First Leg Canceled Second Not
Mar 29, 2020, 6:37 am
#1
Original Poster
Join Date: Nov 2010
Location: PHL
Posts: 54
First Leg Canceled Second Not
My SO is in China. She had a flight booked with AA and is traveling Monday.
JAL 828 DLC-NRT
AA 60 NRT-DFW
JAL canceled their flight and no other DLC-NRT options.
Will AA issue a full refund?
JAL 828 DLC-NRT
AA 60 NRT-DFW
JAL canceled their flight and no other DLC-NRT options.
Will AA issue a full refund?
Mar 29, 2020, 6:52 am
#2
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
I don't know the answer, but am interested in other's replies as I have a friend with BA flights and BA flight numbers (not codeshares) in May that was purchased through AA and am curious what happens if they are cancelled or changed. With all AA flights you would be entitled to a refund, and I'm guessing that would be the case for an itinerary booked through AA that had a cancelled flights or significant changes to non-AA flights that are part of that itinerary. But that's a guess so would welcome info from someone with better knowledge and/or actual experience. While I fly lots of CIrPac and RTW tickets that include multiple airlines, the T&C of those tickets are detailed with regard to cancellation and change fees, or lack thereof, which is quite nice as they are fairly flexible; but undoubtedly much different fare rules than a one way or RT multi-carrier ticket.
Mar 29, 2020, 7:17 am
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Yes, AA will issue a refund. She may try doing this online, but will likely have to call in.
Before cancelling, does she still wish to travel? If so, she should do the research on alternatives and have those in hand in the (increasingly unlikely) possibility that AA will rebook.
Before cancelling, does she still wish to travel? If so, she should do the research on alternatives and have those in hand in the (increasingly unlikely) possibility that AA will rebook.