Mar 26, 2020, 9:45 pm
Last edit by: UAPremierGuy
As of 9/21:
Flights under 900 miles
Flights over 2,200 miles* / over 4.5 hours
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Flights under 900 miles
- Water, canned drinks and juice by request only
- No snacks, alcohol or food available in the Main Cabin
- Alcohol available in First by request only
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- No snacks, alcohol or food for purchase
- Water, canned drinks and juice by request only
In First:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.*
- Complimentary pretzels or Biscoff cookies and bottled water during boarding*
- Drinks, including alcohol, by request only
- No drinks served before departure
Flights over 2,200 miles* / over 4.5 hours
In the Main Cabin – includes Premium Economy and Main Cabin Extra
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- No snacks or food for purchase
- No alcohol or meals except on long-haul international flights
In First and Business:
- Complimentary fresh snacks on flights departing between 5 a.m. and 9 p.m.
- Complimentary pretzels or Biscoff cookies and water, canned drinks or juice during the flight
- Meals served on one tray, not in courses**
- No drinks served before departure
- Alcohol will be available
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
cmd320 notation (unofficial): the 2,200mi + section for F and J is a bit misleading. Domestic flights within the continental US other than premium transcons (JFK-LAX/SFO, MIA-LAX on 77W) do not receive a full meal and instead only see a sandwich/fruit and cheese plate.
fly747first notation (official) MIA LAX on 772 receives full meal and amenities as Flagship Business except for lounge access
Coronavirus Reduced Inflight Food and Beverage Restrictions as of 03/2020 and changes
May 22, 2020, 7:53 am
#137
Join Date: Dec 2009
Location: CHA/TYS
Programs: The Mac Daddy of Heimlich County (and low-ball status)
Posts: 2,868
start disputing portions of the fare with your bank for services not rendered and I bet they start paying attention. AA needs all the money they can get right now. Even if it doesn't work, worth a shot
May 22, 2020, 8:16 am
#138
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
My wife even went as far last week as purchasing wifi, messaging the AA twitter team "to explain to Dawn on flight XXX that yes, she was to serve a drink if asked for one." They replied back that unless it was deemed to be unsafe to move around the cabin, my wife was correct. Surprisingly, the FA didn't leverage the unsafe to move about the cabin comment and did get my wife her wine. AA even refunded the wifi 
May 22, 2020, 8:22 am
#139
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,005
May 22, 2020, 11:06 am
#140
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
The F FA I had the other day CLT/MIA treated us like we were leopards with oozing sores. 2 F paxs asked for something and were told to go pound sand. This woman was just downright nasty. If one is so pissed they have to work please quit your job. OTH last night with a 2 hour delay the booze flowed all the way to ORD. The F FA even asked the Captain hold the replacement plane to ensure F catering was transferred.
May 22, 2020, 11:13 am
#141
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
May 23, 2020, 11:15 am
#142
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Multiple F flights recently. Getting any beverages or alcohol was an act of congress on almost every flight.
MSY-ORD: FA came around and offered water. Upon ordering alcohol, said "we're not serving it anymore." Seatmate and I referenced AA policy regarding alcohol in F and showed her AA website. Said she'd go "check with other FAs in the back." Came back 10 min later and said, "we're gonna make an exception and do it." Received three rounds of drinks, with the second and third rounds offered proactively.
ORD-BNA: immediately upon departure, FAs stood in galley and emptied a bunch of minis into a plastic trash bag. Asked FAs for service and was told "no alcohol was catered." Mentioned a can of Bud Light I saw them throwing into a trash bag and tune immediately changed. FA said she'd go "check if some was catered in the back" (however there was no rear galley as we were on a CRJ-700). FAs came forward and miraculously produced beverages with very nervous dispositions. Copious alcohol offered. Something shady was going on for sure; I guess they were planning on a party at the hotel later.
BNA-CLT: cheerful crew offered beverages to pax who wanted them. Did not imbibe as it was a 6am flight.
CLT-DFW: terrible, rude F FA said "no service at all." One of the most resentful FAs I've ever experienced. After several pax pressed him, he served one round on request but was very rude the whole time. After asking for a third round, simply brought a large bottled water to the seat. Same FA was able to have a very loud, non-socially-distanced convo with unmasked pax in row 1 that was disruptive to entire cabin. Somehow, it was also safe to distribute Barclaycard applications in the aisle after a prolonged, exaggerated CC announcement was made. Nasty looks for everyone upon deplaning.
