Video E-mail from Robert Isom to Reassure Customers Re Coronavirus
Mar 11, 2020, 10:38 pm
#1
Original Poster
Join Date: Dec 2014
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Video E-mail from Robert Isom to Reassure Customers Re Coronavirus
It looks like a mass video e-mail just went out from Robert Isom to reassure customers traveling and/or booking travel right now.
Newsroom - Robert Isom Provides Update on Coronavirus - American Airlines Group, Inc.
Newsroom - Robert Isom Provides Update on Coronavirus - American Airlines Group, Inc.
Mar 11, 2020, 11:28 pm
#2
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Somewhat cobbled together; nothing really new. An end statement that "the world can't and won't stop traveling" or some such...um, I'm thinking actually it can and will, at least for a while.
Mar 12, 2020, 5:57 am
#4
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,425
Did anyone else notice he said “no change fees for flights booked prior to March 1”? I think this is new - wasn’t the old policy only no change fees on tickets booked after March 1?
Mar 12, 2020, 6:06 am
#5
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,659
This is a couple of days old. No change fees for travel through a certain date regardless of when you booked it.
Mar 12, 2020, 6:41 am
#6
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
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Mar 12, 2020, 7:21 am
#7
Join Date: Apr 2010
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Mar 12, 2020, 6:59 pm
#10
Join Date: Jun 2011
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Had nothing new. kinda pathetic actually
The only reason I watched it was that the grand children were eating breakfast. The whole company needs to get their act together.
The only reason I watched it was that the grand children were eating breakfast. The whole company needs to get their act together.