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GUIDE to Trip Credit, Flight Credit, Travel Voucher, Gift Card, Refund

GUIDE to Trip Credit, Flight Credit, Travel Voucher, Gift Card, Refund

Old Oct 10, 20, 7:10 pm
  #16  
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Originally Posted by OpenSky View Post
I would have done the following

1) Used a travel agent, that has a relationship with AA. Travel agents have the ability to refund directly from their computers effectively bypassing American Airlines. When COVID struck, Swiss ( my national flag carrier) was among the first to remove this feature, along with the rest of Lufhansa Group.

2) Never accepted vouchers. Since you live in the US, you should not have to, since the Department of Transportation mandateed that material changes in flights need to be refunded.

3) The agent is correct, vouchers cannot be used for add collect ( i.e difference in fare) because the voucher's value is held by the ticket number. There are ways around this but a phone agent at a call center is not going to help you jump hoops to do this.


Cut your losses and ask American Airlines for your money back. When RONA is over, rebook. As for the voucher - well use that for the next American Airlines trip.
This is entirely incorrect.

US law only requires a refund if the carrier cancels or significantly changes the schedule. Neither has occurred for any of OP's three e-tickets. Rather, he has chosen to change his flights. Similarly, had he booked through a TA (generally a poor idea), the TA would not have been able to refund either (unless the TA was prepared to pay the costs of the tickets).

In that event, he is due whatever the contract and fare rules provide along with the very generous Covid-19 waiver policy.

At this point, OP is better off simply hanging onto what he has and doing nothing until the date of his flight. At that point, if it has not been cancelled, he can cancel for a further credit. But, repeated rebooking is a poor idea.
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Old Oct 11, 20, 7:24 am
  #17  
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Originally Posted by OpenSky View Post
I would have done the following

1) Used a travel agent, that has a relationship with AA. Travel agents have the ability to refund directly from their computers effectively bypassing American Airlines. When COVID struck, Swiss ( my national flag carrier) was among the first to remove this feature, along with the rest of Lufhansa Group.
No they do not. They are bound by fare rules and waivers. The only time they are “bypassing” is during the void period after the ticket is issued when they can void the sale out. After that void period, they are just submitting a refund request to the airline via GDS and it will still be subject to fare rules/waivers.
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Old Oct 11, 20, 7:36 am
  #18  
 
Join Date: May 2014
Location: DFW
Posts: 91
Can you combine Flight credit (1) with trip voucher (1) on a single itinerary? I understand you can only use 1 flight credit per trip but multiple vouchers per trip (up to 8). Curious is you can combine them on a single trip.
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Old Oct 11, 20, 7:08 pm
  #19  
 
Join Date: Sep 2012
Posts: 56
I’m struggling to understand the new policy. If I choose to cancel my (international) flights, will I get trio credit? When does that credit expire and can it be used for any destinations?
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Old Oct 11, 20, 8:02 pm
  #20  
 
Join Date: Dec 2013
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Originally Posted by lucelib View Post
I’m struggling to understand the new policy. If I choose to cancel my (international) flights, will I get trio credit? When does that credit expire and can it be used for any destinations?
If you cancel 24 hours after booking, you will get Flight Credit. With current pandemic policy, that Flight Credit will be valid (both booking and traveling) through 12/31/2021 (normally a year).
To rebook international/partner airline flight, you will have to call Reservations. If the new booking is more than the original Flight Credit, then you have to pay the difference. If less, then you will be given a voucher.
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Old Oct 12, 20, 2:44 pm
  #21  
 
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Originally Posted by seawolf View Post
No they do not. They are bound by fare rules and waivers. The only time they are “bypassing” is during the void period after the ticket is issued when they can void the sale out. After that void period, they are just submitting a refund request to the airline via GDS and it will still be subject to fare rules/waivers.
As someone who doesn't hold AA status and buys premium tickets, and no patience for speaking to regular agents, having someone to manage my travel with access to AA Global Travel Sales support has been helpful. You are right the external travel agents have to follow the rules, but there are avenues to go straight to the top, which has been handy for rebookings

I wish the US airlines would send people who bought premium tickets outright to the EXP line ( or similar) instead of the regular line. That would be helpful for me.
Emirates and Etihad etc do this...
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Old Oct 13, 20, 3:00 am
  #22  
 
