AA Award Using AT / Royal Air Maroc (master thread)
Jun 23, 2020, 8:03 am
#1
Original Poster
Join Date: Jun 2012
Location: NY
Posts: 733
AA booking of air maroc space problems
Looking to book RAK-CMN-JFK.
Space shows as available on Air Maroc and AA.
Trying to book online - unable to book.
Call AA, agent can't see the space at all.
I ask her to check the outbound, she can't see the space and I can and can book it, which I did and placed on hold.
I asked her if she has had these issues with air maroc, but it's too new for them to know if it's been problematic.
Any experience with AA/OW booking of thesr awards?
Space shows as available on Air Maroc and AA.
Trying to book online - unable to book.
Call AA, agent can't see the space at all.
I ask her to check the outbound, she can't see the space and I can and can book it, which I did and placed on hold.
I asked her if she has had these issues with air maroc, but it's too new for them to know if it's been problematic.
Any experience with AA/OW booking of thesr awards?
Last edited by JDiver; Jun 23, 2020 at 11:44 am Reason: Restore original post title
Jun 23, 2020, 10:49 am
#2
Join Date: Oct 2002
Posts: 200
I booked 2 business class awards within the last couple of weeks. Online, no issues. However I was only going as far as Casablanca. I did try some searches for an onward flight to Tunis, but couldn't see availability. Have you tried just booking CMN - JFK, to see if it the additional leg that's causing issue
Jun 23, 2020, 11:37 am
#3
Original Poster
Join Date: Jun 2012
Location: NY
Posts: 733
I booked 2 business class awards within the last couple of weeks. Online, no issues. However I was only going as far as Casablanca. I did try some searches for an onward flight to Tunis, but couldn't see availability. Have you tried just booking CMN - JFK, to see if it the additional leg that's causing issue
The really weird part was being able to book the outbound when she couldn't see it. It was a US agent, haven't tried Oz or NZ.
The space is avalable on Air Maroc but not on BA and IB, btw.
Jun 25, 2020, 2:48 pm
#5
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Looking to book RAK-CMN-JFK.
Space shows as available on Air Maroc and AA.
Trying to book online - unable to book.
Call AA, agent can't see the space at all.
I ask her to check the outbound, she can't see the space and I can and can book it, which I did and placed on hold.
I asked her if she has had these issues with air maroc, but it's too new for them to know if it's been problematic.
Any experience with AA/OW booking of thesr awards?
Space shows as available on Air Maroc and AA.
Trying to book online - unable to book.
Call AA, agent can't see the space at all.
I ask her to check the outbound, she can't see the space and I can and can book it, which I did and placed on hold.
I asked her if she has had these issues with air maroc, but it's too new for them to know if it's been problematic.
Any experience with AA/OW booking of thesr awards?
Jun 30, 2020, 10:32 am
#7
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
Kind of interesting looking at results for awards that include AT. Not sure if anyone else has seen this, but There are a number of awards that transit CMN to Europe for 57.5k (saaver biz), including ones that transit LHR-CMN-xxx. Now that the travel ban on US tourists is locked for summer 2020, i am rebooking some awards for a middle east trip this Christmas and was surprised to see AT options in the mix not only to ME but also boomeranging back to Europe.
Jul 14, 2020, 3:41 pm
#8
Join Date: Feb 2002
Location: MSP/BUF/BNA/LFT
Programs: AA Plat, Priority Club Gold, Choice Privileges Gold
Posts: 1,225
Has anyone else noticed that AT does not publish fares beyond its gateway cities? Since AAdvantage requires a published fare, it makes their transatlantic flights useless unless you actually live in BOS, JFK, IAD, MIA, YUL or are willing to pay for a positioning flight. I don't see the point in joining an alliance if you are not going to use it to feed your flights.
Jul 14, 2020, 10:54 pm
#9
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
Has anyone else noticed that AT does not publish fares beyond its gateway cities? Since AAdvantage requires a published fare, it makes their transatlantic flights useless unless you actually live in BOS, JFK, IAD, MIA, YUL or are willing to pay for a positioning flight. I don't see the point in joining an alliance if you are not going to use it to feed your flights.
