Mar 26, 2020, 9:45 pm
Last edit by: UAPremierGuy
As of 9/21:
Flights under 900 miles
Flights over 2,200 miles* / over 4.5 hours
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Flights under 900 miles
- Water, canned drinks and juice by request only
- No snacks, alcohol or food available in the Main Cabin
- Alcohol available in First by request only
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- No snacks, alcohol or food for purchase
- Water, canned drinks and juice by request only
In First:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.*
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- Drinks, including alcohol, by request only
- No drinks served before departure
Flights over 2,200 miles* / over 4.5 hours
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- No snacks or food for purchase
- No alcohol or meals except on long-haul international flights
In First and Business:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- Meals served on one tray, not in courses**
- No drinks served before departure
- Alcohol will be available
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes
Mar 26, 2021, 11:04 am
#2236
Join Date: Aug 2015
Location: CLE
Programs: UA, AA Plat Pro, DL, Marriott Platinum
Posts: 477
During the pandemic, DFW/ORD city pair became a "Beverage Service" flight rather than "Refreshments" flight. Is this something that is likely to change, or will AA continue to follow their sub-900 mile rule going forward? Thoughts?
Mar 26, 2021, 11:08 am
#2237
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Everything at this moment for the return of the specific city pair exception would be pure speculation.
Mar 26, 2021, 12:11 pm
#2238
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
Proactive beverage service the other day on my LAS-PHX flight was extremely appreciated. Doubles of minis were even served for those who requested mixed drinks. This proactive service earned the FA a well-deserved AApplause certificate.
Contrast that with my connecting (and longer) PHX-GJT flight on Skyworst where I had to pretend that I was Oliver Twist and go up to the galley and ask from a drink when it became apparent that there was going to be no service on this flight. So sick of these Skyworst flights.
Contrast that with my connecting (and longer) PHX-GJT flight on Skyworst where I had to pretend that I was Oliver Twist and go up to the galley and ask from a drink when it became apparent that there was going to be no service on this flight. So sick of these Skyworst flights.
Mar 27, 2021, 7:15 am
#2239
Join Date: Aug 2011
Location: DCA/CLT/HKG
Programs: AA EXP (Former US CP)
Posts: 731
Delta is resuming a modified service on 14 April. Apologies if this was posted above...
Soda choices will be Coke, Diet Coke, Sprite, and Ginger Ale, and will be offered via mini-cans. Juice, Mixers, Water, Tea, Coffee will also be available, as will ice upon request. Alcohol and headphone sales will also resume, and it looks like they will be offering a new pre-mixed canned Margarita and Old Fashioned by some Atlanta-based company. Snack selections will include Cliff Bars, Goldfish, Almonds, and Biscoff.
Given that UA has (and never stopped) full non-alcoholic beverage service, AA is going to have no choice but to resume full service...
Soda choices will be Coke, Diet Coke, Sprite, and Ginger Ale, and will be offered via mini-cans. Juice, Mixers, Water, Tea, Coffee will also be available, as will ice upon request. Alcohol and headphone sales will also resume, and it looks like they will be offering a new pre-mixed canned Margarita and Old Fashioned by some Atlanta-based company. Snack selections will include Cliff Bars, Goldfish, Almonds, and Biscoff.
Given that UA has (and never stopped) full non-alcoholic beverage service, AA is going to have no choice but to resume full service...
Mar 27, 2021, 7:17 am
#2240
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Delta is resuming a modified service on 14 April. Apologies if this was posted above...
Soda choices will be Coke, Diet Coke, Sprite, and Ginger Ale, and will be offered via mini-cans. Juice, Mixers, Water, Tea, Coffee will also be available, as will ice upon request. Alcohol and headphone sales will also resume, and it looks like they will be offering a new pre-mixed canned Margarita and Old Fashioned by some Atlanta-based company. Snack selections will include Cliff Bars, Goldfish, Almonds, and Biscoff.
Given that UA has (and never stopped) full non-alcoholic beverage service, AA is going to have no choice but to resume full service...
Soda choices will be Coke, Diet Coke, Sprite, and Ginger Ale, and will be offered via mini-cans. Juice, Mixers, Water, Tea, Coffee will also be available, as will ice upon request. Alcohol and headphone sales will also resume, and it looks like they will be offering a new pre-mixed canned Margarita and Old Fashioned by some Atlanta-based company. Snack selections will include Cliff Bars, Goldfish, Almonds, and Biscoff.
Given that UA has (and never stopped) full non-alcoholic beverage service, AA is going to have no choice but to resume full service...
Mar 27, 2021, 8:18 am
#2241
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
Delta is resuming a modified service on 14 April. Apologies if this was posted above...
Soda choices will be Coke, Diet Coke, Sprite, and Ginger Ale, and will be offered via mini-cans. Juice, Mixers, Water, Tea, Coffee will also be available, as will ice upon request. Alcohol and headphone sales will also resume, and it looks like they will be offering a new pre-mixed canned Margarita and Old Fashioned by some Atlanta-based company. Snack selections will include Cliff Bars, Goldfish, Almonds, and Biscoff.
Given that UA has (and never stopped) full non-alcoholic beverage service, AA is going to have no choice but to resume full service...
