Taste of concierge key??

Old Apr 20, 20, 12:22 pm
  #1  
Original Poster
 
Join Date: Jul 2011
Posts: 105
Taste of concierge key??

Super surprise today- a very nice lady from AA called me about my upcoming flight today- she stated that in addition to concierge key they are reaching out to executive plat people as well given the slow down in travel- amazing customer service- was able to tell me I could park at PHL for free which saved me a shuttle trip.
Anyone else experience the same thing??
Redhead, apeortdz and FrogProf like this.
jimmyz1 is offline  
Old Apr 20, 20, 12:58 pm
  #2  
Suspended
 
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,345
Nice touch!
enviroian likes this.
AANYC1981 is offline  
Old Apr 20, 20, 3:37 pm
  #3  
FlyerTalk Evangelist
 
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
Posts: 20,342
Do you have an Aviator credit card? I see their is free parking at the PHL Aviator lot until June 11
https://www.phl.org/parking/aviator-parking
mvoight is offline  
Old Apr 20, 20, 5:23 pm
  #4  
 
Join Date: Sep 2008
Location: Midwest USA
Programs: BA GGL/CCR, WN A+/CP, UA SIL, DL Plat, Marriott TIT (LT), Hyatt EXPL, Hilton DIA
Posts: 1,759
does it taste like envy?
MorganB and E55 like this.
nachosdelux is offline  
Old Apr 20, 20, 6:42 pm
  #5  
 
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAEE, Hilton Diamond, SPG Plat, US CP (RIP)
Posts: 2,079
Originally Posted by mvoight View Post
Do you have an Aviator credit card? I see their is free parking at the PHL Aviator lot until June 11
https://www.phl.org/parking/aviator-parking
All PHL short term and garages are free at this time.

https://www.phl.org/parking/garages
Emmett Ervin likes this.
Segments is offline  
Old Apr 20, 20, 7:17 pm
  #6  
 
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,312
This is not a bad idea. I see it this way, things are slow in the airline industry, lets try to give our 2nd best customer, a little taste of CK in the hopes that maybe they will up their game and try for it.

The economy is bad for the air industry, they are doing their best to retain us as customers. Once things start stabilizing I see them doing DEQM or TEQM, perhaps lowering the $ requirement for elite status as they have done already, or eliminating it entirely in order to entice us to fly again. Going back to MR. I can only wish.
Dallas49er likes this.
arollins is offline  
Old Apr 21, 20, 6:11 am
  #7  
 
Join Date: Dec 2001
Location: Dallas, TX, USA
Programs: AA Executive Platinum Million Miler, Lifetime Marriott Titanium
Posts: 276
Originally Posted by Antarius View Post
And yet you took the time to comment.

Is life this slow and meaningless?
I am not sure what appreciable benefits CK affords this time but I guess it does entice you to try to re-qualify for next year. I would think that any passenger flying on a commercial airline today is being treated like a king. Also, aren't most of the Flagship lounges closed ?
1K-DFW is offline  
Old Apr 21, 20, 9:58 am
  #8  
FlyerTalk Evangelist
 
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
Posts: 20,342
Originally Posted by arollins View Post
This is not a bad idea. I see it this way, things are slow in the airline industry, lets try to give our 2nd best customer, a little taste of CK in the hopes that maybe they will up their game and try for it.

The economy is bad for the air industry, they are doing their best to retain us as customers. Once things start stabilizing I see them doing DEQM or TEQM, perhaps lowering the $ requirement for elite status as they have done already, or eliminating it entirely in order to entice us to fly again. Going back to MR. I can only wish.
Now if only BA would dump YQ for award travel
arollins and JoeWoodstock like this.
mvoight is offline  
Old Apr 21, 20, 10:21 am
  #9  
 
Join Date: Dec 2006
Location: Alameda, Ca
Programs: AA Gold.
Posts: 139
When I was on the JFK/SFO TranconFirst flight in March just prior to the major shutdown of the FFD/FL offerings I was relaxing in FFD and a member of the CK staff approached me. She thanks me for my business and offered me the black car service to the gate. I agreed then when it was time (2 hours later) I was escorted down to the apron and got into the SUV to the gate. While I just have Gold status it was nice but I also know I was the ONLY paid fare in the Fist cabin at 3 hours out.
Gino Troian likes this.
MrSyslogd is offline  
Old Apr 21, 20, 11:35 am
  #10  
 
Join Date: Mar 2014
Location: JAX
Programs: UA 1K, Hilton Gold, Marriott Gold
Posts: 6,712
A real taste would be offering complimentary concierge key through the end of the year.
Brandontheflyer likes this.
TomMM is offline  
Old Apr 21, 20, 11:53 am
  #11  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: Frisco, TX
Programs: The Airline Run by Doug P
Posts: 21,360
Originally Posted by mvoight View Post
Now if only BA would dump YQ for award travel
While I wholeheartedly agree if that was to happen those awards would eventually become just as scarce as AA metal awards.
enviroian is offline  
Old Apr 21, 20, 9:54 pm
  #12  
FlyerTalk Evangelist
 
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,385
You would think that airport authorities in order to encourage people back into the air would have a limited time of free parking.
MiamiAirport Formerly NY George is offline  
Old Apr 22, 20, 5:35 pm
  #13  
 
Join Date: May 2000
Location: HH Gold, Marriott Plat, PC Plat
Posts: 2,478
Originally Posted by MiamiAirport Formerly NY George View Post
You would think that airport authorities in order to encourage people back into the air would have a limited time of free parking.
While a NICE gesture, how does that help a cash strapped airport? It will not entice someone take a flight they were not going to take anyways, now or in the future. Just lost revenue for a business who can't afford it.
mileshound is offline  
Old Apr 22, 20, 5:38 pm
  #14  
 
Join Date: Apr 2010
Location: Los Angeles
Programs: AA Exec Plat, DL Plat (but not for long)
Posts: 175
Originally Posted by jimmyz1 View Post
Super surprise today- a very nice lady from AA called me about my upcoming flight today- she stated that in addition to concierge key they are reaching out to executive plat people as well given the slow down in travel- amazing customer service- was able to tell me I could park at PHL for free which saved me a shuttle trip.
Anyone else experience the same thing??
This happened to a friend of mine who is also Executive Platinum. He is a promoter and had bought three tickets for entertainers from outside the country. The nice lady was reviewing his upcoming trips and recommended that he cancel the trips and call the Executive Platinum line to get it refunded afterwards. The airline then canceled the flight the next day and refuses to give him a refund and would only issue a credit. Now the entertainers are now back in Brazil and there is no chance of them ever using that credit. He was planning on waiting for the flight to be canceled until this nice lady called! Now he just gave money to AA and will get nothing in return.
KKinLA is offline  
Old Apr 28, 20, 3:11 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 11,232
Don't know where this goes, but I got a call today from a nice lady at AA asking how I was doing and what AA could do to help. I told her that extending status was a nice move. She also asked a few questions about future travel plans, both timing and location, it sounded like she was doing a survey as to where demand was more likely to pick up in the future.
Pickles is online now  

Thread Tools
Search this Thread
Search Engine: