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Coronavirus Reduced Inflight Food and Beverage Restrictions Fri 27 Mar 2020

Coronavirus Reduced Inflight Food and Beverage Restrictions Fri 27 Mar 2020

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Old Mar 26, 20, 1:45 pm   -   Wikipost
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Temporary changes include scaled back food and beverage service, closing additional Admirals Club lounges, maximizing social distancing on aircraft, and short-term suspension of checked pets

FORT WORTH, Texas — American Airlines is making several changes in service and policies as it continues to respond to coronavirus (COVID-19) and its impact on customers. These changes include temporarily closing more Admirals Club lounges, reducing flight attendant-customer interaction and maximizing space between customers on aircraft.

Reduced food and beverage service — link

To further provide for social distancing and minimal contact between flight attendants and customers, American will offer limited food and beverage options from March 27 through April 30. The reduced service will be based on flight length and destination. Full service will resume once the COVID-19 situation has stabilized. American is exploring and expects to make bottled water and snacks available at the gate in the near future.

For all flights shorter than 2,200 miles (typically less than 4 1/2 hours):

  • Alcohol will not be available in Main Cabin. Alcohol will be available on request in first class.
  • Beverages available on request and limited to water, canned beverages or juice.
  • No snacks or food for purchase will be served.
  • Meals will not be offered in first class.

For all flights longer than 2,200 miles (typically more than 4 1/2 hours), including transcontinental and flights to Hawaii:

  • Alcohol will not be served in Main Cabin and Main Cabin Extra except on long-haul international flights. Alcohol will be available in first class.
  • Other Main Cabin beverages will be served as usual.
  • No snacks or food for purchase will be served. Main Cabin meals will be served on long-haul international flights.
  • First and business class meals will be served on one tray versus in courses.
American will also suspend predeparture beverage service on all flights.

"Our flight attendants spend the most time with our customers and play a critical role in ensuring the safety and well-being of our customers," said Jill Surdek, Senior Vice President of Flight Service. "As a result of working with our flight attendant team and the Association of Professional Flight Attendants, we are taking these necessary steps today and will continue to update our policies in response to guidance from the CDC."

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Old Mar 24, 20, 7:11 pm
  #1  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
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Exclamation Coronavirus Reduced Inflight Food and Beverage Restrictions Fri 27 Mar 2020

Temporary changes include scaled back food and beverage service, closing additional Admirals Club lounges, maximizing social distancing on aircraft, and short-term suspension of checked pets.

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Last edited by JDiver; Mar 26, 20 at 9:47 pm Reason: Move information to Wikipost
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Old Mar 25, 20, 8:31 am
  #2  
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I would think that for F paxs during the interim couldn't AA just hand out a boxed cold meal wrapped in plastic? FAs would not need to touch any food article.
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Old Mar 26, 20, 1:57 pm
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AA email re: changes to onboard services during COVID-19

I’m not sure if there’s a better place to post so mods please feel free to merge if I missed it. Just received a couple of these emails for flights in the next week...

March 26, 2020

Hi <geckoflyer>,

American Airlines is making several changes in service and policies as it continues to respond to coronavirus (COVID-19). These changes include reducing flight attendant-customer interaction. To further provide for social distancing and minimal contact between flight attendants and customers, American will offer limited food and beverage options from March 27 through April 30.

The reduced service will discontinue all existing pre-order meals on flights beginning March 27. We see that you have pre-ordered a meal on your upcoming flight. With our reduced meal offerings, we will not able to fulfill this order at this time. We apologize for the inconvenience.

Travel date: Friday, April 03, 2020

Flight number: 7

Record locator: PNRPNR

The safety and well-being of our customers and team members remains our highest priority. American is in contact with U.S. and international authorities, as well as public health officials, and we continue to coordinate with them on all required health- and safety-related measures regarding coronavirus (COVID-19).

If you need to change your travel plans, visit aa.com.

Thank you for flying American Airlines.
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Old Mar 26, 20, 2:38 pm
  #4  
 
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My flight on April 10 has not be cancelled yet PHL to TPA. I don’t. Want to travel to Florida just when the virus will be ramping up down there. I wonder if this change of service to my purchased first class ticket would help me get a refund? I know, the only way I’ll know will be to call but was just wondering out loud as it were.
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Old Mar 26, 20, 8:51 pm
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Just shut the damned thing down if you can't serve beverages to all. This is the most assinine thing to see posted ever.
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Old Mar 27, 20, 1:39 am
  #6  
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Originally Posted by IzzyL View Post
My flight on April 10 has not be cancelled yet PHL to TPA. I don’t. Want to travel to Florida just when the virus will be ramping up down there. I wonder if this change of service to my purchased first class ticket would help me get a refund? I know, the only way I’ll know will be to call but was just wondering out loud as it were.
I would argue this is not the first class experience they were advertising when you purchased the ticket
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Last edited by mvoight; Mar 27, 20 at 5:57 pm
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Old Mar 27, 20, 5:47 pm
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Any reports from the new changes today? If I’m in FC I take it I can still request an adult beverage once in-flight?
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Old Yesterday, 10:10 am
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Originally Posted by mvoight View Post
I would argue this is not the first class experience they were advertising when you purchased the ticket
please advise, this was to be my strategy in a week
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Old Yesterday, 12:18 pm
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It doesn’t matter what was offered when one purchased a ticket. The novel Coronavirus SARS-CoV-2 / COVID-19 pandemic fits the definition of force majeure per the Conditions of Carriage. The current policy states one may request beverages in First Class. But the catering loads will determine what’s on offer.
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