Taste of concierge key??
Aug 9, 2020, 3:34 pm
#31
Join Date: Jun 2013
Location: FSD
Programs: AA CK, DL SM, UA PS, HH Diamond, Bonvoy Titanium , Hyatt Globalist, Global Entry, CLEAR
Posts: 457
Happened to me again this week.
Wednesday transiting DFW was met at the gate and thanked for flying and given gate number.
Today I was met at DFW and driven in a CK cart from my B gate to the C club for my 30 minute sit before the next flight. It was very nice, but I'd have made it to the club 10 minutes sooner using the Skytrain. People just don't move out of the way of the carts
First time I've actually been given a ride in the cart..
Nice gesture though.
Wednesday transiting DFW was met at the gate and thanked for flying and given gate number.
Today I was met at DFW and driven in a CK cart from my B gate to the C club for my 30 minute sit before the next flight. It was very nice, but I'd have made it to the club 10 minutes sooner using the Skytrain. People just don't move out of the way of the carts
First time I've actually been given a ride in the cart..
Nice gesture though.
Sep 18, 2020, 12:53 pm
#32
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Received a meet and greet at DFW recently with my name printed out on a clip board and offered a CK cart service for my connection.....very nice conversation with the premium services rep and just an impressive effort/action on the behalf of AA.
Sep 18, 2020, 5:06 pm
#33
Join Date: Mar 2016
Programs: AA-EXP
Posts: 615
The thing about this is that I am used to ignoring the people with tablets...knowing they are there for people with special needs or CK's that spend 4x my annual amount. It is likely that as a "lowly" EXP i may not even notice my name on a tablet if they decided to extend such a grand reception to me.
Sep 18, 2020, 5:42 pm
#34
Join Date: Jul 2003
Location: Washington DC
Posts: 1,357
Happened to me again this week.
Wednesday transiting DFW was met at the gate and thanked for flying and given gate number.
Today I was met at DFW and driven in a CK cart from my B gate to the C club for my 30 minute sit before the next flight. It was very nice, but I'd have made it to the club 10 minutes sooner using the Skytrain. People just don't move out of the way of the carts
First time I've actually been given a ride in the cart..
Nice gesture though.
Wednesday transiting DFW was met at the gate and thanked for flying and given gate number.
Today I was met at DFW and driven in a CK cart from my B gate to the C club for my 30 minute sit before the next flight. It was very nice, but I'd have made it to the club 10 minutes sooner using the Skytrain. People just don't move out of the way of the carts
First time I've actually been given a ride in the cart..
Nice gesture though.
Sep 18, 2020, 9:14 pm
#35
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 599
The thing about this is that I am used to ignoring the people with tablets...knowing they are there for people with special needs or CK's that spend 4x my annual amount. It is likely that as a "lowly" EXP i may not even notice my name on a tablet if they decided to extend such a grand reception to me.
Sep 18, 2020, 9:35 pm
#36
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
The thing about this is that I am used to ignoring the people with tablets...knowing they are there for people with special needs or CK's that spend 4x my annual amount. It is likely that as a "lowly" EXP i may not even notice my name on a tablet if they decided to extend such a grand reception to me.
Sep 19, 2020, 11:45 am
#38
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Sep 19, 2020, 1:54 pm
#39
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Thats quite contrary to my experiences with AA Premium Services over the years. I can think of one who really didn’t care and was pretty much absent during our interactions, a newer member of PS at Heathrow. Everyone else has been welcoming, attentive and helpful; one in particular is retiring from her position at LAX, and if I have occasion to use these services in the future, I’ll miss her.
Sep 19, 2020, 2:44 pm
#40
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Thats quite contrary to my experiences with AA Premium Services over the years. I can think of one who really didn’t care and was pretty much absent during our interactions, a newer member of PS at Heathrow. Everyone else has been welcoming, attentive and helpful; one in particular is retiring from her position at LAX, and if I have occasion to use these services in the future, I’ll miss her.
When AA offered F to Sydney, I must say that the contracted premium services agents there were incredibly caring and professional.
Sep 21, 2020, 9:47 am
#42
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,270
I’ll have to say the AA staff at HNL are absolute angels, and genuinely care. They have providing phone calls to anyone who could have gone into the AA lounge to ask if there is anything they can do. They mentioned CK travelers dwindled and they are meeting elites at the boarding gate to thank people for traveling and assist with any issues. Thumbs up to AA.
Sep 21, 2020, 1:34 pm
#43
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
I’ll have to say the AA staff at HNL are absolute angels, and genuinely care. They have providing phone calls to anyone who could have gone into the AA lounge to ask if there is anything they can do. They mentioned CK travelers dwindled and they are meeting elites at the boarding gate to thank people for traveling and assist with any issues. Thumbs up to AA.
Sep 21, 2020, 1:46 pm
#44
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
I had forgotten about the HNL AC staff....is neither JAL or AA trying to work together to re-open this lounge? Between the two airlines you’d think they could make something work.
Sep 21, 2020, 4:20 pm
#45
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Completely agree but to be fair, these are contracted employees not your truly typical AA ones.