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AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)

Old Mar 21, 2020, 1:58 pm
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AA Waiving Change Fees for Travel Purchased on or before 7 Apr for travel through 7 Sep 2020 (Coronavirus)

American Airlines Providing More Flexibility for Customers Traveling This Summer link

Tuesday, April 07, 2020, 7:00 PM

Download PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).

For existing travel

American has extended its offer to waive change fees for customers who have summer travel through Sept. 30, 2020. The offer is available for any of Americans fares, and customers will have until Dec. 31, 2021, for future travel. Fare rules may apply depending on the ticket.
  • Any ticket purchased on or before April 7, 2020, for travel through Sept. 30, 2020, will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
  • All AAdvantage award tickets are included in this offer.
  • Customers are allowed to change their origin and destination cities as part of this new offer.
  • Travel must be completed by Dec. 31, 2021.

For new travel purchases

American has also extended its offer to waive change fees for customers who purchase new travel through May 31, 2020. Customers will have even more flexibility since any ticket purchased by May 31, 2020, will not incur change fees prior to travel. The offer is available for any of Americans published nonrefundable fares.
  • Any ticket purchased from March 1 at 4:30 p.m. CT through May 31, 2020, at 11:59 p.m. CT will not incur change fees prior to travel.
  • This is available for any of Americans nonrefundable published fares.
Additional updates on existing travel alerts can be found on aa.com/travelalerts.



PREVIOUSLY

AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).

American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
  • Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
  • This is available for any of Americans fares for travel through May 31.
  • Customers are allowed to change their origin and destination cities as part of this offer.
  • The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier). Travel must also commence on/before December 31 or one year from original issue date whichever is sooner.



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AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)

Old Mar 2, 2020, 9:20 am
  #16  
 
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
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I agree with Kacee. The 14 day advanced notice is not very helpful if the intent here is to alleviate fears of having booked travel to places when there are coronavirus outbreaks.

I mean, let's say you were travelling to Seattle today. Did you know 14 days ago that Seattle would be having an outbreak?? Does anyone have any idea where in 14 days you would want to avoid travel??

For me this isn't helping me pull the trigger and book anything at all. I already have worries that I have sunk 6K in tickets over the summer that may be hard to get value back on if I need/want to cancel those trips due to COVID19 outbreaks right before I go.

Right now, there are only two scenarios that can play out: Either the virus is so widespread already that in a couple of months travel restrictions are meaningless, or outbreaks will occur (seemingly at random) city to city where no one will know one week to the next where it is safe to travel, let alone if they will be able to return home without disruptions/quaranteens, etc (until at some point either the widespread scenario takes hold or we have widespread vaccinations).

AA has no way to win this, but if it wants people to take a risk and book, I would think they would need to eliminate the 14 day advanced notice.
MarkOK is offline  
Old Mar 2, 2020, 9:37 am
  #17  
 
Join Date: Jun 2013
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what about tickets purchased prior to that date... I tend to always buy my tickets at least 3 to 4 weeks out...
fotographer is offline  
Old Mar 2, 2020, 9:41 am
  #18  
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Originally Posted by fotographer
what about tickets purchased prior to that date... I tend to always buy my tickets at least 3 to 4 weeks out...
Unfortunately, nope, no free changes on those. They have to be purchased between 3/1-3/16 so far.
IAHtraveler is offline  
Old Mar 2, 2020, 11:20 am
  #19  
 
Join Date: Oct 2007
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Originally Posted by hur88
How would it work for Basic Economy?
The ticket is non-changeable so there wouldn't even be a change fee to waive. Or are they relaxing restrictions on the ticket and allowing changes?
I have not seen the actual rules beyond the marketing put out there, but it appears you could change the ticket and pay the difference (if needed). Inventory or fare class doesn't matter, just the fare difference as applicable for whatever is available. I don't suspect making the change would be easy unless they made a significant programming change - there will probably be a lot of overriding by the phone agents.

I say this because BE are definitely published fares which seems to be the only rule for fare type eligibility (no opaque or consolidator fares).
rasheed is offline  
Old Mar 2, 2020, 11:22 am
  #20  
 
Join Date: Nov 2004
Location: Manhattan Beach, California
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Originally Posted by MarkOK
I agree with Kacee. The 14 day advanced notice is not very helpful if the intent here is to alleviate fears of having booked travel to places when there are coronavirus outbreaks.

I mean, let's say you were travelling to Seattle today. Did you know 14 days ago that Seattle would be having an outbreak?? Does anyone have any idea where in 14 days you would want to avoid travel??

For me this isn't helping me pull the trigger and book anything at all. I already have worries that I have sunk 6K in tickets over the summer that may be hard to get value back on if I need/want to cancel those trips due to COVID19 outbreaks right before I go.

Right now, there are only two scenarios that can play out: Either the virus is so widespread already that in a couple of months travel restrictions are meaningless, or outbreaks will occur (seemingly at random) city to city where no one will know one week to the next where it is safe to travel, let alone if they will be able to return home without disruptions/quaranteens, etc (until at some point either the widespread scenario takes hold or we have widespread vaccinations).

