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New Award Change and Miles Redeposit Fees 1 Jul 2020

New Award Change and Miles Redeposit Fees 1 Jul 2020

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Old Jul 5, 20, 8:38 am   -   Wikipost
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Waiving award reinstatement and change fees for award bookings — link

We’re giving you more flexibility with waived award reinstatement and change fees for awards booked by June 30, 2020.

For award travel ticketed on or after July 1, 2020 (note: policy has been revised, was originally supposed to take effect June 1, 2020), we’ll waive change and reinstatement fees when the change is made at least 60 days before travel. A new fee structure will apply to changes made with fewer than 60 days before travel:

Waiving award reinstatement and change fees for award bookings
We’re giving you more flexibility with waived award reinstatement and change fees for awards booked by May 31, 2020, for travel through September 30, 2020.

For award travel ticketed on or after June 1, 2020 (edit: now July 1, 2020), we’ll waive change and reinstatement fees when the change is made at least 60 days before travel. A new fee structure will apply to changes made with fewer than 60 days before travel:

Fees apply to each award ticket changed or reinstated.

Fees vary by elite status of the member using miles from their account and the number of days before departure of the first changed or canceled flight in the original trip.

Change made 60 days or more before travel
Executive Platinum: $0
Platinum Pro: $0
Platinum: $0
Gold: $0
Regular member: $0

At least 7 days, but fewer than 60 days before travel
Executive Platinum: $0
Platinum Pro: $50
Platinum: $75
Gold: $100
Regular member: $125

Fewer than 7 days before travel
Executive Platinum: $0
Platinum Pro: $75
Platinum: $100
Gold: $125
Regular member: $150

Fees apply to each award ticket changed or reinstated.

Fees vary by elite status of the member using miles from their account and the number of days before departure of the first changed or canceled flight in the original trip.
The flight award change / reinstatement fee will be waived for:
  • Members using more miles to purchase a higher cabin on the same flight(s).
  • Executive Platinum members using miles from their account, including for Web Special awards.
Previously, fees were only incurred for reinstatement, and changes (i.e. moving dates while keeping the same cities and award type) were permitted without a fee. The way I read this, that's ending... along with the reduced fees if you are changing/cancelling flights for more than one passenger... instead of $25 for each additional passenger, you pay the full fee. However, even reinstatements will be free for everyone as long as you change 60+ days out.

Fees apply to each award ticket changed or reinstated. (No discount for additional flyers on same award.)Fees vary by elite status of the member using miles from their account and the number of days before departure of the first changed or canceled flight in the original trip.

The flight award change / reinstatement fee will be waived for:
  • Members using more miles to purchase a higher cabin on the same flight(s).
  • Executive Platinum members using miles from their account, including for Web Special awards.
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Old May 5, 20, 8:21 pm
  #91  
 
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond
Posts: 1,150
Originally Posted by Desirees View Post
I read over this and the site and hoping you can help me clarify. So if I book award tickets for Jan now 2021 now - that means I fall under the covid 19 cancellation and can do so without penalty or fees. But if I book the same after June 1 - then I get charged the fees unless I cancel 60 days out?
this is the same basic question that I was asking earlier in this thread. I think the answer depends on when the tickets are actually issued, not when you book, since the language in the policy change specifies “ticketed” before/after June 1. This wouldn’t matter for most AA awards, but there can be a significant lag between booking and ticketing for partner awards.. If I’m misreading that, someone please let me know.
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Old May 10, 20, 9:44 pm
  #92  
 
Join Date: Apr 2013
Posts: 9
I'm confused by AA's wording on whether fees that will be charged for my flights if I cancel before May 31st. On January 23rd, I purchased two one way flights for my wife and myself using my miles for SFO-FCO on July 18th, and two one way flights for FCO-SFO using my wife's miles on August 20th. If I'm reading the AA.com requirements correctly the tickets don't qualify for no fee automatic reinstatement cancellation because the reservations are for more than one person. Per their policy for more than one person I would have to pay $175 for each trip, $350 total, to reinstate the miles if I cancel the trips. I do not have executive or any premier status with AA. Is this correct?