Soda choices will be Coke, Diet Coke, Sprite, and Ginger Ale, and will be offered via mini-cans. Juice, Mixers, Water, Tea, Coffee will also be available, as will ice upon request. Alcohol and headphone sales will also resume, and it looks like they will be offering a new pre-mixed canned Margarita and Old Fashioned by some Atlanta-based company. Snack selections will include Cliff Bars, Goldfish, Almonds, and Biscoff.
Given that UA has (and never stopped) full non-alcoholic beverage service, AA is going to have no choice but to resume full service...
Mar 27, 2021, 8:31 am
#2242
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
I assume this change or DL is for Y not F. No AA never officially stopped F beverage service but there was a time from the May to July time frame last year some FAs were refusing any service, even on request. That seems to have ceased, presumably AA has advised that beverages in F are on request but most FAs realize that people in F are going to want a beverage, particularly if food is served, so they just do the service as before. All food was also suspended (other flights over 2.2K miles) for a short period of time in F but AA came back fairly quick with sandwiches/cheese plates on flights between 900 and 2,200 miles.
It should be interesting what AA does for Y. My hunch is that we see something like a cart beverage service of non alcoholic drinks on flights of 900 or more and possibly just that tiny bottle of water on shorter flights. Maybe BOB on flights longer than 900 miles.
It should be interesting what AA does for Y. My hunch is that we see something like a cart beverage service of non alcoholic drinks on flights of 900 or more and possibly just that tiny bottle of water on shorter flights. Maybe BOB on flights longer than 900 miles.
Mar 27, 2021, 10:47 am
#2243
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
With this news, AA should be able to resume most cabin service. They have to be leaving lots of revenue on the table by not selling alcohol in Y. Especially with all the leisure travelers on cheap fares.
https://onemileatatime.com/american-...unding-planes/
https://onemileatatime.com/american-...unding-planes/
Mar 27, 2021, 12:17 pm
#2244
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
With this news, AA should be able to resume most cabin service. They have to be leaving lots of revenue on the table by not selling alcohol in Y. Especially with all the leisure travelers on cheap fares.
https://onemileatatime.com/american-...unding-planes/
https://onemileatatime.com/american-...unding-planes/
-FlyerBeek
Mar 27, 2021, 1:19 pm
#2245
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
In the lazy FA lying so they won't have to do their job department flew MIA/CLT on the 772 just now. About 30 minutes into flight no FAs are visible. So I go into the galley where a FA is eating her lunch and she's not very happy I interrupted her. I ask if there's going to be a beverage service in F. She claims not on flights under 900 miles. I ask if I can request an alcoholic drink. No AA doesn't allow alcohol drinks in BOTH cabins on flights less than 900 miles. When I point out that I fly this route nearly once a week almost always in F (and often paid F might I add) a full beverage service is offered. Said FA tells me that's because most FAs are violating corporate policy. But she can get me some water "if I really need it." Yes I do with ice.
I guess I could write a complaint for what good it would do. Maybe I'll have better luck on my connection .
I guess I could write a complaint for what good it would do. Maybe I'll have better luck on my connection .
Mar 27, 2021, 1:41 pm
#2246
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
I don't really see the connection between ungrounding aircraft and a resumption of normal main cabin service. While AA is perfect happy with packing a dense narrowbody full of pax, there's still going to be incredible pushback from the FAs for resuming anything resembling pre-COVID service levels.
-FlyerBeek
-FlyerBeek
Mar 27, 2021, 2:03 pm
#2248
Join Date: Nov 2009
Location: DTW
Programs: AA Exec Plt , Marriott Ambassador
Posts: 592
In the lazy FA lying so they won't have to do their job department flew MIA/CLT on the 772 just now. About 30 minutes into flight no FAs are visible. So I go into the galley where a FA is eating her lunch and she's not very happy I interrupted her. I ask if there's going to be a beverage service in F. She claims not on flights under 900 miles. I ask if I can request an alcoholic drink. No AA doesn't allow alcohol drinks in BOTH cabins on flights less than 900 miles. When I point out that I fly this route nearly once a week almost always in F (and often paid F might I add) a full beverage service is offered. Said FA tells me that's because most FAs are violating corporate policy. But she can get me some water "if I really need it." Yes I do with ice.
I guess I could write a complaint for what good it would do. Maybe I'll have better luck on my connection .
I guess I could write a complaint for what good it would do. Maybe I'll have better luck on my connection .
Mar 27, 2021, 2:07 pm
#2249
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
In the lazy FA lying so they won't have to do their job department flew MIA/CLT on the 772 just now. About 30 minutes into flight no FAs are visible. So I go into the galley where a FA is eating her lunch and she's not very happy I interrupted her. I ask if there's going to be a beverage service in F. She claims not on flights under 900 miles. I ask if I can request an alcoholic drink. No AA doesn't allow alcohol drinks in BOTH cabins on flights less than 900 miles. When I point out that I fly this route nearly once a week almost always in F (and often paid F might I add) a full beverage service is offered. Said FA tells me that's because most FAs are violating corporate policy. But she can get me some water "if I really need it."
Sounds about right. I was flying MIA-DCA in paid (discounted) F last month. FA absolutely refused to do any alcohol service in F. He said "when the drinks come out the masks stay down, so I'm not doing it." Not even worth my time any more to send in a complaint. Management doesn't care. -FlyerBeek
Mar 27, 2021, 2:07 pm
#2250
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
You really should. They're listening better these days. I had an issue with a gate agent at LAS last month and sent in a complaint... someone called me a day or two later and took it seriously.