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AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)

Old Mar 21, 2020, 12:58 pm
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AA Waiving Change Fees for Travel Purchased on or before 7 Apr for travel through 7 Sep 2020 (Coronavirus)

American Airlines Providing More Flexibility for Customers Traveling This Summer — link

Tuesday, April 07, 2020, 7:00 PM

Download PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).

For existing travel

American has extended its offer to waive change fees for customers who have summer travel through Sept. 30, 2020. The offer is available for any of American’s fares, and customers will have until Dec. 31, 2021, for future travel. Fare rules may apply depending on the ticket.
  • Any ticket purchased on or before April 7, 2020, for travel through Sept. 30, 2020, will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
  • All AAdvantage® award tickets are included in this offer.
  • Customers are allowed to change their origin and destination cities as part of this new offer.
  • Travel must be completed by Dec. 31, 2021.

For new travel purchases

American has also extended its offer to waive change fees for customers who purchase new travel through May 31, 2020. Customers will have even more flexibility since any ticket purchased by May 31, 2020, will not incur change fees prior to travel. The offer is available for any of American’s published nonrefundable fares.
  • Any ticket purchased from March 1 at 4:30 p.m. CT through May 31, 2020, at 11:59 p.m. CT will not incur change fees prior to travel.
  • This is available for any of American’s nonrefundable published fares.
Additional updates on existing travel alerts can be found on aa.com/travelalerts.



PREVIOUSLY

AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas —American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).

American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of American’s fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
  • Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
  • This is available for any of American’s fares for travel through May 31.
  • Customers are allowed to change their origin and destination cities as part of this offer.
  • The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier). Travel must also commence on/before December 31 or one year from original issue date — whichever is sooner.



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AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)

Old Mar 10, 2020, 4:15 am
  #61  
 
Join Date: Nov 2016
Posts: 48
Originally Posted by atlion25
This looks like it.

American Airlines extending change fee waivers for customers with travel plans through April

American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).

American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through April 30. The offer is available for any of American’s fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts can be found on aa.com/travelalerts.

Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
  • This is available for any of American’s fares for travel through April 30.
  • The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier).
Matt Rich is offline  
Old Mar 10, 2020, 6:17 am
  #62  
 
Join Date: Aug 2016
Programs: Avios
Posts: 438
I just got award redeposit fees waived for my trip to Japan,until this morning they were unwilling to waive the fees.Anyone who was waiting to cancel an award ticket without fees should be able to do this now.
Tilto007 is offline  
Old Mar 10, 2020, 6:29 am
  #63  
 
Join Date: Apr 2019
Posts: 116
Originally Posted by Matt Rich
This looks like it.

American Airlines extending change fee waivers for customers with travel plans through April

American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).

American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through April 30. The offer is available for any of American’s fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts can be found on aa.com/travelalerts.

Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
  • This is available for any of American’s fares for travel through April 30.
  • The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier).
Does canceling flight count as a change or must be rebooked?
Boringbarry is offline  
Old Mar 10, 2020, 6:35 am
  #64  
 
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
EDIT: See my post 68.

Last edited by gengar; Mar 11, 2020 at 9:46 am
gengar is offline  
Old Mar 10, 2020, 8:34 am
  #65  
 
Join Date: Oct 2009
Posts: 236
I have an award ticket booked in April 2019 for travel to the Indian Wells tennis tournament next week, which was just cancelled. Outbound and return on separate record locators. I read this announcement to say that I can only rebook for travel through April 2020 - which is what I could anyway since it is an award ticket. When I called yesterday to try to cancel it and get the miles back without the redeposit fee, they said to request a waiver of the fee by email, which I did and got an auto response saying they's respond within ten business days, so not much help there. Anyone got any helpful suggestions other than HUCA?
avatexrs is offline  
Old Mar 10, 2020, 8:39 am
  #66  
 
Join Date: Nov 2003
Location: Indy
Programs: AA EXP, Marriott Titanium and Delta Gold
Posts: 45
I am assuming this is retroactive. I had a flight on Monday that I had to cancel that was booked 2/27. The agent told me there would be a change fee when I rebooked. I reached out to customer service but did not hear anything. Anyone know if I had to cancel before this change if they will honor this policy?
INDEXP is offline  
Old Mar 10, 2020, 12:57 pm
  #67  
 