Canceling / reinstating flight awards

If your trip is not eligible for automatic reinstatement of your miles, contact Reservations for help with canceling your flight award reservation and requesting mileage reinstatement.
  • You can request to have your AAdvantage® mileage reinstated for a wholly unused AAdvantage® award if your reservation is canceled before departure and if the ticket has not expired.
  • The reinstatement fee is $150 per account for the first award ticket. Additional award tickets reinstated to the same account at the same time will have a $25 fee per ticket.
  • Cancellations of the original ticket purchased 2 or more days before departure will have up to 24 hours for a full ticket refund including mileage reinstatement.
  • If you cancel the ticket on aa.com, you must call Reservations to request the mileage reinstatement and pay the applicable award reinstatement fee.
  • This fee will be waived for Executive Platinum members using miles from their account, including for Web Special awards.
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Old May 12, 20, 10:54 pm
  #93  
 
Join Date: Oct 2009
Posts: 147
Web special reinstatement

The new AA policy states that, if I book an award ticket after June 1 for travel in 2021, I can cancel it more than 60 days out and get the miles reinstated without a fee. Does that also apply to web specials if I’m only Platinum and not Executive Platinum?
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Old May 23, 20, 3:36 pm
  #94  
 
Join Date: Apr 2013
Posts: 9
Originally Posted by bonchien View Post
I'm confused by AA's wording on whether fees that will be charged for my flights if I cancel before May 31st. On January 23rd, I purchased two one way flights for my wife and myself using my miles for SFO-FCO on July 18th, and two one way flights for FCO-SFO using my wife's miles on August 20th. If I'm reading the AA.com requirements correctly the tickets don't qualify for no fee automatic reinstatement cancellation because the reservations are for more than one person. Per their policy for more than one person I would have to pay $175 for each trip, $350 total, to reinstate the miles if I cancel the trips. I do not have executive or any premier status with AA. Is this correct?
Posting this follow up for others in the same situation. I called AA reservations yesterday and asked if I could cancel the trips without fees to get our miles and fees back. After the CSR put me on hold for a short time, she told me yes and cancelled our flights. The miles are back in our accounts today. Waiting on the fees to be credited back now.
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Old May 24, 20, 6:11 am
  #95  
 
Join Date: Jan 2010
Location: USA
Programs: AA, WN, DL, Hilton, Hyatt, SPG, Marriott, Priority Club
Posts: 620
Booked a F RT award DFW-HNL-DFW in early January for my spouse for July 10-24 travel. Two weeks ago, called AA, got agent on line in a couple minutes. He, without question canceled the flights. Points were back in my account within an hour. He said fees/tax would be credited back to my credit card. Now, I have yet to cancel the paid RT F ticket DFW-HNL-DFW booked at the same time for myself. We were booked on flight #123 which is canceled and moved to #5 (which last time I checked looked 75% full -distance seating?). So, will see how that goes when I call to cancel. Or if #5 gets canceled also because of continued Hawaii travel restrictions.
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Old May 25, 20, 12:16 pm
  #96  
 
Join Date: Jun 2011
Posts: 129
So for next April to Europe options to cancel award tickets?

Please confirm if I am weighing my options correctly. If I book to Dublin in May I will be under the old rule ie:$125 1st ticket, $25 second ticket but I retain the valuable option of being to cancel up to April. I am leaning to that option so I can make decision to cancel at last minute for a total fee of $150. If I book June 1 then I benefit from the no fee 60 days out but risk the virus vaccine issue being unresolved if I have to decide in Feb. 2021 (60 days before April flight). Then if I cancel within 60 days it is $125 fee for each ticket or $250 total. As I decide this week are my numbers correct and anyone else weighed the pros and cons of which fee penalty to risk? Thanks.
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Old May 25, 20, 2:20 pm
  #97  
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Join Date: Jan 2002
Posts: 41,274
I would think it feasible that you would be able to make in February, a reasonable assessment of whether to take the the trip in April . I would go with the booking in June and be able to cancel free of charge up until 60 days before departure
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Old May 26, 20, 9:57 am
  #98  
 
Join Date: May 2010
Posts: 798
Situation:

Used wife's AA account on Feb 5 to book award travel for wife end of June returning July. This nonstop on AA metal but probably operated by a regional carrier (MSP>>DCA) is no longer running, but the new itinerary has not yet been posted.

From what I gathered from AA.com, if I cancel these flights in her account then the miles will be redeposited for free, correct? What about the $11 or so fee charged ($5.50 each way), is that refunded? Is there any advantage to waiting before canceling?
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Old May 27, 20, 1:39 pm
  #99  
 
Join Date: Oct 2009
Posts: 147
The AA policy on redepositing miles for trips booked after June 1 is confusing to me.

Suppose I book an award ticket after June 1 for travel through AA.com with a leg on Iberia. AA's policy initially says that if you're EP, your miles will be automatically reinstated within 48 hours of canceling your trip online, and travel is on American Airlines flights only. Since I'm not EP and one leg is on Iberia, that won't apply to me.

AA's policy then says that if your trip is not eligible for automatic reinstatement of your miles, you can change or reinstate your miles by paying the applicable fee, depending on your status and how far in advance of the flight it is. So if I'm PL and it's more than 60 days out, there would be no fee to do that.

