Canceling AA flight
 

Mods - feel free to move this into a more appropriate forum.

I have an AA flight tomorrow that has not been canceled and I want to cancel it. I booked through Cap one Travel portal, and AA says I have to cancel through them.

When I call the travel portal 844-527-6779, it only says they're unable to answer my call at this time, and it hangs up (been like that for days), and I'm down to about 18 hours before the flight. Any thoughts if I'll get my money (or points) back if I don't fly tomorrow?

TIA!

Hi,

When was the last time you called AA? I think anything above 24 hours then the TA has to handle it but within 24 hours the airline can take over the ticket. Now that you are at T-18 I might call AA again and describe the difficulties you are having in getting through to the TA.

Regards

TBS

Thanks. It still says "we're unable to cancel your trip online. Please contact the travel agent that made your original reservation."

I'm wondering if I check in if will convert the handling over to AA? But also don't want to check in and then not show at all.

Decisions, decisions...

Phone call required
 

You need to call them. Don't try to do this online.

If you can't get through and don't show up on your flight your ticket will still be valid and you cna deal with it at a future date. This is a new feature specifically to deal with cases like yours.

Quote:

Important update regarding VCR status

Issued: 03/15/2020Issued: March 15, 2020

This notification is to advise you that American has made temporary automation adjustments which prevent tickets from updating to a NOGO status. This update is a result of the coronavirus impact on all call center operations, and will ensure the ability for our mutual customers to use their non-refundable tickets towards future travel.

At this time, the automation change will be in place through March, and allows for the following:

• The ticket will not update to NOGO status
• The ticket will stay in OK status and will remain open for future use

For future travel you may:

• Use the old ticket for exchange in the new booking
• If the ticket is close to expiring, extensions are available through your Sales Support team
• Use the appropriate coronavirus waiver that applies to your customers’ needs
• The ticket for exchange must be in accordance with any of our published coronavirus exceptions to qualify for reissue

We are hopeful this temporary change in automation will help you better serve our mutual customer during this ever-evolving coronavirus situation.

Thank you for your attention to this matter and we truly appreciate your continued business!

Awesome - thanks everyone!!

- Tom

I had a similar situation a couple of weeks ago, March 3 to be exact. I had a ticket booked through Amex for March 4 that I had to cancel, and couldn't get a callback from Amex. I did get through to AA and even though it said online that I had to cancel it through the travel agency, they cancelled it. Of course that was two weeks, meaning a lifetime, ago.