[KVS Tool 9.9.7 - Routing Rules: LAX-CAS/AT/OARTUSMA/838 USD]
Code:
LAXCAS-AT 15JUL20 *RULE DISPLAY* TARIFF 0001 RULE USMA
-FARE BASIS USD NUC PTC FT GI
OARTUSMA R 798.00 798.00 ADT EX AT
OARTUSMACH R 599.00 598.50 CNN EX AT
OARTUSMAINS R 599.00 598.50 INS EX AT
OARTUSMAINF R 80.00 79.80 INF EX AT
OARTUSMAUM R 854.00 854.37 UNN EX AT
BOOKING CODES O
INDUSTRY FARE TYPE - XEX - REGULAR EXCURSION
MPM - AT 7194 VIA NORTH ATLANTIC
---------------------------------------------------------------
ROUTING 1020 FROM-TO LAX-AT/AA/B6-NYC/MIA/WAS/BOS/PHL-AT/AA
-CAS*
Code:
CHICAS-AT 15JUL20 *RULE DISPLAY* TARIFF 0001 RULE USMA
-FARE BASIS USD NUC PTC FT GI
OARTUSMA R 499.00 499.00 ADT EX AT
OARTUSMACH R 374.00 374.25 CNN EX AT
OARTUSMAINS R 374.00 374.25 INS EX AT
OARTUSMAINF R 50.00 49.90 INF EX AT
OARTUSMAUM R 555.00 555.37 UNN EX AT
BOOKING CODES O
INDUSTRY FARE TYPE - XEX - REGULAR EXCURSION
MPM - AT 5126 VIA NORTH ATLANTIC
---------------------------------------------------------------
ROUTING 1020 FROM-TO CHI-AT/AA/B6-NYC/MIA/WAS/BOS/PHL-AT/AA
-CAS*
Jul 15, 2020, 1:46 pm
#11
Join Date: Feb 2002
Location: MSP/BUF/BNA/LFT
Programs: AA Plat, Priority Club Gold, Choice Privileges Gold
Posts: 1,225
Actually, they do:
[KVS Tool 9.9.7 - Routing Rules: LAX-CAS/AT/OARTUSMA/838 USD]
[KVS Tool 9.9.7 - Routing Rules: CHI-CAS/AT/OARTUSMA/524 USD]
[KVS Tool 9.9.7 - Routing Rules: LAX-CAS/AT/OARTUSMA/838 USD]
Code:
LAXCAS-AT 15JUL20 *RULE DISPLAY* TARIFF 0001 RULE USMA -FARE BASIS USD NUC PTC FT GI OARTUSMA R 798.00 798.00 ADT EX AT OARTUSMACH R 599.00 598.50 CNN EX AT OARTUSMAINS R 599.00 598.50 INS EX AT OARTUSMAINF R 80.00 79.80 INF EX AT OARTUSMAUM R 854.00 854.37 UNN EX AT BOOKING CODES O INDUSTRY FARE TYPE - XEX - REGULAR EXCURSION MPM - AT 7194 VIA NORTH ATLANTIC --------------------------------------------------------------- ROUTING 1020 FROM-TO LAX-AT/AA/B6-NYC/MIA/WAS/BOS/PHL-AT/AA -CAS*
[KVS Tool 9.9.7 - Routing Rules: CHI-CAS/AT/OARTUSMA/524 USD]
Code:
CHICAS-AT 15JUL20 *RULE DISPLAY* TARIFF 0001 RULE USMA -FARE BASIS USD NUC PTC FT GI OARTUSMA R 499.00 499.00 ADT EX AT OARTUSMACH R 374.00 374.25 CNN EX AT OARTUSMAINS R 374.00 374.25 INS EX AT OARTUSMAINF R 50.00 49.90 INF EX AT OARTUSMAUM R 555.00 555.37 UNN EX AT BOOKING CODES O INDUSTRY FARE TYPE - XEX - REGULAR EXCURSION MPM - AT 5126 VIA NORTH ATLANTIC --------------------------------------------------------------- ROUTING 1020 FROM-TO CHI-AT/AA/B6-NYC/MIA/WAS/BOS/PHL-AT/AA -CAS*
Jul 17, 2020, 9:38 pm
#12
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
Huge amounts of availability on some routings i looked at. From Seattle I can find 5 biz awards via BOS/JFK/IAD on AH metal from the east coast. I prefer the longer LAX/DFW overnight flights to Europe so will pass. But its lots of availability!
Sep 14, 2020, 2:41 pm
#13
Join Date: Oct 2003
Location: TPA
Programs: DL Plat, AA Plat Pro 2MM, HH Diamond, WoH Globalist, Bonvoy Gold
Posts: 2,207
Hi all, I purchased two business class AAward tickets late Friday night for July 2021: TPA-CLT-JFK-CMN-RAK. More than 60 hours later, the booking still shows as "On Request" on AA.com. I have booked many AAwards with at least one partner segment over the past 10+ years, but this is the first time one has shown "Pending" or "On Request" more than 24 hours after I purchased it. Has anyone else encountered this?
Sep 14, 2020, 4:15 pm
#14
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
Hi all, I purchased two business class AAward tickets late Friday night for July 2021: TPA-CLT-JFK-CMN-RAK. More than 60 hours later, the booking still shows as "On Request" on AA.com. I have booked many AAwards with at least one partner segment over the past 10+ years, but this is the first time one has shown "Pending" or "On Request" more than 24 hours after I purchased it. Has anyone else encountered this?