But does that the fact that one leg of my flight is not on American change that? Or does that matter only for automatic reinstatement?
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Old May 28, 20, 9:38 pm
  #100  
 
Join Date: Dec 2010
Programs: IHG Spire Ambassador, HHonors Diamond, Bonvoy gold. hold AA, UA, BA, AMEX, Citi
Posts: 1,681
Per TPG, does anyone know if this is fact or fiction? And does"changed" include cancel and re-deposit? Does not seem to be a definitive answer in this thread.

With these updates (which kick in June 1, 2020), AA will allow Web Special awards to be changed for free if you modify your itinerary 60 days or more before departure.
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Old May 29, 20, 9:19 am
  #101  
 
Join Date: Dec 2011
Location: BOS, BWI, DCA, IAD
Programs: American, Delta, JetBlue, United
Posts: 1,967
Originally Posted by tom_MN View Post
Situation:

Used wife's AA account on Feb 5 to book award travel for wife end of June returning July. This nonstop on AA metal but probably operated by a regional carrier (MSP>>DCA) is no longer running, but the new itinerary has not yet been posted.

From what I gathered from AA.com, if I cancel these flights in her account then the miles will be redeposited for free, correct? What about the $11 or so fee charged ($5.50 each way), is that refunded? Is there any advantage to waiting before canceling?
For the dates that I somewhat arbitrarily checked (25 June--1 July), AA is offering MSP-DCA award travel on one nonstop each way daily, as well as several one-stop options if your wife still wishes to make the trip. But if you cancel, your fees will be refunded to the original form of payment.

Last edited by JPG3392; May 29, 20 at 9:21 am Reason: Added reference to airports.
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Old May 29, 20, 3:07 pm
  #102  
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 5,072
There has been an extension for tickets booked by May 31 to June 30, for change fees. Does anyone know if this extension also wave the award redeposit fees? We know that this was clearly stated for tickets booked by May 31, but is this clear for award tickets booked by June 30?
Here is the new AA extension link:
Newsroom - American Airlines Providing More Flexibility for Customers in June - American Airlines Group, Inc.
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Old May 29, 20, 3:38 pm
  #103  
 
Join Date: Oct 2009
Posts: 147
Originally Posted by nk15 View Post
There has been an extension for tickets booked by May 31 to June 30, for change fees. Does anyone know if this extension also wave the award redeposit fees? We know that this was clearly stated for tickets booked by May 31, but is this clear for award tickets booked by June 30?
Here is the new AA extension link:
Newsroom - American Airlines Providing More Flexibility for Customers in June - American Airlines Group, Inc.

Per aa.com:

Waiving award reinstatement and change fees for award bookings

We’re giving you more flexibility with waived award reinstatement and change fees for awards booked by June 30, 2020, for travel through September 30, 2020.

If your trip is eligible, your miles will be automatically reinstated within 48 hours of canceling your trip online. For all other trips, contact Reservations to have your miles reinstated.

https://www.aa.com/i18n/aadvantage-p...ourawardtravel
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Old May 29, 20, 3:52 pm
  #104  
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 5,072
Originally Posted by avatexrs View Post

Per aa.com:

Waiving award reinstatement and change fees for award bookings

We’re giving you more flexibility with waived award reinstatement and change fees for awards booked by June 30, 2020, for travel through September 30, 2020.

If your trip is eligible, your miles will be automatically reinstated within 48 hours of canceling your trip online. For all other trips, contact Reservations to have your miles reinstated.

https://www.aa.com/i18n/aadvantage-p...ourawardtravel
Thanks, it is actually in this link here, hard to spot...
https://www.aa.com/i18n/aadvantage-p...am-updates.jsp
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Old May 29, 20, 9:43 pm
  #105  
 
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 919
For all intensive purposes, being a lowly General Member...what exactly is the difference between a Web Special and a Main Cabin award when the new change/reinstatement fee structure starts 6/1/20?

In regards to trips with change/cancel >60days - with the new 6/1/20 fee structure:
- is the general feeling that booking a sAAver fare is more favorable because you can change flights around and keep the "same price"
- whereas with a web special, even though you can cancel and rebook, with dynamic pricing, the Main Cabin price for an award ticket can skyrocket?

Correct me if I'm wrong but would a reasonable statement be:
- Unless you see a Web Special that is too good to pass up, just pony up for Main Cabin to maintain the flexibility of changes with no change in cost of miles.
- With Web Specials, even though there is no cancel fee for >60days of travel; this is only beneficial if you cancel and don't plan to travel but could be reasonably be fleeced of miles when you do need to rebook a trip? (Meaning you have to then potentially shell out more miles for a rebooking)

For some reason it's hard for me to process how the decision is made to book Web Special vs Main Cabin when the fee structure is essentially the same. Can someone explain it more simply to me?
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