Mar 26, 2020, 9:45 pm
Last edit by: UAPremierGuy
As of 9/21:
Flights under 900 miles
Flights over 2,200 miles* / over 4.5 hours
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Flights under 900 miles
- Water, canned drinks and juice by request only
- No snacks, alcohol or food available in the Main Cabin
- Alcohol available in First by request only
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- No snacks, alcohol or food for purchase
- Water, canned drinks and juice by request only
In First:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.*
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- Drinks, including alcohol, by request only
- No drinks served before departure
Flights over 2,200 miles* / over 4.5 hours
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- No snacks or food for purchase
- No alcohol or meals except on long-haul international flights
In First and Business:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- Meals served on one tray, not in courses**
- No drinks served before departure
- Alcohol will be available
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes
May 19, 2020, 10:51 am
#121
Join Date: Aug 2011
Location: DCA/CLT/HKG
Programs: AA EXP (Former US CP)
Posts: 731
Good. Thank you for keeping the pressure on AA to get their act together.
I have no immediate plans to fly AA and if AA surveys me as to why, I will be telling them that food and beverage cutbacks are one reason why I am in no rush to get back in the air. They probably don't much care but they should. I have very broad discretion as to how to travel, even for business trips. As long as I get to my client's sites when they need me to be there, they do not care whether I fly, drive, or walk or how early I arrive. When AA's service standards make it more appealing to drive 600 miles as opposed to fly, that's a problem.
I have no immediate plans to fly AA and if AA surveys me as to why, I will be telling them that food and beverage cutbacks are one reason why I am in no rush to get back in the air. They probably don't much care but they should. I have very broad discretion as to how to travel, even for business trips. As long as I get to my client's sites when they need me to be there, they do not care whether I fly, drive, or walk or how early I arrive. When AA's service standards make it more appealing to drive 600 miles as opposed to fly, that's a problem.
In addition to my apology please know I have documented your complaints. I have made your comments available to the appropriate management personnel for internal review and to serve as a focus of discussion on how to better serve our customers in the future. You have given us the opportunity to improve, and we assure you we will do our best to do just that.
We appreciate your business and look forward to welcoming you onboard soon.
May 19, 2020, 3:40 pm
#123
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
May 19, 2020, 4:07 pm
#124
Join Date: Mar 2014
Programs: Choice Hotels
Posts: 762
I have been bringing a quart Ziploc bag full of mini bottles through security with me with no problems. I just wish I could find tonic water in the terminal somewhere. I've been doing a lot of rum and diet Pepsi and tequila and diet mountain dew.
May 19, 2020, 4:57 pm
#125
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Response I just got:Fulfilling our customers' expectations remains a high priority for us and I am sorry this wasn't your experience on today's flight.
In addition to my apology please know I have documented your complaints. I have made your comments available to the appropriate management personnel for internal review and to serve as a focus of discussion on how to better serve our customers in the future. You have given us the opportunity to improve, and we assure you we will do our best to do just that.
We appreciate your business and look forward to welcoming you onboard soon.
In addition to my apology please know I have documented your complaints. I have made your comments available to the appropriate management personnel for internal review and to serve as a focus of discussion on how to better serve our customers in the future. You have given us the opportunity to improve, and we assure you we will do our best to do just that.
We appreciate your business and look forward to welcoming you onboard soon.
May 20, 2020, 2:54 am
#126
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Pro tip: if you want water in the flight attendant refuses to offer it, tell them you need to take a medication for your blood pressure, they don’t want to have to have a medical diversion, and should oblige.
May 20, 2020, 10:48 am
#127
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,382
Are FAs really refusing a plastic cup of water to pax? I've experienced a couple of "no service" announcements, but upon personal request, a beverage was always provided (granted, this was in domestic F).
May 20, 2020, 11:19 am
#128
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
The "No service" announcement is part of the standard "onboard greeting" now. But yes some FAs are refusing any service. Some will hand out large bottles of water as PDBs or if requesting water. The ones that refuse service in F seem to have no problem handing out cc applications.
May 20, 2020, 12:03 pm
#129
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
The "No service" announcement is part of the standard "onboard greeting" now. But yes some FAs are refusing any service. Some will hand out large bottles of water as PDBs or if requesting water. The ones that refuse service in F seem to have no problem handing out cc applications.
On both domestic and international flights, U.S. airlines must provide passengers with food and water no later than two hours after the tarmac delay begins.
May 20, 2020, 6:08 pm
#130
Join Date: Sep 2005
Location: Dallas
Programs: AA Executive Platinum
Posts: 591
In the DOT's tarmac delay rules there is a line that states:
Perhaps the DOT needs to apply a similar limit as that to the air now as well. It's pretty unreasonable to provide passengers with absolutely nothing, not even water for hours on end. If it isn't acceptable on the ground then it certainly isn't once in the air either.
Perhaps the DOT needs to apply a similar limit as that to the air now as well. It's pretty unreasonable to provide passengers with absolutely nothing, not even water for hours on end. If it isn't acceptable on the ground then it certainly isn't once in the air either.
May 20, 2020, 8:23 pm
#131
Join Date: Mar 2014
Programs: Choice Hotels
Posts: 762
May 21, 2020, 3:27 am
#132
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
And thanks for sharing your trip report of the F&B service. Seems like it is much better than nothing and some folks are trying to make it as good as the circumstances allow!
May 21, 2020, 7:55 am
#133
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Did they really have self-serve wine in the snack bar section? Never seen that before on AA flights, and surprised if they do given the current COVID situation.
And thanks for sharing your trip report of the F&B service. Seems like it is much better than nothing and some folks are trying to make it as good as the circumstances allow!
And thanks for sharing your trip report of the F&B service. Seems like it is much better than nothing and some folks are trying to make it as good as the circumstances allow!
May 21, 2020, 11:38 am
#134
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Maybe Barclays will respond to the shaming by eliminating in flight pitches and refusing to pay FA a commission for any apps still in circulation. Must minimize risk!
May 22, 2020, 7:37 am
#135
Join Date: Nov 2009
Location: DTW
Programs: AA Exec Plt , Marriott Ambassador
Posts: 592
Having a hard time understanding why people are allowing FA's to get away with the no service b/s. AA's website clearly states online that you can get any drink you want in F on a request basis and in Y it's water, juice or canned beverages, again on request. If you want a drink, ring your call button or go to the galley and ask for it. If they give you grief, like I mentioned happened to me on one of my flights last week, ask them to explain their refusal to provide service vs. AA's website that specifically allows for it if asked. Flying tomorrow and will have that portion of AA's website ready to go if needed.
My wife even went as far last week as purchasing wifi, messaging the AA twitter team "to explain to Dawn on flight XXX that yes, she was to serve a drink if asked for one." They replied back that unless it was deemed to be unsafe to move around the cabin, my wife was correct. Surprisingly, the FA didn't leverage the unsafe to move about the cabin comment and did get my wife her wine. AA even refunded the wifi
My wife even went as far last week as purchasing wifi, messaging the AA twitter team "to explain to Dawn on flight XXX that yes, she was to serve a drink if asked for one." They replied back that unless it was deemed to be unsafe to move around the cabin, my wife was correct. Surprisingly, the FA didn't leverage the unsafe to move about the cabin comment and did get my wife her wine. AA even refunded the wifi