AA has no way to win this, but if it wants people to take a risk and book, I would think they would need to eliminate the 14 day advanced notice.
I agree, and it's also worth noting that such a policy does nothing to create an incentive for individual travelers to make smart decisions about "self-quarantining" if they have CV-like symptoms appearing in the days leading up to a flight. Testing is ridiculously insufficient here in Washington State, over the weekend I read that only 41 people had been tested! So we really should want to give people an incentive to keep themselves out of public places if they have any respiratory symptoms. Until we have more widespread testing in hotspots, we should really want all symptomatic people to stop getting on airplanes. Of course anyone who has flown in the last few weeks knows that there are tons of sick people getting on flights. This policy is all about AA's bottom line, not really about doing the right thing from a public health standpoint.
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stephem is offline  
Old Mar 2, 2020, 11:26 am
  #21  
 
Join Date: Nov 2004
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Originally Posted by rasheed
I have not seen the actual rules beyond the marketing put out there, but it appears you could change the ticket and pay the difference (if needed). Inventory or fare class doesn't matter, just the fare difference as applicable for whatever is available. I don't suspect making the change would be easy unless they made a significant programming change - there will probably be a lot of overriding by the phone agents.

I say this because BE are definitely published fares which seems to be the only rule for fare type eligibility (no opaque or consolidator fares).
I looked up a few fares in the GDS and the waiver has been cut and pasted into the rules of every fare I looked at. In other words, this is not an external policy, but in fact it is baked into the rules for each specific fare, just like for a fully unrestricted J or Y fare, the rules specifically state not fee for changes (but with the 14 day language that you would not see in an unrestricted fare). So I doubt you will see anything different from the call to the fare desk for someone to confirm the fare rules and then initiate the issuance of a credit with no fee (if within the 2 week window).
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stephem is offline  
Old Mar 2, 2020, 2:41 pm
  #22  
 
Join Date: Jun 2013
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Originally Posted by IAHtraveler
Unfortunately, nope, no free changes on those. They have to be purchased between 3/1-3/16 so far.
Thanks
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Old Mar 2, 2020, 4:47 pm
  #23  
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Delta issued a similar waiver for international flights only which is much more generous, booking for the whole month and tickets can be changed/rebooked within a year (not flown, you can fly them later than that).

Last edited by nk15; Mar 2, 2020 at 6:00 pm
nk15 is offline  
Old Mar 2, 2020, 4:59 pm
  #24  
 
Join Date: Jan 2014
Posts: 27
We have been holding out buying summer travel tickets and watching prices. Right after AA announced this, the fare went up by $75 round trip. I am wondering if they are going people won’t check fares and just book because of the “offer”.

I also agree the 14 days change isn’t very helpful. This really smells like a marketing promotion.
Resource Robin is offline  
Old Mar 2, 2020, 5:58 pm
  #25  
 
Join Date: Dec 2012
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whats interesting is in the past, as soon as airlines raised certain fees like luggage, etc--other airlines quickly followed suit. has any other airline jumped on this??
nlkm9 is offline  
Old Mar 2, 2020, 6:07 pm
  #26  
 
Join Date: Jan 2008
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Originally Posted by nlkm9
whats interesting is in the past, as soon as airlines raised certain fees like luggage, etc--other airlines quickly followed suit. has any other airline jumped on this??
I think BA did too today, with a better policy! It currently applies to bookings made between Tuesday March 3 and Monday March 16 on all routes, with no fee up to the time of departure.

https://www.businesstraveller.com/bu...t-change-fees/
stevej0531 is offline  
Old Mar 2, 2020, 7:36 pm
  #27  
 
Join Date: Jan 2014
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Originally Posted by Resource Robin
We have been holding out buying summer travel tickets and watching prices. Right after AA announced this, the fare went up by $75 round trip. I am wondering if they are going people wont check fares and just book because of the offer.

I also agree the 14 days change isnt very helpful. This really smells like a marketing promotion.
Same here--saw the fare go up on a flight I've been considering.
CalAlumnus13 is offline  
Old Mar 2, 2020, 10:48 pm
  #28  
 
Join Date: Dec 2016
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Would I be able to take advantage of this policy if I booked my AA flight with Chase Ultimate Rewards points? Chase uses Expedia for their flight bookings and Expedia has a notice about this policy on their page, so presumably booking with Expedia gets you this same no-fee change policy. Just wondering if that applies to Chase UR bookings too.
meade18 is offline  
Old Mar 3, 2020, 1:36 am
  #29  
 
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Originally Posted by twa777
I presume this waiver gets a bit messy with award tickets, as some changes are actually considered "changes" (where I'd expect those fees would be waived too), while other changes require reinstatement and reissuing of the ticket (and there's nothing listed about reinstatement fees being waived, right?)
I had an AA award to fly TPE-HKG-BNE-AKL on February 7th. I was confirmed on a cruise that would have denied boarding if I transited HKG. I called AA and explained my situation. They happily cancelled my award and deposited the miles back to my account without a fee. I was able to secure QF J JFK-SYD-AKL & QF J SYD-BNE-LAX with AS to avoid Asia. I don't have any status with AA. YMMV

James
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Flying for Fun is offline  
Old Mar 3, 2020, 12:48 pm
  #30  
 
Join Date: Jun 2018
Posts: 165
So...prior to the emergence of COVID-19 I was pondering a trip to France this summer, and I'm wondering how I can use this new policy to my benefit. Some of these might be dumb questions, but I would appreciate some help:
1) "Change" does not mean "cancel and refund," correct?
2) If I were to book the overseas trip, could I change to a domestic itinerary provided I met the "New travel must be completed within 1 year of original ticket issue date" restriction?
3) If I did 2), where the domestic trip would presumably be cheaper, how would the fare difference be treated? Lost value, refund, or voucher?
4) If 3) results in a voucher, what would the expiration date on the voucher be?
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