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AA Barclays companion certificate and Coronavirus COVID-19

AA Barclays companion certificate and Coronavirus COVID-19

Old Mar 23, 20, 12:53 pm
  #1  
Original Poster
 
Join Date: Sep 2015
Programs: AA - EXP
Posts: 30
AA Barclays companion certificate and Coronavirus COVID-19

I have a trip booked utilizing the $99 Barclays companion certificate. My certificate was due to expire in May, the trip is in April. It looks like the trip will be cancelled. AA is reducing capacity, and given what is happening right now, unless things change drastically soon, there is no good reason to take a trip just for fun. Do you think I will get my certificate back with more time to use? Or is it forfeited and I will get a refund? Tickets were booked in January, so before this really hit the USA. Any collective wisdom on what might happen would be great.
Has anyone had their companion certificate trip get cancelled? What was the outcome.

Thanks so much!
tbd1579 is offline  
Old Mar 23, 20, 3:01 pm
  #2  
 
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 2,452
In this case, its best to call AA closer to your trip in April.
I am sure, that in what is happening around the world.. AA will extend that cert. for a reasonable period, probably if you still plan to travel.
If of course you choose not to travel.. well then the cert. really has meaning.
fotographer is offline  
Old Apr 1, 20, 5:16 pm
  #3  
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Join Date: Sep 2015
Programs: AA - EXP
Posts: 30
Just to update. 1 of 4 flights were cancelled. I called Aa meeting services, as the certificate uses to book. They could change the reservation or cancel it all together, but have nothing to do with the certificates. They suggested I call Barclays. I did. They got word today that certificates expiring March-May will be extended to August and all accounts will be noted. When I want to rebook, I am to book the same way as I had originally booked. If a new certificate is needed to be mailed in, it is under past rewards online in the Barclays website. Given where we are, August isnít much. But it is something.
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tbd1579 is offline  
Old Apr 1, 20, 6:07 pm
  #4  
 
Join Date: Jan 2011
Location: Philadelphia, PA
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Originally Posted by tbd1579 View Post
Just to update. 1 of 4 flights were cancelled. I called Aa meeting services, as the certificate uses to book. They could change the reservation or cancel it all together, but have nothing to do with the certificates. They suggested I call Barclays. I did. They got word today that certificates expiring March-May will be extended to August and all accounts will be noted. When I want to rebook, I am to book the same way as I had originally booked. If a new certificate is needed to be mailed in, it is under past rewards online in the Barclays website. Given where we are, August isnít much. But it is something.
Thanks for this! I'm in the same situation. My flight this weekend needed to be cancelled for obvious reasons and I was entitled to a full refund due to a schedule change. The person at AA wasn't able to do anything about the companion certificate, so I've contacted Barclays to see what they can do.

Although, my gut feeling is that this whole situation won't be any better in August.
GNRMatt is offline  

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