Join Date: Apr 2020
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Hi, I had a booking made last September for a flight from Rio to Miami in June. Obviously with Covid I cancelled the booking to take up the option of using the booking code and value towards another trip in January. If I now don’t want to travel on that booking can I cancel again and retain the value of the ticket?
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Old Oct 13, 20, 11:15 am
  #23  
 
Join Date: Apr 2017
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What are the chances they extend the 12/31/21 deadline, at least for international flights? I don't see borders broadly reopening any time soon, so it's possible there will only be very limited opportunities to use those flight credits, even with the existing extension.
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Old Oct 20, 20, 12:15 pm
  #24  
mhy
 
Join Date: Feb 2013
Location: New York City
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Ridiculously low flight credit

I used Chase.com to book travel on AA (BA metal). Total paid was close to $3,000.
I canceled the booking in July at the height of the COVID pandemic as AA was telling me that I would be able to use the value of the ticket for a future booking.

Now I go back to try to use this credit and it shows me $105.14 is available. What in the world is going on?

The 105.14 seems to be a difference of "Passenger + Carrier Imposed Fees" minus "Taxes".

Am I really $2,900 in the hole? This is ridiculous.
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Old Oct 20, 20, 12:19 pm
  #25  
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Originally Posted by mhy View Post
I used Chase.com to book travel on AA (BA metal). Total paid was close to $3,000.
I canceled the booking in July at the height of the COVID pandemic as AA was telling me that I would be able to use the value of the ticket for a future booking.
Now I go back to try to use this credit and it shows me $105.14 is available. What in the world is going on?
The 105.14 seems to be a difference of "Passenger + Carrier Imposed Fees" minus "Taxes".
Am I really $2,900 in the hole? This is ridiculous.
If you look at your AA wallet does it show the $105.14 amount?
Is that where you see the value you have indicated?
Have you contacted AA about this or Chase?
It is certainly worth complaining about as credits on AA tickets usually include the total cost of the ticket, except possibly seat fees.
Additionally, even without COVID, you generally got that same total minus whatever the change fee was.
This is certainly something I would contact the TA and/or the airline over.
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Old Oct 20, 20, 12:22 pm
  #26  
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Join Date: Feb 2013
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I contacted Chase and was redirected to AA. That is what I see when I look the reservation up on AA.com through the ticket number. Where do I go to see my 'AA wallet'?
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Old Oct 20, 20, 12:23 pm
  #27  
 
Join Date: Aug 2012
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Originally Posted by mhy View Post
I contacted Chase and was redirected to AA. That is what I see when I look the reservation up on AA.com through the ticket number. Where do I go to see my 'AA wallet'?
Wallet is under your account.

Most likely, this is a glitch. I'd just call AA and ask.
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Old Oct 20, 20, 12:57 pm
  #28  
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Join Date: Feb 2013
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Originally Posted by Antarius View Post
Wallet is under your account.

Most likely, this is a glitch. I'd just call AA and ask.
Thanks all. Called AA and they sorted out. Took advantage of current BA sale and rebooked my travel for next June.
Spiff, Zacnlinc and Antarius like this.
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Old Oct 21, 20, 8:33 am
  #29  
 
Join Date: Jan 2010
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So my LAX-HKG flights were cancelled and I was told that I will receive Flight Credit and should call Reservations to rebook, however, I will need to pay any fare difference even if the same booking class is available for the new dates.

According to this waiver policy (https://saleslink.aa.com/agencyreference/en/#/home) issued by AA: "In order to qualify for an even exchange, the new itinerary must be booked in the original ticketed inventory or equivalent RBD for the codeshare carrier. Reissue ticket at original ticketed fare" Doesn't this mean fare difference shall be waived if the same booking class (in my case, I class) is available for the new dates?
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Old Oct 21, 20, 2:30 pm
  #30  
 
Join Date: Sep 2007
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Hi All - Hope this is the right place for this question. it's about an award I want to book using AA miles, J class, MAD>LHR>IAD. It's all on BA. I believe AA allows awards to be cancelled and miles redeposited without any penalty fee (e.g., $150). Is that also true when the award is on a partner carrier? Thanks.
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