Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

AAdvantage Accounts Closed Over Bogus Car Rental Receipts

AAdvantage Accounts Closed Over Bogus Car Rental Receipts

Old Apr 23, 20, 12:24 pm
  #1  
Original Poster
 
Join Date: Jan 2008
Location: Boston
Programs: AA EXP, BA Gold
Posts: 23
AAdvantage Accounts Closed Over Bogus Car Rental Receipts

https://onemileatatime.com/american-...r-rental-scam/
American Airlines has one of the most active corporate security departments when it comes to shutting down accounts, and it looks like American is now shutting down AAdvantage accounts for a new reason....

The AAdvantage car rental scam

American Airlines is terminating AAdvantage accounts right now over car rental receipts submitted for mileage credit. The basic concept is that:
  • AAdvantage miles ordinarily expire after 18 months of inactivity
  • If your AAdvantage miles expire, one way to undo that is to see if any activity didn’t post to your account, which would keep your miles from expiring
  • American AAdvantage has some car rental partners, and the car rental industry is rather low tech in many ways
  • Some people submitted car rental receipts from alleged past rentals to reinstate miles, and those accounts are now being closed
..now we have new reports of terminated– not locked, but terminated– accounts, for submitting bogus paperwork.

— JonNYC (@xJonNYC) April 23, 2020

Last edited by JDiver; Apr 23, 20 at 1:55 pm Reason: Add contextual information
stevej0531 is offline  
Old Apr 23, 20, 12:32 pm
  #2  
 
Join Date: Apr 2019
Posts: 131
But if people actually rented a car, why would they shut down the AAdvantage accounts?
smartytravel is offline  
Old Apr 23, 20, 12:37 pm
  #3  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K; BA Gold
Posts: 13,158
Originally Posted by smartytravel View Post
But if people actually rented a car, why would they shut down the AAdvantage accounts?
The article refers to shutdowns for bogus car rental receipts being submitted.
JDiver, Glensea, brewdog11 and 3 others like this.
jerry a. laska is offline  
Old Apr 23, 20, 1:59 pm
  #4  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,535
Key information has been added to the OP and the thread title has been edited, to reflect the actual situation: AA is terminating AAdvantage accounts of members suspected of submitting bogus car rental receipts to reactivate or extend miles.

Moderator
JDiver is offline  
Old Apr 23, 20, 2:51 pm
  #5  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 46,816
That seems pretty cut & dry.

Commit fraud and your account gets closed.
Often1 is offline  
Old Apr 23, 20, 2:56 pm
  #6  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: Frisco, TX
Programs: The Airline Run by Doug P
Posts: 19,471
Who goes through that much trouble to mfr bogus car rental receipts for a few miles? Odd.
enviroian is offline  
Old Apr 23, 20, 2:59 pm
  #7  
 
Join Date: Jan 2017
Posts: 569
Originally Posted by enviroian View Post
Who goes through that much trouble to mfr bogus car rental receipts for a few miles? Odd.
That's what I'm saying. How many people have a significant amount of miles in an account they haven't used in over a year? And for this to be a pattern?

I'm more inclined to think one person got caught doing this instead of a whole bunch of people getting caught. Or they all had the same fake receipt and got caught that way.
sethMCOflyer is offline  
Old Apr 23, 20, 3:07 pm
  #8  
FlyerTalk Evangelist
 
Join Date: Nov 1999
Posts: 22,954
Originally Posted by sethMCOflyer View Post
That's what I'm saying. How many people have a significant amount of miles in an account they haven't used in over a year? And for this to be a pattern?

I'm more inclined to think one person got caught doing this instead of a whole bunch of people getting caught. Or they all had the same fake receipt and got caught that way.

Ive seen many requests asking if anyone had a rental receipt to do this exact thing among many different carriers, so there must be enough folks out there that werent flying or crediting to their accts. Bear in mind that 12500 was worth a 1 way flight Saver so could be folks got their acct up to that waiting for an opportunity to cash it in. Or had even 8k in teh acct knowing that they could do a transfer in from a CC or hotel program to round-up what they needed
craz is offline  
Old Apr 23, 20, 3:19 pm
  #9  
FlyerTalk Evangelist
 
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,092
Originally Posted by sethMCOflyer View Post
That's what I'm saying. How many people have a significant amount of miles in an account they haven't used in over a year? And for this to be a pattern?

I'm more inclined to think one person got caught doing this instead of a whole bunch of people getting caught. Or they all had the same fake receipt and got caught that way.
Honestly, I think a few people become very greedy and think that "loyalty program fraud" is somehow not real fraud.

When I was in the airline industry back in the 90's, much of it was "low tech" and it shocked me how many "upgrade stickers" would disappear between the gate podium and the entrance to the jetway. One time an agent caught a religious leader from a major denomination in this type of behavior!
nancypants likes this.
formeraa is offline  
Old Apr 23, 20, 4:06 pm
  #10  
 
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA Plt Pro/5 MM, BA Blue Bayou, HH Diamond
Posts: 5,116
Ah the good ole days of the physical stickers. I never peeled them from a ticket- but was it really my job to make sure they were properly taken? Ditto the paper VIP (now SWU) certificates.
pauleeepaul is offline  
Old Apr 23, 20, 4:08 pm
  #11  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 40,958
Originally Posted by pauleeepaul View Post
Ah the good ole days of the physical stickers. I never peeled them from a ticket- but was it really my job to make sure they were properly taken? Ditto the paper VIP (now SWU) certificates.
ahh - if I wont get caught, is it really fraud
Dave Noble is offline  
Old Apr 23, 20, 4:39 pm
  #12  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 1,858
Someone help me out. How did this scam work? A rental agreement has your name on it. We’re people changing the names on the agreement and then submitting? Or submitting a single rental agreement to multiple FF programs?
AAExecPlatFlier is offline  
Old Apr 23, 20, 6:28 pm
  #13  
 
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA Plt Pro/5 MM, BA Blue Bayou, HH Diamond
Posts: 5,116
Originally Posted by Dave Noble View Post
ahh - if I wont get caught, is it really fraud
Well it would be hard to be caught for not doing anything, and fraud is a rather strong accusation. You are often a contrarian. Even in today's digital age- if you realized that an upgrade instrument had not been properly pulled- would you ring up customer service to ensure the error was fixed?
pauleeepaul is offline  
Old Apr 23, 20, 6:36 pm
  #14  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 40,958
Originally Posted by pauleeepaul View Post
Well it would be hard to be caught for not doing anything, and fraud is a rather strong accusation. You are often a contrarian. Even in today's digital age- if you realized that an upgrade instrument had not been properly pulled- would you ring up customer service to ensure the error was fixed?
If a company says that you can have 1 free <insert item> , then the entitlement is to 1 item free of charge - not as many as can one get away with if staff fail to properly process it
writerguyfl likes this.
Dave Noble is offline  
Old Apr 23, 20, 6:38 pm
  #15  
 
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA Plt Pro/5 MM, BA Blue Bayou, HH Diamond
Posts: 5,116
Originally Posted by Dave Noble View Post
If a company says that you can have 1 free <insert item> , then the entitlement is to 1 item free of charge - not as many as can one get away with if staff fail to properly process it
Thanks for not answering my question.

Strokes/folks.
_fx likes this.
pauleeepaul is offline  

Thread Tools
Search this Thread
Search Engine: