Are (mileage award) web specials booked now still unchangeable / nonrefundable?
May 12, 2020, 12:15 pm
#31
Join Date: Jan 2013
Location: Washington, D.C.
Programs: Hyatt Globalist; AA Platinum Pro; Marriott Platinum
Posts: 71
On 3/31, I booked a Web Special to Santa Barbara for Aug. 12. With the waiver changes on Advantage awards, if I cancel today, will I have to pay the redeposit fee?
May 22, 2020, 4:59 pm
#32
Join Date: Mar 2015
Programs: AA Gold, Hilton Diamond, Hyatt Explorist, Marriott Gold
Posts: 161
Any updates/data points? It certainly seems like Web Special awards ticketed by May 31 for travel through Sept 30 should be eligible for a redeposit with no fee if cancelled under AA's COVID policy, but it would be nice to have evidence that AA is actually following that policy.
Last edited by JJ804; May 22, 2020 at 5:07 pm
May 22, 2020, 9:12 pm
#33
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
Any updates/data points? It certainly seems like Web Special awards ticketed by May 31 for travel through Sept 30 should be eligible for a redeposit with no fee if cancelled under AA's COVID policy, but it would be nice to have evidence that AA is actually following that policy.
May 27, 2020, 1:08 pm
#34
Join Date: Jun 2010
Location: Lubbock, TX
Programs: AAPlatinum, UA
Posts: 250
I was able to cancel two tickets purchased in January using Web Special Awards (5,000 miles each) from BUF to DFW for a flight next week....travelers are still overseas and I indicated that during the call; agent was super fast and said that no fees were going to be charged and the 10,000 miles posted today. Well done American Airlines! Now I'm booking with them happily two different trips with a little more confidence...
Aug 29, 2020, 3:22 pm
#35
Join Date: Mar 2016
Location: Washington DC
Programs: AA EXP IHG Diamond Marriott Gold Hilton Diamond
Posts: 151
I have a great Webspecial biz fare from MAD to HNL for next week. Of course, due to travel restrictions, I can't use this ticket. There has been a schedule change (2.5hr), airport change (transit DFW instead of JFK) and aircraft change. I am trying to change the date of the trip due to "involuntary changes." They are willing to move it a day or two but not rebook for later next year. I can cancel free of charge. Any future flight is 25K+ miles more. Any hope of getting an agent willing to change this to a later date at the same mileage?
Aug 29, 2020, 3:40 pm
#36
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
I have a great Webspecial biz fare from MAD to HNL for next week. Of course, due to travel restrictions, I can't use this ticket. There has been a schedule change (2.5hr), airport change (transit DFW instead of JFK) and aircraft change. I am trying to change the date of the trip due to "involuntary changes." They are willing to move it a day or two but not rebook for later next year. I can cancel free of charge. Any future flight is 25K+ miles more. Any hope of getting an agent willing to change this to a later date at the same mileage?
Aug 29, 2020, 9:53 pm
#37
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
No. U change ur dates and u have to pay the current mileage. Same as with a paid ticket.
I have a great Webspecial biz fare from MAD to HNL for next week. Of course, due to travel restrictions, I can't use this ticket. There has been a schedule change (2.5hr), airport change (transit DFW instead of JFK) and aircraft change. I am trying to change the date of the trip due to "involuntary changes." They are willing to move it a day or two but not rebook for later next year. I can cancel free of charge. Any future flight is 25K+ miles more. Any hope of getting an agent willing to change this to a later date at the same mileage?
Aug 30, 2020, 10:48 am
#38
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,314
Aren’t web specials canceellable (with miles redeposited) for no fee if it’s more than 60 days out from travel, just like regular awards? Cancellation fees for web specials follow the chart for regular award tickets don’t they?
Aug 31, 2020, 10:03 am
#40
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Under the current rules until 9/8 you can cancel any time. I had a web special J award and canceled a week out online, miles were redeposited within a couple of hours and my card was refunded instantly.
Aug 31, 2020, 11:23 am
#41
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,314
Correct, and after 9/8, you can cancel up to 60 days ahead for free, is my assertion. But since it's not spelled out on AA.com, I'm inferring it from the award redeposit fee chart.
Aug 31, 2020, 2:27 pm
#42
Join Date: Apr 2011
Posts: 188
Just modified again that you can change any flight purchased before 12/31/2020 including all award tickets.
Also: with the new "no change fees" rule it states it applies to AAdvantage award tickets as well but doesn't clarify if Web Specials are included. I would think per the wording, you now do not have to pay any sort of change fee on any AAdvantage ticket.
Also: with the new "no change fees" rule it states it applies to AAdvantage award tickets as well but doesn't clarify if Web Specials are included. I would think per the wording, you now do not have to pay any sort of change fee on any AAdvantage ticket.
Sep 29, 2020, 6:59 pm
#43
Join Date: Feb 2011
Location: SCE, GRU
Programs: UA MP Premier Gold (Life), Hyatt Explorer, Various other hotel FS pgms
Posts: 195
Wishful thinking?
Oct 3, 2020, 7:19 pm
#45
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
What you still can’t do is change a web special, as in, change dates on the same ticket. It doesn’t really matter though because you can just cancel and rebook something else.