AA Email: We are experiencing high call volume (14 Mar 2020)
Mar 14, 2020, 4:53 pm
#1
Original Poster
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
AA Email: We are experiencing high call volume (14 Mar 2020)
From AA today, just now:
So my response to them is:
OK, that's fair, as long as you don't increase any prices. Can you guarantee that? Of course not. You want a favor from us, but you can't make that promise in return? Usually when I book a flight I'm in a small urgency as I expect the price to increase on me any second.
We appreciate your patience Not traveling in the next few days?
To allow our Reservations team to focus on customers with immediate needs, we are asking those who do not have travel within the next 72 hours to wait until closer to your trip before contacting us.
We recognize this could be frustrating and we are working to support all our customers.
To allow our Reservations team to focus on customers with immediate needs, we are asking those who do not have travel within the next 72 hours to wait until closer to your trip before contacting us.
We recognize this could be frustrating and we are working to support all our customers.
OK, that's fair, as long as you don't increase any prices. Can you guarantee that? Of course not. You want a favor from us, but you can't make that promise in return? Usually when I book a flight I'm in a small urgency as I expect the price to increase on me any second.
Mar 14, 2020, 5:00 pm
#2
Join Date: Nov 2001
Location: RDU
Posts: 2,262
From AA today, just now:
So my response to them is:
OK, that's fair, as long as you don't increase any prices. Can you guarantee that? Of course not. You want a favor from us, but you can't make that promise in return? Usually when I book a flight I'm in a small urgency as I expect the price to increase on me any second.
So my response to them is:
OK, that's fair, as long as you don't increase any prices. Can you guarantee that? Of course not. You want a favor from us, but you can't make that promise in return? Usually when I book a flight I'm in a small urgency as I expect the price to increase on me any second.
They also have a website which you could use. It recently started allowing online ticket purchases. It's a really cool technology. I think you can find it at https://www.aa.com. Or you can find it through the netscape web browser.
Mar 14, 2020, 5:04 pm
#3
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,581
So my response to them is:
OK, that's fair, as long as you don't increase any prices. Can you guarantee that? Of course not. You want a favor from us, but you can't make that promise in return? Usually when I book a flight I'm in a small urgency as I expect the price to increase on me any second.
OK, that's fair, as long as you don't increase any prices. Can you guarantee that? Of course not. You want a favor from us, but you can't make that promise in return? Usually when I book a flight I'm in a small urgency as I expect the price to increase on me any second.
Seriously? This is a unprecedented time in the airline industry...
AA isn't asking for "a favor." They are trying to deal with a massive amount of travel cancellations and changes in a very near time frame.
Mar 14, 2020, 5:11 pm
#4
Join Date: May 2009
Location: Mundelein, Il
Programs: Executive Platinum
Posts: 482
From AA today, just now:
So my response to them is:
OK, that's fair, as long as you don't increase any prices. Can you guarantee that? Of course not. You want a favor from us, but you can't make that promise in return? Usually when I book a flight I'm in a small urgency as I expect the price to increase on me any second.
So my response to them is:
OK, that's fair, as long as you don't increase any prices. Can you guarantee that? Of course not. You want a favor from us, but you can't make that promise in return? Usually when I book a flight I'm in a small urgency as I expect the price to increase on me any second.
Mar 14, 2020, 5:49 pm
#5
Original Poster
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
And people want to book travel and not pay more because they held of buying for 3 days.
Mar 14, 2020, 5:53 pm
#6
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,581
There are many many more people that have already purchased tickets for the very near term (next days and weeks), that want and need to get those tickets cancelled, rebooked, or refunded before they lose that money; than there are people that need to purchase tickets immediately.
There are people that need to get home from Europe before most flights are shut down.
Those are the people that need to get through to AA right now. Those are the people that are waiting to call does a favor for.
Last edited by bse118; Mar 14, 2020 at 5:59 pm
Mar 14, 2020, 6:25 pm
#8
Join Date: Jul 2017
Location: California
Programs: AA EXP; Hyatt Globalist; Marriott Bonvoy Titanium Elite
Posts: 1,967
I've got the email, and it shows up in the app. I called the EXP desk yesterday around 4pm to get a flight change due to a delay causing a missed connection and got through in about 30 seconds. So if you have status at least, you will probably get right through, at least currently.
Mar 14, 2020, 6:30 pm
#9
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Both UA & DL have sent roughly similar communications as has pretty much every carrier in the world. There's this medical issue out there which is somehow gumming up the system. There are the vast majority of people who take this in stride and then a tiny number who think that they can somehow spite the system.
The message is successful if it works for the 99% of rational people out there.
The message is successful if it works for the 99% of rational people out there.
Mar 14, 2020, 6:48 pm
#10
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,103
I've got the email, and it shows up in the app. I called the EXP desk yesterday around 4pm to get a flight change due to a delay causing a missed connection and got through in about 30 seconds. So if you have status at least, you will probably get right through, at least currently.
Mar 14, 2020, 7:29 pm
#12
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 30,987
Is there a reason you can't book a flight on the web site?
Mar 14, 2020, 7:36 pm
#13
Original Poster
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
There's a website for that.
There are many many more people that have already purchased tickets for the very near term (next days and weeks), that want and need to get those tickets cancelled, rebooked, or refunded before they lose that money; than there are people that need to purchase tickets immediately.
There are people that need to get home from Europe before most flights are shut down.
Those are the people that need to get through to AA right now. Those are the people that are waiting to call does a favor for.
There are many many more people that have already purchased tickets for the very near term (next days and weeks), that want and need to get those tickets cancelled, rebooked, or refunded before they lose that money; than there are people that need to purchase tickets immediately.
There are people that need to get home from Europe before most flights are shut down.
Those are the people that need to get through to AA right now. Those are the people that are waiting to call does a favor for.
Mar 14, 2020, 7:45 pm
#14
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
From AA today, just now:
So my response to them is:
OK, that's fair, as long as you don't increase any prices. Can you guarantee that? Of course not. You want a favor from us, but you can't make that promise in return? Usually when I book a flight I'm in a small urgency as I expect the price to increase on me any second.
So my response to them is:
OK, that's fair, as long as you don't increase any prices. Can you guarantee that? Of course not. You want a favor from us, but you can't make that promise in return? Usually when I book a flight I'm in a small urgency as I expect the price to increase on me any second.
LOL do you not own a computer or tablet? Never seen anyone who actually calls in to book a flight when all of the information is right there in front of your face to compare flights, costs, etc.
Literally makes zero sense.
Mar 14, 2020, 7:45 pm
#15
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,581
