Last edit by: UAPremierGuy
As of 9/21:
Flights under 900 miles
Flights over 2,200 miles* / over 4.5 hours
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Flights under 900 miles
- Water, canned drinks and juice by request only
- No snacks, alcohol or food available in the Main Cabin
- Alcohol available in First by request only
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- No snacks, alcohol or food for purchase
- Water, canned drinks and juice by request only
In First:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.*
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- Drinks, including alcohol, by request only
- No drinks served before departure
Flights over 2,200 miles* / over 4.5 hours
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- No snacks or food for purchase
- No alcohol or meals except on long-haul international flights
In First and Business:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- Meals served on one tray, not in courses**
- No drinks served before departure
- Alcohol will be available
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes
#1501
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#1502
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That looks awful, and I bet it's a lot of senior FAs not caring at all. This is a hey day for them. Survived furlough and onboard service (never monitored) at all time lows. I hope very single non-compliant FA gets reported on here. If they're banning pax for not following the rules, FAs need to be identified by the company for not following policy.
#1503
Join Date: Apr 2006
Location: ASE
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That looks awful, and I bet it's a lot of senior FAs not caring at all. This is a hey day for them. Survived furlough and onboard service (never monitored) at all time lows. I hope very single non-compliant FA gets reported on here. If they're banning pax for not following the rules, FAs need to be identified by the company for not following policy.
#1504
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Your point is completely valid but sadly, unless it is coming from a CK or EXP, AA doesn't really care. To my understanding, AA is very good tracking complaints from lower tier members and after a while, they will pretty much start sending them canned responses even if the passengers filed a legitimate complaint. I don't agree with this policy, but we can't expect better from an airline that has been plagued by worst-in-class "leaders" like Doug Parker.
#1505
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#1506
Join Date: Jun 2018
Programs: AA PPro
Posts: 631
I definitely think it was mis-plated in terms of presentation, but it was also still ice cold in the middle. Quite sad since pasta is normally the "safe" choice on planes.
#1507
Join Date: Dec 2018
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#1508
Join Date: Nov 2017
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On more bright-sided news, I flew MIA-MCO the other day (aside from the gate agent trying to be sneeky by removing me off the upgrade list and clearing all nonrevs into first before I called her out for it). During boarding, our FA came by saying the flight would be too short for him to do a drink service in the air, so if we wanted anything to drink, he offered to serve it to us on the ground. So basically, a PDB... I forgot those existed
#1509
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Location: MCO
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Posts: 12,809
On more bright-sided news, I flew MIA-MCO the other day (aside from the gate agent trying to be sneeky by removing me off the upgrade list and clearing all nonrevs into first before I called her out for it). During boarding, our FA came by saying the flight would be too short for him to do a drink service in the air, so if we wanted anything to drink, he offered to serve it to us on the ground. So basically, a PDB... I forgot those existed
#1511
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Join Date: Dec 2004
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On more bright-sided news, I flew MIA-MCO the other day (aside from the gate agent trying to be sneeky by removing me off the upgrade list and clearing all nonrevs into first before I called her out for it). During boarding, our FA came by saying the flight would be too short for him to do a drink service in the air, so if we wanted anything to drink, he offered to serve it to us on the ground. So basically, a PDB... I forgot those existed
#1512
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,355
God, MIA is such a horrible hub. The service has been so pathetic IME relative to other hubs. As far as the MCO-MIA route, I flew this pre-pandemic and received a PDB, and a drink AND refill in the air, plus a snack basket passing. But it sure seems laziness prevails and is accepted these days "because of COVID."
#1513
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God, MIA is such a horrible hub. The service has been so pathetic IME relative to other hubs. As far as the MCO-MIA route, I flew this pre-pandemic and received a PDB, and a drink AND refill in the air, plus a snack basket passing. But it sure seems laziness prevails and is accepted these days "because of COVID."
#1515
Join Date: Mar 2011
Location: BNA/LAX/BWI/SZX/SIN
Posts: 649
Lax-jfk on AA 4, 9pm departure. Website says only a snack is catered, but a full meal on a single tray was offered. Crew was wonderful on lax-jfk -, much better than the surly crew we met on the jfk-mia flight we took right after.