credit by one day to allow its use? If not, would I have success in either of these scenarios:

1. Use the Flight Credit to book March 15, and then (either within 24 hours or later), try to change to March 16. Would it be any more likely to work if there were an additional fare required (i.e. the March 16 fare is more expensive than the March 15 fare?, OR
2. Use the Flight Credit to book a cheap segment for travel before March 15, and then expect the residual value to be issued immediately as a Trip Credit which can then be used for travel after March 15. Even if the expiration remains March 15, I would still rather have a Trip Credit (valid for future travel) instead of a Flight Credit (strict travel-by date).

Thanks for any assistance!

A CT Yankee

If you have a specific flight in mind for the 16th, before doing anything else, I would try calling AA and see if they can use the flight credit to ticket you for the 16th with any balance being refunded in the form of a new trip credit (with new expiration date). If that works, great. If it fails, you haven’t forfeited anything and can still pursue other options.

hand_solo

I was told you can book future trips as long as you make the booking before your credit expired. Have you already tried that?

slice

I�ve called once and asked for a one-day extension of the Flight Credit and was denied. No HUCA though.


This is true with Trip Credit, but not with Flight Credit, which is what I have.

AASavage

Now that my home airport is YYZ (moved from the States full-time in 2020) I've had to deal with this a lot. One workaround is that I do two one-way tickets; I pay for the outbound from YYZ and use the credit for the return from whatever U.S. city.

aisleorwindow

I don't think it needs to be roundtrip travel. Can be a one-way, but just can't originate in US.

Mr. Vker

Correct...I was just stating that it didn't exclude international-as long as it was round trip starting in the US. If it is a one way, it has to start in the US.

EQDsSUCK

If I purchase an award ticket on BA for 57.5k AA miles and $750, and then cancel that ticket before the flight, I know the miles will be redeposited into my account. What happens to the $750? Is it refunded back to original form of payment or do I get a trip credit? And if I get a trip credit, can it be used for any AA flight for any person?

EQDsSUCK

I think if you use the $1000 credit to book a future flight which costs more than $1000 (lets say an $1000 flight which you buy with the $1000 credit plus $100 money), you can then cancel that future flight and get an $1100 credit which will be good for one year after the ticket you canceled. ?

Jwerking

Would AA records possibly have the expiration date for the flight credit used to book the new flight and would use the original expiration date and NOT the date of new booking if a new ticket is purchased? For example, I will use my own situation currently. I just cancelled a reservation and have a flight credit expiring on Aug 8 - which we are unable to use since we have other trips already planned during that time period. So if I book a flight tomorrow on March 19, 2023 using the flight credit and some extra dollars, if I cancel this new reservation at a later date - will the new flight credit received expire on March 19, 2024? Is that correct? So the AA system does NOT have the internal controls in place to retain the expiration date of flight credit used for purchase.

Second question - will AA extend the flight credit expiration date since the flight was cancelled because my hubby is undergoing radiation treatment for cancer. Would I need a note from the doctor?

hand_solo

What you can do is use your Flight Credit to book the least expensive flight you can find, and the remainder value will be issued as a new Trip Credit with a new one year expiration date. You can then try to cancel the flight you booked. But in my experience that just gives you back the value of the ticket as a new Flight Credit, but with the original expiration date.

You can also try to appeal to AA's customer relations. They are pretty nice in my experience. If you explain the situation, they may be willing to convert your entire Flight Credit into a Trip Credit with a new one year expiration date. You can start here:

https://www.aa.com/contact/forms?topic=#/

Jwerking

Thanks for the reply. Does not surprise me that the original expiration date remains with any new booking - otherwise, that would be a huge loophole.

I have sent a message to AA customer relations 2 days ago and hoping for a positive reply. I cancelled all our vacation rentals and did include a $75 cancellation fee on one of the 5 properties - but luckily received full refunds at AirBnb and Vrbo. We also had used Marriott and Holiday Inn credit card freebie nights - while Marriott extended the hotel certificate for 1 year, Holiday Inn would not. But they give me 20K points for turning in the 40K certificate, better than nothing. Hope all goes well with hubby's treatment and we can go on our 6 wk trip to Italy this fall.

FlyFreakquently

Was supposed to fly ABQ-PHX-BUR on the last flight of the day to PHX out of ABQ and the last flight of the day to BUR. My ABQ-PHX ended up being delayed from 6:45pm to 9pm, which meant that we would misconnect in PHX. We decided we'd rather overnight in PHX than ABQ for numerous reasons, the most obvious being that there are significantly more options to get back to the LA area from PHX than from ABQ. Flight from ABQ-PHX is completely uneventful and upon de-boarding, I make a bee-line to the customer service desk. There, she tells us that they are completely sold out of hotels in the area because of spring break, spring training, and Taylor Swift. She then explains that we can book a hotel on our own dime and AA would reimburse us up to $100 for each room.

The best room rate we could find was $297 for the Kimptom Palomar downtown (fantastic hotel, by the way), on hotelstonight.com. Everything else was in the 300s and some in the 400s. We left the desk to go to the Admiral's Club where the AAngel confirmed that they were out of hotels. We did get two travel vouchers to the hotel, one of which we used to the hotel, but the other one was not accepted by any of the taxis nearby so we had to pay $25.

I find it absolutely ridiculous that, given availability, AA would have put us in one of these hotels and incurred the entire cost, but because they had no rooms left, we are on the hook for $200. Regardless, does anyone on here have any experience/thoughts on how to get AA to cover the cost of the hotel? The GA in ABQ assured everyone that the agents in PHX would put us up, so I find this whole situation a little ridiculous. I'd also like to get the taxi back to PHX covered, but that is less of a priority.

Thanks in advance.

econ

That's pretty weak. Last time I was in similar situation with UA with overnight delay, they offered $200 and threw in some bonus miles.

I'd submit a complaint with AA through their website and see if they might offer additional reimbursement.