Join Date: Jun 2009
Location: Chicago (ORD)
Programs: Marriott Bonvoy Lifetime Titanium, UA Gold, AA Gold
Posts: 566
How does this work in practice? About a week ago, I bought some ORD-LAX tickets at an amazing price for travel next weekend. I am rethinking this trip now. Do I need to call to cancel or can this be done automatically via the web/app? Also, is it "banked" (for future use so that I don't have to decide right now my future travel plans that I want to apply the $$ to), or do I need to have another itinerary in mind that I need to immediately rebook something else?

Thanks in advance for any help, particularly from anyone that has actually gone through with the process.
dcchi is offline  
Old Mar 11, 2020, 7:23 am
  #68  
 
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Originally Posted by Boringbarry
Does canceling flight count as a change or must be rebooked?
Just to provide additional clarity from https://www.aa.com/i18n/travel-info/travel-alerts.jsp

Change your trip or cancel and rebook later

You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.

Keep in mind:
  • Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
  • The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
EDIT: Also dcchi above.

Last edited by gengar; Mar 11, 2020 at 9:37 am
gengar is offline  
Old Mar 11, 2020, 8:24 am
  #69  
 
Join Date: Mar 2001
Location: DFW/PHL
Programs: US CP, UA *G; SPG Plat, Hilton Gold; Natl Exec, Hertz PC
Posts: 623
Does this also apply to AA-ticketed itineraries that include flights on a partner airline?
flightrisk is offline  
Old Mar 11, 2020, 8:31 am
  #70  
 
Join Date: Sep 2009
Location: HSV
Programs: Silver MileagePlus, Diamond Hilton
Posts: 672
Just bought tickets for next month. I don't see anywhere anymore that changes must be made 14 before departure. Is this still the case? If not, how far up to departure? Now it says changes must be made before departure but doesn't give a time frame
COEWR2587 is offline  
Old Mar 11, 2020, 8:46 am
  #71  
 
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
Originally Posted by COEWR2587
Just bought tickets for next month. I don't see anywhere anymore that changes must be made 14 before departure. Is this still the case? If not, how far up to departure? Now it says changes must be made before departure but doesn't give a time frame
No, they got rid of the 14 day requirement. You can now change up to the day of departure.
COEWR2587 and TravelinSperry like this.
jordyn is offline  
Old Mar 11, 2020, 8:48 am
  #72  
mhy
 
Join Date: Feb 2013
Location: New York City
Programs: JGC
Posts: 445
Does this extended waiver allow full refunds of tickets or just changes / rebooking?
mhy is offline  
Old Mar 11, 2020, 9:13 am
  #73  
 
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,502
Called this morning to cancel an award reservation on JL departing next week. AA refused to waive the award deposit fee.
mediator is offline  
Old Mar 11, 2020, 9:33 am
  #74  
 
Join Date: May 2017
Location: DFW
Programs: AA Plat Pro, HH Gold, National Exec
Posts: 41
Originally Posted by mhy
Does this extended waiver allow full refunds of tickets or just changes / rebooking?

This is what I am wondering. Would rather just cancel my Prague trip I have next week instead of changing. I am not sure if I would be able to fit it in later this year. Plus I am sure the fare difference would be high considering I paid around $600 RT for my current tickets.
Whiskey_bravo is offline  
Old Mar 11, 2020, 9:35 am
  #75  
 
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Originally Posted by mhy
Does this extended waiver allow full refunds of tickets or just changes / rebooking?
Originally Posted by Whiskey_bravo
This is what I am wondering. Would rather just cancel my Prague trip I have next week instead of changing. I am not sure if I would be able to fit it in later this year. Plus I am sure the fare difference would be high considering I paid around $600 RT for my current tickets.
Nonrefundable tickets remain nonrefundable. Only the cancel/change fee is waived.

Note also the [EDIT: travel, not reissue] date of 12/31 at the latest, or 1 year from original date of issue if earlier.

Last edited by gengar; Mar 11, 2020 at 9:45 am
gengar is offline  

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