DFW-MSY: great service throughout flight.
Overall not a good week on AA. Really starting to wonder what I'm paying for. With so much on the chopping block, you'd think people would at least be willing to follow established policy.
MSY-ORD: FA came around and offered water. Upon ordering alcohol, said "we're not serving it anymore." Seatmate and I referenced AA policy regarding alcohol in F and showed her AA website. Said she'd go "check with other FAs in the back." Came back 10 min later and said, "we're gonna make an exception and do it." Received three rounds of drinks, with the second and third rounds offered proactively.
ORD-BNA: immediately upon departure, FAs stood in galley and emptied a bunch of minis into a plastic trash bag. Asked FAs for service and was told "no alcohol was catered." Mentioned a can of Bud Light I saw them throwing into a trash bag and tune immediately changed. FA said she'd go "check if some was catered in the back" (however there was no rear galley as we were on a CRJ-700). FAs came forward and miraculously produced beverages with very nervous dispositions. Copious alcohol offered. Something shady was going on for sure; I guess they were planning on a party at the hotel later.
BNA-CLT: cheerful crew offered beverages to pax who wanted them. Did not imbibe as it was a 6am flight.
CLT-DFW: terrible, rude F FA said "no service at all." One of the most resentful FAs I've ever experienced. After several pax pressed him, he served one round on request but was very rude the whole time. After asking for a third round, simply brought a large bottled water to the seat. Same FA was able to have a very loud, non-socially-distanced convo with unmasked pax in row 1 that was disruptive to entire cabin. Somehow, it was also safe to distribute Barclaycard applications in the aisle after a prolonged, exaggerated CC announcement was made. Nasty looks for everyone upon deplaning.
DFW-MSY: great service throughout flight.
Overall not a good week on AA. Really starting to wonder what I'm paying for. With so much on the chopping block, you'd think people would at least be willing to follow established policy.
May 23, 2020, 11:26 am
#143
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
That’s the thing with AA FAs. They’re never actually wrong, they just make exceptions to the rules they make up on their own.
May 23, 2020, 11:37 am
#144
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,005
They were throwing away FULL minis of liquor?
This continuous absurd behavior must be reported.
May 23, 2020, 11:48 am
#145
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
I don't think they were throwing them away as much as saving them for consumption later that evening. They filled two bags with minis and beers and made a bee-line for the back.
May 23, 2020, 12:10 pm
#146
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
May 23, 2020, 12:16 pm
#147
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,005
It's really become a joke. Anything to get out of working. If you don't want to do your job, stay at home.
I don't think they were throwing them away as much as saving them for consumption later that evening. They filled two bags with minis and beers and made a bee-line for the back.
I don't think they were throwing them away as much as saving them for consumption later that evening. They filled two bags with minis and beers and made a bee-line for the back.
May 23, 2020, 12:18 pm
#148
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Yep, it’s theft of company property (at least thats what DL calls it).
Report all of these!
How are you guys showing them the AA.com verbiage? Just getting on the WiFi the minute you can and pulling up the page to have in case you show them? I’d imagine we need to have it ready to go (otherwise they’d just walk away) so maybe you’re doing a screenshot?
Report all of these!
How are you guys showing them the AA.com verbiage? Just getting on the WiFi the minute you can and pulling up the page to have in case you show them? I’d imagine we need to have it ready to go (otherwise they’d just walk away) so maybe you’re doing a screenshot?
May 23, 2020, 12:22 pm
#149
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Newsroom - American Airlines Adjusts Food and Lounge Service in Response to COVID-19 - American Airlines Group, Inc.
Always a good idea to have literature on hand! It's pretty hard to refute an official AA news release.
Most of us on CLT-DFW leg were paid F pax. EXP in paid F and I can't get any more than a nasty look and a hostile, argumentative tone. Several (including myself) paid extra for F to enjoy beverage service on the flight. I'm just very tired of having to bring printouts and reference AA policy to AA employees to get what I paid for (as we all are).
Last edited by brewdog11; May 23, 2020 at 12:27 pm
